Category Archives: IT

July 30, 2013 · 14:21

A call centre heart attack

The news has been visible and intense. For the last month the news, to some extent internationally is growing stronger and stronger into the crashed and clashed NHS. The National Health Service is as seems to be described, as a system that has buckled. It is an infrastructure that can no longer deal with the population size of the UK, where more people and less money are two direct causes of collapse to a system that cannot sustain itself.

In this regard I will only look at the 111 helpline. I am not an MD or a member of the Medici family; I do however have the knowledge of call centres and technology. So, I will go with my strengths.

If you want to read some additional material (quality information), then take a look at http://www.guardian.co.uk/society/2013/jul/29/nhs-direct-pullout-111-helpline, where most information is available. There was additional information on TV; however as Channel 4 chose not to transmit their service to Sydney, I cannot tell the content of that special.

When we look at another Guardian article we read “Channel 4’s Dispatches programme, NHS Undercover, found the non-emergency 111 system had staff shortages, long waits for callers, and in some cases ambulances were being called out unnecessarily.”

The second quoted from the initial mentioned article is “NHS Direct had worked on the assumption that it would cost on average £13 per call to cover salaries and other expenses for employees, but then found the actual payment it was receiving for its services was closer to £8, leaving it far short.”

The last quote comes from the NHS site itself (at http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx)

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
you need medical help fast but it’s not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don’t know who to call or you don’t have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.

When we look at this in a clinical way, then we should look at this with the cold IT heart we need to have when running a call centre.

1. Staff shortages.
This is plain and simple a management issue. How many calls were expected, how many came, what staff is available and what needs to be added. This in the best of terms is nothing less than a mere exercise in Excel. Even if there was a shortage, then we see there are two sides. On one side we need more people which mean there is a budget part; on the other side we see the expectation of quicker times, again all part of a budget.

2. Long waiting time.
When you go to the hospital, when you are NOT in a life threatening situation, then how long until you receive medical assistance? Would more staff solve this (would that actually solve it)?

There is a Dutch expression which boils down to mopping the floor next to a running tap. Basically it means that the floor will never get dry. That seems to apply to the situation people face with the 111 helpline.

In addition, this quote “its reporters found many patients were left waiting for longer than the 10-minute target for a call-back from a clinician”. Is that truly a bad thing? Let us not forget that this line was not for REAL emergencies. I have been to a hospital after a heart attack, and even though I got excellent care and they saved my life, the doctor was more than 10 minutes away. It happens! I am not the only one in need, and the hospital has excellent nurses. I wonder whether some expectations, as set for the 111 helpline, really are realistic.

3. Time and money.
When looking at the second quote earlier, we see that between £13 and £8, there is a definite discrepancy. When you get the needed and actual target wrong by 40%, management either did not do their homework, or they have not ample dealt with all the elements in play.

One of the clear signs as was mentioned by Sky News is that calls took much longer. When we consider call centre etiquette, not unlike what physicians do, we need to get to the crux of things. We need structured questions and we need to keep control of the conversation. This all leads to reduced times. Letting the patient (or customer) ‘waffle on’ is just a waste of time for all parties. So it boiled down to asking the right open and then closed questions to get the show on the high speed road. Here there is a slight problem. Nurses (Doctors too) rely on what they see and what they smell, these factors are now lost to them. This means that any assessment will take longer then they think, yet call centre protocol approach would limit these losses to some extent. This is a skill that nurses might not have. They can get trained in this and over time they will get good at it, but are they given the time needed? In the end this could also reduce the amount of ambulances getting called out unnecessarily.

The last part in this matter comes from the 111 site itself. “You don’t know who to call or you don’t have a GP to call” & “you need health information or reassurance about what to do next“.

Are those truly the right expressions? In that regard the 17 year old girl dealing with the statements to tell her dad “I had sex” and “you’re going to be a grandfather“. They fit the description, yet, let us be fair whether this is an emergency? (To the girl it really is!)

The generic description gives way that all in need of more than a band aid might call. This even includes mental health issues. Is that what the 111 number is for? If so, was the budget aim correct? These are all raised issues that I could have told them before the service launched. So the question becomes were they raised at all? Perhaps they were which takes us right back to the issue of 40% budget offset. What was missed?

In addition the following quote gives way to another question in the Guardian article “was replaced by a new system in which private providers and NHS Direct bid against each other to win regional contracts“. Really? So the cheapest won? Perhaps the indication is there on how the 40% difference of income is set. How is that a solution? I get the idea behind it. The NHS must find a cheaper solution to get part of their pressure removed and as such the solution of a call-centre makes sense. However, as the human element will remain in the system, we see the need that the problem could be managerial not systematic. In addition, we need to realise that coaching the health care teams is a necessity that usually takes 20% longer than most expect. That is not bad expectations, but when those in their field move to other mediums, they need to reset the scope of their skills. (Like the loss of information by not being face to face with the patient in person). That is just a reality.

