Tag Archives: SuperBase

Apple cool, Google functional

I got in that stage again this morning, and for the silliest reasons. It started last week (I think) when Apple upgraded to a new system. My MacBook and iPad were both affected. Now, there is (mostly) nothing wrong with an upgrade, in the Windows era most became hateful of updates, with apple for the most a lot less so. And my home has been around since the Macintosh Performa 630CD (Mac 7.5), and I gave support to Mac users way before then. I have had hardship and joy with Apple and I was hurt more than once, but it is part of the show. So when my systems needed update, I went ahead and for the most there was no issue there was even something new for the iPad, Widgets (or perhaps I only started to use them now). You see, I tend to be pragmatic. I use it when I need it and even as weather is something I use on my android, I had no issues having it on my iPad, the same for the world clock. And herein lies the problem. The Android gives digital times, iOS does not. Yes you can buy it, but why? There was even one provider that (according to the review) charges for EACH clock added and one had a monthly fee, all because Apple decided to be ‘cool’ and not think things through? So I can delete the widgets and rely on my Android solution (which is better) or perhaps after years of shortsightedness Apple starts thinking things through and OFFER their CONSUMERS value. 

And it is that way of thinking why I went the path of Google’s Android. It started on day one when Steve Jobs made the massive mistake. You see Jobs gave us what the iPhone could do and it could be a phone too. Google gave us a phone that could also do……. The difference is not semantics, it is wider. Apple was selling a processor, Google was selling a phone and I needed a phone. It is that simple. 

Now do not think I am anti-Apple (well I do prefer tangerines), I have had an iPad since version one (64GB) which I ended using until it was replaced with my new iPad Air 256GB. It has been my sidekick for most of the days and I still play the game Blockheads today. Sometimes the old ways are good and iBooks is amazing. So is the Apple Office version nowadays. Apple has good sides, but lacks in plenty of ways as well. When it goes out looking cool, it tends to forger to be pragmatic and functional at times. The Clock widget is not the only side, but it is one of the mot visible sides. Especially people who dealt with international customer service. Having a widget that does not require to have the mind convert rimes, but to see a clear simple digital clocks (in my case 4 of them) is a great way to keep track of international times. Especially early in the morning and late afternoon I used to check Toronto time to see what the Toronto, San Francisco (morning only) and Chicago office needed. Late in the evening there was the Amsterdam office and for now, the Android clocks are the only way to go and I do not get it why pragmatism and functionality was cast aside to merely have a cool analogue clock?

And it is not merely me, in the new ages, in the upcoming changes to international offices, to international support and data centres having a clear time setting in front of us is too often important. There is more, but it is finicky stuff. I am not here to convert you, not here to say Android is better, there are plenty of cases where Apple rocks (iBook being an obvious one, for all those nasty RTFM moments). There is also the larger stage that one does not fit all, some people rely on iOS, some on Android and I get it, but in the functionality stage, would it have hurt to think things through at Apple (beside relying on third party solutions? 

You see, there is a larger case, there is a functional case to make the iPad the tool to go for anyone in technical support, and they are almost there (iAnnotate, PDF save and email it all), we need to be more flexible, need to be more mobile and be in more places and a laptop is not getting us there, our iPad will and Apple has a massive advantage here, if they only thought things a little deeper through.

Consider that the PC has had Access for the longest of times. And Access (with its limitations) is actually a decently good Database system, there are others, yet the Mac is largely depending on Filemaker Pro, over all this time Mac never offered a house product to sit next to Pages, Numbers and Keynote. Why not? There are too many bases when I cannot rely on the cloud, I need something local and Mac is handing us the ‘Out for business’ sign. Even the Commodore Amiga had at some point Superbase 64 (1984) as an optional solution, so why is Apple in 2021 still behind? Do you think that anyone in support can do anything decent without direct access to a knowledge base? 

