There has been a little devil in my mind. The simple reason is that in the past, Samsung had hurt me, hurt me bad and I never got over that, so whenever I get a chance to smack them around a little, I tend to take it. So first we have the Terrorist edition of the Samsung phone (aka Galaxy Note 7), and now (at https://www.theguardian.com/technology/2017/aug/24/Samsung-tv-buyers-furious-after-software-update-leaves-sets-unusable), we see (as I personally see it), a company that has outgrown its merits, outgrown the shear setting of quality and pushes out as fast as they can, whatever they can. With ‘Samsung TV owners furious after software update leaves sets unusable‘ we see the direct interaction of engineers and software engineers and forget about quality assessment and correctly testing implementations. Samsung is now approaching its ‘use by‘ date like a bad carton of milk. When we see “The Company has told customers it is working to fix the problem but so far, seven days on, nothing has been forthcoming. The problem appears to affect the latest models as owners of older Samsung TVs are not reporting the issue“, we see that the entire issue could have been resolved with the ‘rollback‘ solution. A solution that came into existence in the 80’s, so 30 years onward we see that a company so utterly set to the bottom line and profits that mere safety valves are now no longer considered, or considered and cast aside. What a lovely world we live in. The more important issue is not the TV, but the fact that corporations are almost extremist focused on replicating what the wrong people regard as ‘good idea’s’. So now we are not merely looking at the issue with the television, but the issue we see when the chances are there that a similar error will happen to the new Galaxy range of series 8. So when that happens and your apps will not work for the mere reason of not ‘having the correct licensing agreements in place’, what will you do then? When it hits your $3000 television and an optional $2000 mobile phone? That is $5000 is goods not functioning because the QA team was either asleep, or upper management at Samsung decided that certain steps were not necessary. So how do you feel about spending thousands on such items?
Even as we see the article give us “Samsung is aware of a small number of TVs in the UK (fewer than 200) affected by a firmware update to 2017 MU Series TVs on 17 August. Once this issue was identified the update was switched off and we are now working with each customer to resolve the issue. Any customers affected are encouraged to get in touch with Samsung directly by calling 0330 726 7864“, what it does not state is that the ‘rollback‘ functionality would have resolved it in minutes. In addition, the fact that less than 200 complained, does not mean that it merely affects less than 200. It also calls into question that televisions, now set with ‘licensing’ agreement imply that televisions and providers are making deals behind the curtains and the consumer is not made aware of them, which now implies that the functionality of the television is now skewed and limited to what the makers behind the screens decide they are. Did you sign up for that? How long until they make a deal with console owners? Any excuse that they give on how this is not done is moot and possibly intentionally misrepresented as per their own statement “without having the correct licensing agreements in place“, so how exactly is the licensing agreement cause for “their new TVs would not access the BBC iPlayer“, or in these cases morning TV? Perhaps Samsung is dealing in antonyms? Smart TV, Dumb vision! #JustSaying
So in all this, when we see “buyer to discover that the Korean firm sells TVs that do not have the relevant BBC licence to allow them to operate iPlayer, or other popular apps“, we must be equally aware that it is not just Samsung. It seems like the makers of the BBC iPlayer also have explanations to give to the consumers. And actually (at https://www.bbc.co.uk/iplayer/help/tvlicence) they do. Yet how is this covered? How can we see with “It is a criminal offence to watch live TV on any channel or BBC programmes on iPlayer without a TV Licence. It’s also a criminal offence to possess or control a device which you know or reasonably believe will be used to watch live TV on any channel or BBC programmes on iPlayer without a TV Licence“, so how would that apply outside of the UK? Basically it is not their turf, so as we see the catch here, we need to see that the TV makers and exploiters are trying to hide to some degree in the fog of misrepresented litigation. So in the end it is all about the money and the Television makers are not informing their consumers. You see, when we consider that the BBC is actually informing the people, how many looked (at https://www.theguardian.com/money/2016/nov/19/missing-iplayer-Samsung-smart-tv-licence-issue) and with ‘The televisions are supposed to offer access to the BBC’s and other channels’ catch-up services, but a licence issue is turning many customers off’, whilst not informing the readers on the given? When we see: “Unfortunately, Samsung was late in submitting the request for this device to be certified for BBC iPlayer. We work