Tag Archives: Q Software

Who’s Promptly Promoted?

The Guardian is giving us the news that Moody is downgrading WPP (at https://www.theguardian.com/business/2018/apr/17/moodys-downgrades-wpp-martin-sorrell-departure-ratings-agency-negative). It is a weird situation! You see, some do not like Sir Martin Sorrell (I personally never knew him), some like the man and some think he was a visionary. I think I would fall in the third category. There is no way that under normal situations the departure of a CEO, even a founder would have had such a massive impact when he left and let’s be clear when a departure sparks not just the downgrade of WPP, but we also see “WPP has hired a New York-based recruitment firm as it begins the global search to replace founder and chief executive“, his impact has been a hell of a lot larger than anyone is willing to admit. There are however other parts. When I see “In Moody’s view, the high-profile departure of Sir Martin Sorrell raises concerns over the future strategy and shape of the group, increases client-retention risk and could hence hinder WPP’s ability to meet its 2018 guidance“, I feel a strong desire to disagree. When we consider that within WPP is Millward Brown, TNS and IMRB, we need to acknowledge that WPP already had problems. You see, I was a partial witness to the laziness and stupidity, I saw how executives looked at presentations, were unwilling to listen and it was their right to do so, but in the end part of their market got screwed over. You see SPSS was the big analytic and as a program it is still the Bentley for analysing data. Yet beyond the program the corporation faltered. It fell to meetings, and presented concepts, yet no delivery. I still have the presentations, 1994 parallel processing, never came to be. Yet the biggest bungle was seen in 1997, when SPSS acquired Danish software company In2itive Technologies Corp. They had actual perfect software. The interface was intuitive and flawless. I was so looking forward to teaching people this software and for a while did. It was amazing to see dozens of people literally making a running start in their own designs in an hour, by the end of the day they did all kinds of things that most market researchers could not conceive. It was a jackpot acquisition. Yet SPSS had its own Data entry solution called Data Entry and apart from a few flaws it had regarding memory and larger data entry sheets, it worked really well, it was a work horse, so internally we were so happy to hear that it had become a Windows program. The backlash was Titanic in proportions. It was hard to work, the initial versions weren’t even stable, there was processing power issues, saving issues and a whole range of issues that were not solved, not even within the first year. It was all about the holy ‘Data Entry‘ and whilst the issue of the perfect In2itive was set to the sides and whilst the internal corporate marketing decided that Data entry was a ‘Form Design Program‘, the audience was left without quality Data Entry. So as I (and others) pleaded for In2Form and its suite to be evolved and set towards the users, we were told it was merely a 16 bit program, and SPSS is 32 bit and larger only (mainframes excluded). So there I was watching the mess evolve for well over 3 years whilst the redesign of a 32-bit In2itive suite would have been done in 160 days (rough estimate), no, at SPSS they really knew what they were doing. So they decided to up the ante, there was going to be a server edition of Data entry, the SPSS Data Entry Enterprise Server. I saw how the confidence of users went down further and further. Yet, the corporation did not sit still in all this and we got to see the Dimensions 2000 part, now that blew us away, we saw software on a whole new level and it was amazing. The 2 programs mrPaper, mrInterview, both truly steps forward, options to format webpages using XML so that the web interview could flawlessly fit in any corporate website. We saw the good days come back and with mrPaper we saw paper interviews with options to link to Readsoft’s scan software, so that data entry was almost a thing of the past, scan the returned interviews and reading the data with a scanner. It was not flawless, but it was really good to see a stage where government sites all over Europe could do quality interviews on many levels. Yet the program had issue as any large program had and there were more issues and they stacked up. Only then was I introduced to Surveycraft. It was an utter shock. Even as it was old, DOS based and looking like the old Data Entry, Surveycraft was miles ahead of mrDimensions. It had working quota’s it had all kinds of options that were ahead of the Quancept software in the UK, it was a shock to be a decade ahead and finding the old software visionary. SPSS had acquired it, and after that the developers managed to get less than 60% of the functionality transferred. Even later when I worked actively with it, I was finding issues that the new software never had, or it worked really badly. So when i tried to emphasize the need for new software to be made as i was no longer part of SPSS, the need for better software was essential, especially in Market Research. They decided not to listen and to believe the SPSS executives that better versions were coming soon, they never came! The entire market research industry was lucky, because other players like Tableau and Q Research software were just like me; they never trusted the SPSS executives and they now corner the market. In this the market research agencies that had the option to push forward decided to wait and basically cut themselves in the fingers and lost on two fronts. With the 2008 crash the markets changed and they lost loads of customers who had to massively trim down, it was a mere effect of events. Yet Tableau and Q-Software were still in a small stage, yet their software was for a much larger audience, so not only did the market research Industry lose customers, the two software programs allowed for mid and larger ranged corporations do it all themselves and that is what happened. Market research companies still get the larger projects, but they lost the smaller stuff, a group of revenue representing near 60% (a personal speculation) and as Tableau and Q-Software grows, the mr market is in more and more peril that is where WPP owning Millward Brown, TNS and IMRB finds itself. It takes a visionary to not merely grow the market, but to spread the options of a market. That ship has now sailed and beyond less than a dozen former SPSS people I worked with, I have merely seen a lack of vision. Some of these market research agencies are now all about ‘telling a story‘, setting the presentation that can in most cases be done with SAP Dashboards and a karaoke system. In this the only part that is still tacky is that when we want to buy the SAP solution (approximately $500) we get to see “Please contact your local SAP account executive for more information on how to buy and implement SAP BusinessObjects Dashboards“, was adding a price that much of a reach?