And when we have no cloud connection, or a really bad one? There are dozens of nations relying on support in rural areas and sometimes we (alas) have to go there. That includes 60% of Canada, 35% of USA, well over half of France, Germany, Greece, India, Italy, parts of Scandinavia and so we go on, it amounts to close to well over a billion people that cannot rely on the cloud and that is before you consider the cloud transgressions we all face now because someone was asleep at the helm. 

Google has options all over the place and they are not without flaws, but they have something and that matters. Consider the work from home setting and the considerations that are in place if there WAS a database option, perhaps with widgets implications? 

I reckon that if the home office stays active for close to another year Apple could have made a killing in that department, if only some things were thought through a little more. But it is easy to rely on something that that worked for 20 years (Log4J pun), you see as everyone does that, so will organised crime, as you all have the same flaw, that was clear was it not? A stage that all have to improve on (Google too), a stage that is set to a much larger desk, the desk of a person that is not merely in their office, but it is stacked with the virtual version that is in a similar room in San Francisco, Chicago, Toronto, New York, London, Amsterdam, Munich, Tel Aviv, Singapore, Sydney, Tokyo and Beijing, and all in THEIR office sees all the other ones in virtual mode too (actually, this is giving me an idea). And in international support we need 24 hour covering (since 1994) and most solved their setting in a partial way, but the iPad offers more and more mobile, so what gives? 

You can see some support managers hiding behind their DISC assessment (Dominance, Influence, Steadiness, and Conscientiousness), then we are given that the software does not comply with the settings of SWOT (Strength, Weakness, Opportunity and Threat), and they all move on with the small niche they have. Yet SWOT allowed me to see the option to create a market for 50,000,000 consoles (Amazon Luna or Google Stadia), and that now also translates (in another way to global support with an iPad and iOS setting. All fields ignored by Microsoft (with them singing blue, an Azure pun in the making). Yet what happens when we translate DISC to support and services needs by naming them Demands, Integrity, Sophistication and Clarity? When I was younger and less corrupted I saw a person design an entire services system in Paradox and it functioned better than solutions like SCOPUS and Siebel that was a decade more advanced, all because the Paradox solution was true Services and support minded (well more than the others) and the SCOPUS and Siebel solutions were for sales people and grudgingly adjusted for technical support, a setting that was not the same and massively lacking in clarity and all inferior to a system that Info Computer Systems has in 1988 which was purely designed for technical support (written in Clipper) as well as Helpdesk needs. A setting I learned early in life, which tended to be, not the same. 

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Another opinion

Today is about something I read yesterday. It was an opinion piece in the Guardian. The title ‘How to stop Google and Facebook from becoming even more powerful‘ sounds all nice and sexy, but is that what we want? The subtitle ‘Banning these tech giants from buying any more companies would prevent them from entrenching their monopoly position – and help protect our freedom‘ is nothing that I am taking too seriously. The ‘freedom’ of people is too often being hindered by other means. The fact that IBM and Microsoft have had such places of power for decades shows me to be right to a larger extent. Freedom is a dangerous ploy to use to get things your way, but the players (not merely the writers of the opinion piece) have played this game before and they played it well. He has played the fear mongering card often and he knows how to play it. When it came to the new tax reform bill we hear “Kennedy believes reducing taxes on businesses could allow them the funding to hire more people and raise wages“, yet in equal measure it does not stop companies to pour it all into the bonus of the members of those boards of directors. So getting back to the Guardian, it is the part “a fundamental problem that Facebook and Google cannot solve on their own; these institutions are designed to gather vast amounts of information about every American, but they are not built to manage that information in the interest of those individuals or the public as a whole, such as by preventing Russian hackers from targeting propaganda at specific voters“, he mixes up a few elements and hopes that fear and anti-communism does the rest. When we see ‘not built to manage that information‘, we are forgetting the fact that they do not need to do this to the degree he proclaims, because if that is so, Facebook could have just given the data dump to the NSA, couldn’t they? The systems are more and more automated and the people decide what to like and what or who to follow. You see, Facebook has become more and more granular into finding populations on whom to advertise to, who to address and who to invite towards the groups that some seek. It was their version to counter Google AdWords, a freedom of speech that is protected in the USA in the first amendment and as such free speech goes overboard (like on steroids). The US did this to set up the failed dominos against Brexit, they went so far that the former President of the United States was stupid enough to speak out the political issues of another nation, whilst everyone knew that this was largely about corporate greed, the benefit of large corporations, their status quo now endangered in Europe. So how long until that same freedom is used by everyone else to push whatever agenda they had? That is the danger (or is that the consequence of free speech), because those liberals wanted to take accountability out of the equation, the people became entangled into a stream of feeble minded needs and rights in moving towards the waterfalls of too much data and information, call it death by spam drowning us in every device we have. It gets worse as we can often no longer tell between real information and sponsored words, they all use the same template and they all use Facebook to get their view across, merely because it is the largest player.

