Yup, it happens, it is decently rare though. The rumour has it when the EU wants to upgrade Human Law issues, they look at the law books from New Zealand and Canada and copy what they need (allegedly). So when the CBC (at https://www.cbc.ca/news/canada/british-columbia/yvr-vancouver-international-airport-flights-cancelled-dec-20-2022-1.6693067)
gave me ‘‘I may never fly again’: Horror stories from the Vancouver airport’ I definitely took notice. And I have to admit, there is an issue, a different one than reported, but there is one. It made me think back 25 years when I had the quirkiest sense of humour. I was at Iraklion airport and the plane was delayed. 6 hours delayed. This happens, but Iraklion had no bar, no cafe a broken down coffee machine and a tax free shop. I was not going to spend 6 hours drinking alcohol, so I had to suck it up. There was no food either, so by the time the plane FINALLY arrived, I was as quirky as I had ever been. As I walked to the plane I saw a highly rusted 2” bolt, I picked it up and walked into the plane. I asked for the chief engineer (who came quickly but seemed puzzled). I handed the rusty bolt to him stating it had fallen out of his engine, he might want to hold onto it. The first 10 rows of passengers turned completely white and the demon on my right shoulder slapped my neck with the comment ‘Nicely done!’ The captain off course sought me out 2-3 minutes later telling me that one more joke like that and he would have me evicted from the plane. Ah well, the life of a comedian is never without obstacles.
So back to the article, you see, we get the part of “During those 11 hours, whenever Hudson became restless, she gave her baby some formula to calm him down. She’d brought two days’ worth — by the end, she had just one sachet left”, we get it the emotional baby stories hits a mark with every parent. As well as “When she mentioned this to a customer service agent, she was told she’d have to leave the airport to buy more formula. “I don’t know where I’m going to go and get formula,” Caley said.” In the first, weather is unpredictable and the storms they had lately are one of a kind. But there is a side that has value. Every airport the size of Vancouver needs to have a basic shop, a 7-11 like place with pharmacy where basic stuff like foods, baby foods, medication and firs aid events can be acquired. Perhaps a need for Canada to place a Shoppers Drug Mart in every airport in the checked in side, with a few optional extras like baby food and formula. About 4 hours ago CBC also gives us ‘Vancouver airport restricting international flights for 2 days to clear backlog after snowstorm’, a stage we cal all see and Canadians more clearly then most others and when we see this, there is a larger call for amenities in stores. I wonder how many are on that train with food for thought? The additional stage where these airlines hand out Tim Horton vouchers so that the people can get some coffee, some food and even as these passengers get one voucher, the option to buy more would be well appreciated. So in 327 seconds I saw options where the press (in this case CBC) reports a ‘horror story’. Don’t get me wrong a mother our of her mind because she cannot appease the baby is a real horror (and more dangerous than the Russian infantry at present), but that sets us in solution seeking mode, not in reporting the horror mode, at least not me.
And when I see “WestJet sent Caley an email saying it wouldn’t be able to rebook until after Christmas and offered no accommodation because the delay was due to weather. They have no idea when they’ll be able to get to Toronto”, but there are trains from Toronto to Vancouver, it could solve the issue for a lot of people and that is a larger stage, now I get that places like WestJet (with a lack of margins) might not have that option, but the setting releases pressure from the airport. Just a thought, was that so hard? I know it is not feasible by bus or car, and they will have options outside in Vancouver, but that also raises the issue, what options did WestJet have? I am not blaming them, we see the news and we know that some storms could never be predicted, yet what was known? What could have been cared for? This is not a unique situation in Canada or Alaska for that matter. These are questions I do not have answers to, but the Canadians do and WestJet should have some answers (perhaps they do), but we do not see them here and that matters. The question at this point becomes was this about the bottom dollar for WestJet? I am not accusing, I am asking and that is also on the CBC, there is no article that shows how Canadian airports dal with a situation like this and for me “We sincerely apologise to all of those impacted” does not hold water. Not when people are stuck for well over a week in one location and this might be a one off, but that too was not reported on, was it?