So as we see the pressures of one branch, we need to see that the overlap is large, even as some are in different territories we know that they are intertwined. Yet this market is also as incestuous as it gets. Lightspeed Research acquires part of Forrester (the Forrester’s Ultimate Consumer Panel business), Forrester is growing in different directions and they are all connected to some degree. There is every chance that the higher echelons will have worked in any combination of SPSS, Forrester, Lightspeed, SPSSmr and ConfirmIT. Likely they already worked in 3 of the five players. Yet the visionary growth has remained absent to a larger degree and digital media is all about evolution and implementing new technologies and new solutions to drive consumer engagement, because the future here is consumer engagement, that alone will get you the data to work with and to set the needs of the industry.

That is the part SPSS as a company ignored and now that we see the shifts, especially in WPP, we see that both Tableau and Q-software have a massive opportunity to grow their market segment even further. The moment they or a third player comes with consumer engagement software, at that point IBM will also feel the pinch, even as it hides behind Watson, options like IBM Statistics (formerly SPSS) and IBM Miner (formerly Clementine, SPSS Data Miner), they get to realise that these two programs also brought new business as the consultants were able to see the needs of the larger customers. When that diminishes, IBM will feel the loss of a lack of visionaries in a very real way. A loss only accelerated by the impacts on WPP and all its subsidiaries. This last part is speculative, but supported with data. As we saw ‘Paul Heath resigns was Ogilvy worldwide chief growth officer and non-executive director of AUNZ‘, we need to realise that the larger insightful players will be seeing more changes. Ogilvy & Mather might be merely the first one, but these people all realise that changes will be different and market shares will change, not all in favour of WPP. We can see “Heath is resigning all his titles at WPP worldwide to return to Brazil to start a new streaming tech venture“, we can read this as a positive: ‘he is going to try something new‘. Or negatively ‘he knows who is on his level at WPP‘ and he has decided that he can grow a nice personal global market share by setting his view on the new player with a promising option for mucho growth. I believe that he is setting his view to become the larger player himself. This is good news as it optionally invigorates the market research market which WPP desperately needs, yet WPP is a lot more than merely market research. It is digital advertising, a field that SPSS (read: IBM) ignored until it was too late, yet when we see some of the services: Branding & identity, Consumer insights, Design, Digital Marketing, Market research, Media planning and buying, Public relations, Relationship marketing’ all valid groups yet there is a lack of options for consumer engagement and several of the other groups are options that many offer, some in niches, some only to midrange players, but effective due to expertise. That should have been a massive red flag and reasons for alarms at WPP, yet not too much was seen there. In all a situation that does not merely warrants the downgrade by Moody’s, the fact that it was averted whilst Sir Martin Sorrell was there as CEO is an actual much larger issue then most identified.

So the problem is not merely who can replace him, but who can alter the course of failed objectives will soon become a much larger issue for WPP, which optionally pushes down the market value by a mere 5%, which considering the 2017 revenue of £15.265 billion becomes an interesting amount.