closely with all manufacturers to ensure BBC iPlayer is on as many of their devices as possible“, whilst not informing the readers regarding the entire TV Licensing part. Now, we can slash at Samsung for being late (which is also great fun to do), yet the issue is not merely the move of the not so smart TV, it is about setting the stage of apps in the long run. It seems that both makers of apps and makers of TV’s are facilitating each other, whilst at the same time leaving the consumer in the middle and often in the dark. Which in the finality of the article leaves the retailer in some lurch as neither side of the app and TV hardware provider is submitting (read: allegedly) the needed information to the retailer. So it seems that the Consumer has no real options, no one to blame and no recourse until it is settled. This issue will explode a lot more in 2019 when 5G comes on the market. If you think that licensing is an issue now, wait to see what death-traps we get when home automation comes into play. The market is not ready as Samsung clearly shows and it will disregard all levels of safety valves to merely sell what they can and to do the optional fixing afterwards, which is not what a consumer signs up for and there is the crux of the matter. The two larger issues shown at present shows that Samsung is not ready and it is very likely that they are not the only one. There are additional concerns with Microsoft at present, but not in the case of this article, so I will revisit this issue soon enough.
You see, there are a few issues with Samsung, when we consider the two elements. The BBC player and the TV licensing, how is it enforced and what data could Samsung capture for the assessment that the owner of the TV has a license? We are skating close to too much privacy driven data here and even as I do not claim to know what it is at present, there is nothing stopping the elements in all this (Samsung, BBC and App creator) to start capturing data (for legal compliance reasons) and start their own created databases of privacy driven data. There is no way to avoid that. Consider a console that has a Product license agreement and a Terms of Service, like Sony has. Now we can set that these two documents are linked to the PSN account and that makes perfect sense. So how will this impact Samsung users? This in light of whatever mobile agreement they have in place as well as their TV agreement and other devices? How is it captured and how is the enforcement on either side?
If we consider these elements in support of the consumer who owns the bought television, as well as the maker of the device Samsung for not providing the proper required consumer support? So as we see that the owners of the television which got them the ‘firmware update to 2017 MU Series TVs‘ and the fact that they got no TV to watch for over a week, what do you think will happen when this happens to the first firmware updated to all Galaxy series 8? What happens to Samsung when this issue hits a million plus mobile users? A solution that is three decades old could have prevented such hardship and a television will have plenty of space for a 16GB rollback memory chip, a mobile phone tends to not have that space, so what dangers are the upcoming Samsung consumers placed in?
The attainment we see is the one that could have been secure and Samsung dropped the ball (again) to its consumers. It seems to me that the issue goes beyond Samsung, so we should be seeing a lot more questions handed out to makers of Smart TV’s and how the consumers are protected from such enormous fiasco’s and in addition, when it comes to address the damages that the consumers were set with, how will the courts place the rights of the consumers? Because this issue is a class action in the making, which tends to set everything back for years. It seems that we are missing elements in what should not even be there in the first place.
Issues that could have been prevented in both the design and testing phase of the equation, a failure most visible with Samsung at present as they have become a team that struck out twice, or in my case thrice. We need to ask Samsung, when the consumer will come first, not their accountant and not their CEO, but their customer. I wonder if they will end up having a clear answer, especially as the heir of the Samsung Empire, Lee Jae-yong will be in prison for the next 5 years for bribery and embezzlement. So will this open up the Samsung market to other players? No matter how impressive the Galaxy Note 8 presentation was, it seems that without customer care and proper testing spending a large 4 figure number on a phone and possibly a 2 year chain to a telecom provider, how are we set at ease regarding the need for quality hardware? It seems that Samsung does not have the answer as it can’t even provide a decent functioning Boob Tube.
Such is life, unwarranted attainment tends to not be worth the value of a 10 letter word, you merely have to consider what will be worth your trust and your money, because most of us do not get to spend $1400 twice, more often we don’t even get to spend it once, implying that Samsung is in a lot more problems than most realise and they are likely not alone in this.