Yup, we all go there at some point. My ex once wanted me to watch a movie on foreplay so that she could get a better night of sex and I did not mind. To be honest, once I skipped the boring bits at the start the movie they gave me a few excellent ideas as well. In gaming this situation exists as well. But in gaming what is foreplay? Some state that it is the intro of the game. That tends to differ per game. In Horizon Zero Dawn it could be the part where Eloy is a little girl (when she finds the focus) in TombRaider it was the mansion level, in Oblivion it is the escape from prison and many games have their own way of staging the introduction. And now the joke I started with starts making sense. Weirdly enough it was not a direct stage that assaulted my senses. I had been contemplating and considering additional parts to my 5G devices when it hit me. I was so ‘obsessed’ to hand more functionality to the customers that it hit me. There needs to be a larger stage of introducing more to the customer, educating them as it were. Just like the video, we need more extensive foreplay. You see the age of dumping a device in the lap of customers, whether they are consumers or retailers. That stage is gone and too many rely on word of mouth, the internet and other means for people to figure it out. Consider the TV below.
It drains your account by $11,500 dollars and I had to use this example as I am a huge Sony fan. But consider the fact that the startup guide is two pages and the reference guide is 8 pages, which also gives us “For more information on troubleshooting, refer to the Help Guide”, which is a button on the remote. Now there is nothing really wrong with that, but if someone courts me for that amount, it better comes with breakfast and a final blowjob after a night of super great sex.
Devices have been pushed as almost literally a push and seek on the internet stage. Now for a $49 Google ChromeCast that makes sense. But for a $499 Bose bluetooth speaker? Not even a manual that explains what one port on the speaker does? That is a failure and gaming tends to go in that direction as well. A stage where too much is auto assumed. To be honest, Ubisoft and Bethesda actually has a decent grasp on that especially in their latest games. There are more than a few games out there that fails its consumers. There are quotes like ‘The internet is full of help’, or the demeaning “Your friends do not seem to have that same problem” And when Meta is fully deployed especially when hybrid comes to life there will be all kinds of hiatus. Now there is nothing wrong with setting up the internet to help out, but ask yourself “How many supplier set up a decent amount of white papers to help you out?” The answer will scare you. They all skipped the boring bits of the foreplay video and went straight for ‘orgasmic revenue’. And here is the stage where I found the interesting part of forplay (not a typo) “Foreplay is the fun, flirty, arousing goings on right before actually having sex. It’s an act that sexually excites a person. In forplay some people use icing, chocolate sauce, whatever..” And this applies here too. In hardware the ‘chocolate sauce’ are the accessories you can buy, or DLC’s in gaming (a ‘for play’ joke). The extra yummy parts are not in the real game, they come later (that has been Ubisoft as well). It worries me because it implies that the consumer is not the person who buys the game, but the person who buys the game and all the other bits and that is disappointing. It is disappointing in gaming, it is disappointing in hardware, software and concepts. It is like companies are too much abut the sales pipeline in some fire and forget setting, and no one (or too few) people care what happens to their customers afterwards and it offends me. I was in Customer service since 1992 and it was for a long time a great stage yet in too many places it became about cost reduction and cutting corners whilst the consumers where not properly taken care off too often and for too long. There are exceptions the most striking one is either Norton or Adobe customer service versus Microsoft customer service, or try dialling your internet provider. Try setting a care line there (a line that show they actually care for you), the results might scare you and that is where I found myself. Educating the customer on the boring bits of 5G, as well the boring bits of added 5G because that field is MASSIVE and I am hopefully a player in that stage in the not so far distant future, so it matters to me to get that part right too. And for the size of what I am talking about, see below