 

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The Dangerous Zuckerberg Classification

Even as Microsoft seems to be quiet and in denial of what is uploaded without consent, we have a second issue that is floating to the surface of our life. Now, first of all, this link is not what we should consider a news site. What came from Forward.com is also known as The Jewish Daily Forward, published by Samuel Norich and has Jane Eisner as the editor. Its origins goes back to 1897, so it has been around for a while. They are not some new wannabe-on-the-block. It is an American newspaper published in New York City for a Jewish-American audience, and there are plenty of those around, so this is a valid niche publication. Yet no more than a day ago, it did something dangerous, perhaps unintentional and perhaps it is a sign of the times, but it remains a dangerous path to take.

This path all started when Mark Zuckerberg had an idea. He created this place called Facebook, you might have heard of it. Within there we get to ‘like’ things. Now, we can do this to complement the poster, we can do this because the subject interests us, or when we use the machine correctly, Facebook would send us more stuff from topics that we like. This already shows three different approaches to ‘like’ and when Forward starts the article with: “Canadian Mosque Shooter Suspect ‘Liked’ Israel Defense Forces, Marine LePen“, it basically shot itself in the foot.

This is part of the problems we are all facing, because the world is changing and it has shifted the values that we have given words over time and shifted them into concepts of what it might be. We see the same shift in the Business Intelligence industry as tools like SPSS (read: IBM Statistics) are no longer used to get the significant statistics needed and the ‘sellers’ of the story that the client wants told rely on tools like Q Software to tell the story that matches the need. The problem is that this story reflects what is offered and from that there is more than one identifier (weight being one) that the reflection is less accurate and often warped to fit the need of the receiver of these data files. Meaning that the actual meaning unlikely to be there, making a correct assessment not possible and any action based upon it, without scrutiny will come at a hefty price for the decision makers down the track.

So when we see “Canadian Mosque Shooter Suspect ‘Liked’ Israel Defense Forces, Marine LePen” we need to be cautious at best, at worst we are being told a fair bit of rubbish! Now we also get “Authorities claim that Alexander Bissonnette, a student at the city’s Laval University, perpetrated the attack, calling in from a bridge near the mosque to report himself“, which could be very true, but it also averts the first signs we see of ‘Lone Wolf‘, because a real lone wolf will go into the night if he or she is lucky without a trace and plans his/her next attack. This one attack person seems to be seeking the limelight as I personally see it. For what reason is at present unknown. Perhaps it is about fame, perhaps the evidence will find evidence of mental health issues. Time and the proper people will need to assess this. We see this in the picture of a tweet by @Rita_Katz when she states ‘making Jihadi ties unlikely‘, which could be true, however I got there via another route. What is interesting is that when we look at the Toronto Star we see “Rosalie Bussieres, 23, lives across the street. She told the Star her older brother was in school with Bissonnette. He was “very solitary” and “very antisocial,” said Bussieres. Bissonnette studied at the Université Laval, according to a statement released by the university late Monday. He was a student in the department of political science and anthropology, according to Jean-Claude Dufour, Dean of the Faculty of Agriculture and Food Sciences

This is interesting as those in political science tend to be decently social minded, so there is a lot more under the water than we think there is and the fact that Forward only gave us the likes, means that there is a part that they either ignored or overlooked. You see, what else did his Facebook account have to say?

The Toronto Star gives us a lot more “He was on both the Sainte-Foy and Université Laval chess club“, with Forward we got more on Rita Katz. “Rita Katz is the Executive Director and founder of the SITE Intelligence Group” is one, and the next part is the one we should consider: “the world’s leading non-governmental counterterrorism organization“, as well as “Ms. Katz has tracked and analyzed global terrorism and jihadi networks for nearly two decades, and is well-recognized as one of the most knowledgeable and reliable experts in the field“. Which makes me wonder why it is the Toronto Star who gives us the part I did not initially showed “with his twin brother, said Université Laval professor Jean Sévigny, who said he knew Bissonnette and his brother through the club“. So how come The Forward didn’t have the goods on that?

Yet they did give us “François Deschamps, member of Quebec’s Refugee Welcome Committee, told the La Presse newspaper that he recognized Bissonette because the man had often left hateful comments on the group’s page. “I flipped when I saw him,” he said. “We observe much of what the extreme right says and does. He’s made statements of that sort on our Facebook page. He also attacked women’s rights,” Deschamps recalled“. The full story is at http://forward.com/news/361614/canadian-mosque-shooter-suspect-liked-israel-defense-forces-marine-lepen/

So as we are invited to judge on likes, I see a hole of intelligence. How many friends? How many clubs? Was he linked to Chess groups? Was he linked to his Twin Brother, and was his twin brother on Facebook? There is no one mentioning whether the twin brother was reached and what he had to say (if he had been willing to talk), which he might not be willing to do and that is perfectly understandable. It is just such a weird experience to see a total lack of effort in that regard (especially by the press).