This all is visible before additional factors are added. If you think work in a hospital is intense, wait until these people get to the patients who will scream into a phone because they feel that the connection is too un personal. It will happen. Take a person under pressure and a situation where that person cannot vent, then your goose is cooked. This will result in burnouts and spiking stress levels. Were these factors included in the costs of this project? If not, then you will see further escalations of costs and shortages.

The Chief Operations Officer Dame Barbara Hakin has her work cut out for her. I reckon that this is a system that could work. I personally belief that it has a future, yet, a system that is spread over a large area, with 45-50 contractors involved means that there are additional issues to content with. Is it true that this is just about taking over and restoring confidence (as Sky News reported)? I think it needs to be about communicating realistic goals (not the golden cost reduction some politicians claimed it might be) and attending to these needs and fighting towards those goals.

It is also about looking at all of the contractors and aligning views, requirements and systems. There is for example the NHS phone App. (or website), which could help a person in determining where they need to go to, or who to call. It could be that they need to call 111, yet these few seconds of going through that path, if that is an option, might even reduce pressure to the 111 service for up to 10%. That would be a big relief for both patient and service!

 

Leave a comment

Filed under IT, Politics

Tagged as , , , , ,

July 25, 2013 · 19:14

The Telco is on the wall

The Dutch giant KPN is in the market to stay alive. As the message is now that they are selling E-plus to Telefonica. Consider that the sale of this company is sold for 8 billion, which might seem good. It was however bought a decade ago for 20 billion. So that means a loss of 1.2 billion a year.

So this seems not that good an investment, when you look at it. Is this turning into a moment of selling the family silver cutlery, or is it about more? KPN is not the only one in this regard. Nuon (a Dutch energy provider) is also surfing the red waves of tremendous debt. So much so that its mother company Vattenfal is now putting the Dutch energy giant up for sale. Experts have stated that some of these problems are due to the company holding on to old methods for too long. Considering that they require gas, and the price of gas is up, means that their energy is more expansive then most others.

Back to the Telecoms! In Australia, Vodafone has a multitude of problems. Due to less reliable connection issues they had, over 550 thousand customers left Vodafone Australia for other providers. That is a shift of customers that started only 6 months ago. That means that Vodafone is facing a loss of revenue approaching 20 million a month. So we are talking about a decent amount of revenue. It amounts to a loss of almost 8% of their customer base. That is not even close to the end for Vodafone Australia. They currently have a class action running against them, so that is likely to be a none too small bill, and linked to the loss of customers (at http://www.zdnet.com/au/vodafone-australia-reports-customer-losses-of-551k-7000018290/) we also see that there are currently some legal threats coming from Telstra. That can be read at http://www.zdnet.com/au/telstra-ramps-up-4g-rollout-as-3g-scales-down-7000018225/.

The quote that matters is “Riley also took aim at recent claims from Vodafone that it has better spectrum holdings than Telstra in the capital cities, allowing the company to offer faster 4G services.”

Perhaps Telstra needs to consider a few things!

First there is the article that ABC published in 2011 (at: http://www.abc.net.au/technology/articles/2011/09/28/3327530.htm).

Yes, I got to hear all about it in Uni when I was doing my mobile technologies subject (party of my IT degree), so if this is about ‘marketing’ claims, then Telstra might revoice the words stated in the claim. They could read the following: “Riley also took aim at recent claims from Vodafone that it has better spectrum holdings than Telstra in the capital cities, allowing the company to offer faster 4G services” in the air of “Riley is also aiming at the mention that Vodafone is more colourful then Telstra when offering a mobile service labelled as 4G in the capital cities“. Have you seen those BORING 4G posters all over Sydney? Yup, making legal threats against opinions, that makes perfect sense to me…..NOT!

OK, it is 2013 now and there are true 4G providers now, but what is important?

4G is the fourth generation of mobile phone mobile communication technology standards. (Quick Wiki grab). When we consider the 4th generations, we see WiMAX and we see LTE (Long Term Evolution).  The ITU (International Telecommunication Union) stated the requirements on what makes a 4G standard. So when the International Mobile Telecommunications Advanced (IMT-Advanced) specification was set for the 4th generation in 2008, there was an actual next generation target to achieve. You wonder why it took so long? Well, the ITU looks forward on what the next step would be. So they set peak speed requirements for 4G service at 100 megabits per second (Mbit/s) for high mobility communication (such as from trains and cars) and 1 gigabit per second (Gbit/s) for low mobility communication (such as pedestrians and stationary users). This would indeed be a massive step forward in a time when those speeds were not even close to an option. It makes perfect sense. You have seen this before. When we went from VHS to DVD, similar steps forward were made. This step was even larger as people moved from DVD to Blu-Ray.
It is technical evolution baby!