In this we get to the next part, because the story gets a nice twist, one that can be used against the corporations and against the US. You see with “how to ensure Google, Facebook and the other giant platform monopolists truly serve the political and commercial interests of the American people“, in this we see the countering by 96% of the population of this planet, because the US is only 4% in all this (this planets population that is) and as such any move could be used as evidence to remove all tax breaks from those corporations outside of America because discriminating for one nations will take them away from global consideration for all others. That was a stupid move in all this by those working for John Kennedy. As I see it there should never be a political interest, because you will always oppose 50% of that one consideration. The laws of no accountability took care of that part. There can be no political interest; there can merely be the option and opportunity to facilitate to any and all political needs and political information, in this digital age is there another way? Perhaps there is one but I am pretty sure that I cannot think of any that stops others in one way or another, which is the foundation of discrimination. So, by giving all the players in this a chance to show their case, and getting their interests across, we cater to some level of fairness. In this, there is no actual fairness and no real political catering, there will be merely political discrimination in one form or another and such forms of discrimination will merely hinder a much larger group of people to find the facts and to decide for themselves where they stand. This is the entrenched future of non-accountable free speech, and as for the commercial interest of the American people? In my view that is a group that is even more hollow than any other group. The commercial interest of the American people changes with almost every voice you hear. The bulk not in greed, but in support to feed and give their family a future, but they do not get to have a real voice. The voices that decide on it are merely greed driven and it is about their personal greed, not that of their nation. So by catering to ‘the commercial interests of the American people‘ they are merely catering to greed, unchecked, unregulated and outside of many legal settings that limits greed. That makes the entire opinion piece interesting because the piece in my mind seems to oppose what is good for the people. Now, we can argue that Google is slightly greedy by the prices they set with their Pixel 2, yet they are still decently cheaper than both Samsung and Apple, for what the people get they get it for hundreds of dollars cheaper than the new Apple X, so it seems that Google is catering to the American people by offering a top range device for a lot less than its competitor. How is that a bad business model? As it comes to data, the people of the world have been offered most of all of it at no charge, for 2 decades the people were able to search what we needed to find, in opposition, we see Bing (by Microsoft) to offer some limited version of this. A version made by someone who was better off being brain-dead at birth. By catering to the people by filtering through assumption we never get what we needed. So as I see it, the continuation of Google is a lot more essential than American politicians are comfortable with. For Facebook there is another part that the piece illuminates. The view of “For one thing, there is no doubt these corporations qualify for antitrust regulation. Facebook, for instance, has 77% of mobile social networking traffic in the United States, with just over half of all American adults using Facebook every day” is part of it. Now I get it that these people are merely looking at the American side. Yet Facebook has a lot more. When we accept: “Facebook has more than a billion active users: The platform has 1.71 billion monthly active users and 1.13 billion daily active users, on average. Facebook boasts 1.57 billion mobile monthly active users and 1.03 million mobile daily active users, on average” we see that the American population is below 15% of all Facebook users. America has become part of a global community and that is scaring the politicians in America a lot more than anything else. You see the people are starting to learn on how they were sold some cheap package and their quality of life has gone out the window.