Forward is telling its readers a story, yet the Toronto Star (at https://www.thestar.com/news/canada/2017/01/30/six-dead-two-arrested-after-shooting-at-quebec-city-mosque.html) seems to offer a lot more. In that view ABC news in Australia blunders (as I personally see it) even more when we see (at http://www.abc.net.au/news/2017-01-31/quebec-city-mosque-shooting-lone-wolf-attack-student-charged/8225294), ‘Police charge ‘lone wolf’ student suspected of terrorist attack‘, so what evidence is there? What is the definition of a Lone Wolf? Perhaps we need to agree on the shifting sands and make sure it is sand and not quicksand. They both might contain the same 4 letters, but the experience will be mind-bogglingly different.

So as we now see that the US is using this attack to justify its actions, we need to take heed on the dangers we invite. The first is like the attack in Sydney, Australia at Martin Place, on December 15-16 2014. We again see a link to extremism that is incorrect and misleading. Yes, the act was extreme, but we have seen for decades on how mental health patients are very able to act in extreme ways. You only need to see the footage from Paris attacks to see how actions in places like Nairobi and Paris to clearly see that they are different from events in places like Martin Place and perhaps the Quebec Mosque.

We can argue on how correct the FBI setting is, yet it is an important one! “Terrorism is the unlawful use of force and violence against persons or property to intimidate or coerce a government, the civilian population, or any segment thereof, in furtherance of political or social objectives“. So what were the social and political objectives of Alexander Bissonnette?

There is a lot we don’t know and won’t know. Yet at present Forward is presenting the dangers that social media rely on, they rely on quick and classifiable actions and label them in the most general way possible. The dangers that we see in the Zuckerberg classification is that it relies on the quick acceptance of the ‘audience’ yet in the same way the danger is that the ‘like’ itself becomes a problem. You see, too many elements are about specifics and as we see less and less, we see that people in general will start to rely on an aggregation of ‘reportable elements’, not even on an aggregation of facts.

Heavy.com, another place that is not really a news site gives us a whole range of additional ‘facts’. They refer to Reuters, who reported (at http://www.reuters.com/article/us-canada-mosque-shooting-idUSKBN15E04S), where we get “Initially, the mosque president said five people were killed and a witness said up to three gunmen had fired on about 40 people inside the Quebec City Islamic Cultural Centre. Police said only two people were involved in the attack“, in that part the Lone Wolf no longer applies and it is either ‘lone Wolves’ or something else. Forward however gave us “Police investigating the shooting at a Quebec mosque that killed six have narrowed down their list of suspects to one man” Yet 5 hours after the initial message Reuters (at http://www.reuters.com/article/us-canada-mosque-shooting-toll-idUSKBN15E0F6) gives us “Police declined to discuss possible motives for the shooting at the Centre Culturel Islamique de Québec. They consider this a lone wolf situation,” a Canadian source familiar with the situation said“, which is a statement that should be under some scrutiny to say the least.

All this links to an event one year ago, which was covered in the Tech Times, where we see ‘Sheryl Sandberg Sees Facebook Likes As Powerful Weapon Against ISIS, Other Extremists‘ with the quote “Rather than scream and protest, they got 100,000 people to Like the page, who did not Like the page and put messages of tolerance on the page, so when you got to the page, it changed the content and what was a page filled with hatred and intolerance was then tolerance and messages of hope“. This is now a linked issue. You see the part ‘they got 100,000 people to Like the page, who did not Like the page‘, this implies that data was intervened with, so if that is happening, how reliable was the ‘like’ part in Forward.com?