Yet, Telco’s are all about marketing, and Telstra was really clever. From the information that WAS then, they basically offered 3G+ and named it 4G, but that does not make it true 4G. That is how I personally see it! When I think of a power Telco offering 4G, I think of NTT DoCoMo and TATA (India). DoCoMo has close to 60 million customers in Japan, which is well over 45% of the mobile user population. How many Telco’s can actually make the claim that 1 in 2 connects to them in the Mobile community? In India there is the Tata Teleservices group with over 75 million customers, and NTT DoCoMo owns 25% of this.

So when we think Telco, Telstra and Vodafone Australia do not really measure up. Yet the interesting link here is that NTT DoCoMo had Billions invested all over the world, including in KPN in the Netherlands. Is it not interesting to see how these Telco’s seem to cross pollinate? This raises an issue that many people forget. If we consider the Vodafone class action, and if we consider the reasons of bad connections, then what is going on? Our little Island has 20 million people, which is less than a third of the active Japanese mobile phone users. So why are our connections failing (I am only considering the large cities)? It is clearly not about technology, but about infrastructure and implementation (in my humble view). Yes, we should not forget costing here either, as it all costs money, but consider the income in India and Japan, consider the amount of users. NTT ended up with a net income (after expenses and licenses) of roughly 5 billion dollar last year, which is almost 12% of the total revenue. So we see three things.

1. A ROI of 12% is not that bad.
2. Several nations are competing against giants with means we cannot fathom.
3. All of them seem to be writing off ‘losses’ on massive levels.

Is this about losses, about write offs or about something that is not here?

I reckon it is mostly about the not being there bit. When we look at incomes then we see that the Vodafone Europe CEO (Vittorio Colao) made 2.2 million Euro, whilst David Thodey, CEO of Telstra makes a mere 7 million dollars. So, yes they make decent coin, yet nothing more a mere mid-level banker is likely to get as an annual bonus, so the money is not draining away in that direction either.

No, I personally see the issues as a side effect of devaluation of technology. This is a side that has been ignored by most members of the public from 1997 onwards. You see, technology providers saw the benefit of the armistice race and went the same way. Every year we see a PC, laptop or tablet that is better, faster and newer, but how much faster? The impact with computers is not that big as it hits the individual. They deal with slightly larger programs, and that is pretty much it. Your text file is not that much larger. If you consider a 3000 word document, then that file remained relatively the same over the last 10 years. For electronic devices like TV’s it is also the same. We get the same signal and beyond that it only looks nicer, all this did not impact the provider.

With telecom it’s a different cattle of fish (pun intended). When we upgrade our phones we also attach to that an almost exponential growth of data needs, as such as Apple sold around 25 million mobile phones per quarter, we see that the need for an almost exponential growth of infrastructure is needed (a lesson Vodafone is learning the hard way). Even as the large Telco’s are installing the need for hardware on a continuing base, and as we see the replacement of equipment, we see that the life time of current facilitating hardware is likely less than 40% of its actual life cycle. It is either that of build more places with facilitating equipment, with a connected drain of ‘revenue left’ as well. The last level is one that is not that apparent at present, but will hit Telco company values on a massive scale soon enough. This side can be read at http://www.globallegalpost.com/blogs/global-view/registered-patents-devalued-by-outdated-ip-laws-6786253. Considering the issues at play, then the assets of Telco companies are about (read 2-4 years) to hit a certain basement value. I reckon that there will be consequences down the road. In my view it will be that the truly big boys will continue, the smaller packs will no longer be able to compete in a field where they will get charged for services needed and then some.

What is the solution? Not sure, it is in the end a business answer. Yet, voicing a 1.2 billion loss a year cannot be that good for the ego, and as the amount of players increase, these levels of ‘bad’ news will continue. It will not hit your taxes, but consider that services falter, where will you run to when your mobile phone leaves you with the message ‘searching…’ from your provider?

 

Leave a comment

Filed under IT, Law

Tagged as , , , , , , , , , , , , ,

July 21, 2013 · 23:12

The law to hunt them down

Both Sky News and the Guardian come this Sunday with stories on how Prime Minister David Cameron is calling on web companies to block certain sexual child abuse searches.

That sounds nice in theory and I am all for hunting down these groups. Yet, that request is at least 10 years late and in all honesty, I reckon it is a massive waste of time and resources. How long until these perverts come up with ‘other’ search terms? We would even be allowing for some to get away scot free as they searched for “yummier candy” or whatever other code they would be using. The Judge would have to let these people go as they were truly looking for a place to dunk their bagels in jelly?