Now everyone is out in arms and as Google and Facebook are largely truly independent the politicians and certain ‘captains of industry‘ can’t push for their personal needs. Now they are trying to take off the gloves and see if they can punch their way upwards. Their desperation shows even better with “Nearly all new online advertising spending goes to just Facebook and Google, and those two companies refer over half of all traffic to news websites“. You see until the early 2000’s the advertisement space was a joke, a few people has ludicrous prices and the papers lived of advertisements. People were often unable to promote their business because the prices were ridiculous, hundreds of dollars for a small image and a few words. Hoping someone would read it. Google decided that they could do better and they decided to make something affordable, suddenly everyone could afford to show their place and/or product for mere dollars, not for hundreds of dollars to a specific larger audience than ever before. In less than 8 years the print advertisement has become almost a wash, the advertisers are targeting THEIR audience and those others, who wanted to milk their systems for the maximum time are now out of a job, out of a business because they were all about the Status Quo. So now we see the writers of this opinion piece “Barry Lynn is the Executive Director of the Open Markets Institute. Matt Stoller is a fellow at the Open Markets Institute” advocating opposition to a world they and their peers created. You see the corporate world is a lot larger than these two players. Apple, Amazon, Walmart, Verizon and Cardinal Health. None of them are mentioned. This gives a more and more critical view that these two players are trying to get global visibility because their tune is getting old and tired in the US, or is that New America as they call it? And none are mentioning General Electric in all this. There are true boogeymen in America who are wrestling in on the American Quality of Life; the weird this is that is the one element that Google and Facebook are not inhibiting. So if it is truly about growing America, would having a go at the other players be more important? Well we can argue against that with the quote “Seven years ago, Google paid $700m for a company called ITA that provides software for the travel industry. The Department of Justice approved the deal on the condition that Google keep access to the software open to other businesses for at least 5 years. This year, Google closed that access“, so as I read it, the industry had 5 years to make something equal or better to the ITA software. So where is that software now? We have seen for decades that software can be vultured on for a lot less, but that always comes with an end date. So as there is no alternative, no new software those people will just have to go to Google. This is a simple world. You either have the product we need, or we get it somewhere else. Yet in the end you still need to bring a product to the table. We saw this as WordPerfect was pushed out of the world and MS Word remained. It was done to Lotus by Excel and the least said about the predecessors of PowerPoint the Better (although some were impressively cool and better than what we have now). Even in Databases, Access was the most inferior product. Now who remembers dBase, SuperBase or FoxBase? So this is not the first time it happens, so why cry now? In my view it is not about the people writing it, it is about the businesses who are now being pushed out of the market because the Status Quo days are over and the people want to know what is actually happening and they are more likely to hear that from Google and Facebook that they will from Bing and friends. Now I agree that there are issues on several levels and improvements are needed, but we know that this is work in progress. In my view it started a long time ago. When we allowed the glossy news from certain publishers go forth with innuendo and advertisements go through, whilst not having to pay GST (read: VAT) on their product, they saw a nice little loophole to gain a lot more. This is how some people like Rupert Murdoch really made a bundle. Newspapers, magazines and other printed issues. Now it is going Digital at 0.1% of the cost, so the numbers of players in this field are growing almost exponentially and fake news is becoming a problem. Not just for the people bringing the news, but in equal measure any support player connected to it and it is the first and most visible play on ‘free speech’ going over the edge. All because no one in America wanted to entertain the actual need for accountability.

This is merely another opinion in all this and you will need to decide for yourself if my view is valid or not. And before you lash out against Google and Facebook (something I have done in the past and will do so again in the future), consider, did they cost you money, did they ask you to pay or did they give you options at $0? Now we know they get their money in other ways, but it has not cost us anything. So why cry? It seems to me that the Open Markets Institute has its own agenda, I am merely wondering if it was about open markets or about markets for friends who are losing their markets because they were unwilling to move forward. It is merely a view I am considering. It is up to you to decide what you think is actually going in. And when you pay $650 (+$299 for Apple care in addition) more for your new iPhone , $650 (or $949) more than its competitor, what that because it was really that much better, was it because of some proclaimed open market or was it because of something else?

It’s your opinion (read: your point of view) and you get to decide!

 

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