The fact that papers all over the place are trying to ‘cash’ in on this by adding a page with ‘the latest facts‘ or ‘what we know at present‘, like The Globe and Mail, whilst showing an avalanche of news on the matter. Actually, the page The Globe and Mail brought was pretty good. It is Heavy.com who does something similar, yet at that point they move into the ‘5 things you need to know‘ mode and give us a stream of links. Links to classmates and how they thought. Yet, are these facts correct and complete? Heavy links to the Globe and Mail, and in addition gives us the part we needed to hear: “He also likes U.S. Senator John McCain, a moderate Republican who has opposed Trump on some issues, President George W. Bush, the Canadian New Democratic Party and late Canadian politician Jack Layton, who was a leader of the left-wing NDP, so the likes do not shed much light on Bissonnette’s beliefs“, Forward.com, and as such linked SITE Intelligence Group had nothing on any of that in the article. So anyone relying on Forward is now missing out of essential facts. In equal measure, the fact that many of these items are not voiced by other papers make the statements of Heavy.com equally an issue until confirmed.

And finally there is the impact of how the like was obtained. Plenty of sources started with a few ‘like to win’ campaigns. How many people have clicked on a like and forgot about doing so? Yet in this light, the ‘like’ is implied to have a much larger impact, much larger than the user considers or even comprehends. The places using those likes for telling a story have left that concept behind, giving us unclean and incorrect data, which now implies that any conclusion based on it is pretty much useless.

Be aware, I am not stating, or accusing these posters of fake news, yet there is the option that some will see it as such. As I stated at the beginning regarding Forward.com, their origin goes back to 1897, which means that they have been around for some time. So why were so many facts missed and why did Forward link this suspect to both the Israel Defense Forces and Marine LePen, especially in light of what others reported?

What is not related to the Facebook side is the news that the initial news of two shooters (up to three) is now reduced to just the one. When a witness states up to three, there is a clarity to assume (to some degree) that there was more than one shooter (which is a speculation from my side). So what happened to the second one? Just be aware that there might just have been one shooter, yet the documentation we are seeing implies more than one.

So how is this a Zuckerberg thing?

Well, apart from him inventing Facebook and bringing about the evolution of Social media, his ‘like’ is almost like his ‘poke’, they are Social media tools, yet the value the users tend to give it is different, it is even debatable whether the users at large could ever agree on the usage of it, making it a transient value. A shifted number whilst the contemplators cannot agree how the value is to be used, so the usage of ‘like’ in the way it was used in by the press becomes a debate as well. Because what we like implies where we are. That is not a given, even better it is incomplete. You see, you can state your like, but as you cannot state a dislike, we end up having no real comparison. It is the old debate of Yes and No dichotomies, if you did not say ‘yes’, there is no validity that you stated ‘no’, because it might have been overlooked, or it was the fourth option in a list of three. There is a decent abundance of reasons to take that point of view.

fox_poll

Let me show this in another way. The Fox poll of the Refugee Ban (see image). We see the full story at http://insider.foxnews.com/2017/01/29/poll-nearly-half-america-voters-support-trumps-immigration-order, but what we do not see are the specifics on what would have given this value. You see, we do not know the number of responses, where it was done and when it was done. It is at https://poll.qu.edu/ that we learn parts of the facts, “From January 5 – 9, Quinnipiac University surveyed 899 voters nationwide with a margin of error of +/- 3.3 percentage points“, can anyone explain to me how Fox was so stupid to use a base of 899 to set a national value? Doesn’t the United States have around 320 million people? And as we realise that there 50 states, how can 18 people be significant on a view in state, and this is before we consider whether the use of gender was normalised, because men and women tend to feel different on emotional issues and is there is one element in abundance on issues concerning refugees it will be emotion.

 

So in all this, we see recurring waves of generalisation and trivialisation. Mark Zuckerberg is not to blame, but he is a factor. In addition there is an overwhelming lack in educating its customer base (by both Fox and Facebook), so we need to consider the dangers and well as the irrelevance of these ‘revelations‘. It is in this scope and in the application as seen used where classification becomes dangerous and a danger, because how will the people around a person react when they see that this person likes something people find offensive (and that is when we keep it to simple things like actors, actresses and politicians)? This will impact on the like as there will be peer pressure, so how can this Zuckerberg element be undermined? That is the actual question!

Is it as simple as condemning the press for using the fact? Is it as simple as giving out complete information? The Zuckerberg Classifications are here to stay, there is nothing against it and the fact that they are is in no way negative, but the usage of it leaves a lot to be desired and as such it is a misleading one, other than ‘this person clicked on the like button of this page, for reasons unknown’, giving it any more value is as meaningless as setting the national acceptance of a refugee ban based on 899 unquantifiable votes which represents at best 0.00028% of the United States population. If any vote was incorrectly vetted, the number will go down fast making the poll even more useless.

 

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