As stated, I am all for hunting these people down. Yet perhaps other means should be (should have been is a lot better) employed. Google had been so innovative in avoiding corporate taxation, are they not aiding the police (not just in the UK) hunting down these people? They have the hardware, the software, the expertise and more options on their shelves. In addition the PM should actually stop that gap which allows Google to only pay 0.0025% in taxation (but that is a story for another time).

No matter how quick we stop this gap of non-taxation. Google has in my view and strong belief a moral duty to train the police and other units in search and track knowledge (perhaps they are). They have no issues in teaching/aiding bosses to track their employees. Yet, hunting down criminals is not in their scope? (At http://business.time.com/2012/06/27/google-maps-now-helping-your-boss-track-your-every-move/). It was stated in the article that “the cost to workplace privacy would be serious“. Is that true? If you get paid by the hour, should you not be working? In the office, one is supposed to sit at their desk. There are always reasons why we need to go somewhere, yet we should be at our desks for a certain time. So it is easy and perfectly OK to track employees and we cannot track criminals? I get the issue that there might be some level of privacy in play for an employee (for example, his lunch break is his and his alone), but finding those hurting children are allowed protection so that they can hurt children? Such methods could aid the authorities in actually getting some protection to the children that needed it for a long time.

If we relate the options to track these child abusers to the boss tracking actions, we definitely have the technology to find these people, so what Is stopping us?

In addition, the legal side is also in play. If we consider the “Protection of Children Act 1978”

If we consider: “Section 1 (c) to have in his possession such indecent photographs [or pseudo-photographs], with a view to their being distributed or transferred digitally or shown by himself or others; or”

By adding three words we now let the issue no longer fall into the issue where the responsibility was, we now give pressure on the ISP to report this immediately. If not, they become part of the chain. Now, if we look at the defamation act, then we know there are issues, especially when we consider operators of content.

In Australia the Defamation Act 2005 (NSW) states:

32 Defence of innocent dissemination
(1) It is a defence to the publication of defamatory matter if the defendant proves that:
(a) the defendant published the matter merely in the capacity, or as an employee or agent, of a subordinate distributor, or a facilitator [or ISP] and
(b) the defendant neither knew, nor ought reasonably to have known, that the matter was defamatory, and
(c) the defendant’s lack of knowledge was not due to any negligence on the part of the defendant.

Here I added 5 words (those in bold), which could give additional levels of options to the claimants. It is nice to give certain services out for free, yet in that case, the facilitators will need to adjust their ‘terms of service’ to protect themselves and give aid in finding those using their services to further certain criminal goals. The reason to mention this is because when we look at the UK “Defamation Act 2013“, as narrated by Forbes we see the following (please read Forbes article as linked below).

The next part was in progress, when I detected this Forbes article (who had pretty much done what I was trying, at http://www.forbes.com/sites/ericgoldman/2013/05/09/uks-new-defamation-law-may-accelerate-the-death-of-anonymous-user-generated-content-internationally/)

It seems that the known issues of the ISP had been avoided here as well (an issue that had been in play for at least 8 years). There is a valid defence that  an ISP cannot monitor the massive flow of content, which is indeed a valid defence in my book, yet the cooperation required by the police to do their jobs is too often too slow or at times likely even completely lacking.

When we add ISP in the Australian case, then their lack of negligence would overturn their defence in court. So when we consider 32.1.d, then they will need to get active, creative and corrective really fast.

This translates to the UK defamation act by changing “5 Operators and/or facilitators of websites and/or virtual locations“; this would change the game immediately. Of course, prosecuting an ISP is not productive in the end, yet this part will give them the ‘negligence‘ label and as such, serious headway might be made in hunting down these child abusing criminals as the ISP is now seriously motivated to aid the police and find these criminals. The change would go further than those seeking materials. It would also give way to look at providers and mapping out these people far beyond the UK national borders. So as the map, with names, locations and acts will visibly grow, we might actually get the information the police needs.

I personally believe that law changes will get us a lot further then just blocking a search term.

Leave a comment

Filed under IT, Law, Media, Politics

Tagged as , , , , , , , , , ,

July 13, 2013 · 21:00

Control and Censorship

I am a simple person. I use an iPad, and I use it in a standard way. I synch, I play, I read, I listen! (Yes, I know such a selfish user I am). So when I read about the jailbreak issue I was actually surprised. Most of us never bothered with 3rd party software or other solutions. Yet, overall I do understand that some people might want to. I also do not see the issue for Apple or others to intervene. Some valid reasons might exist, and some might want this to develop their dreams, all valid reasons why a jailbreak system might be needed.

So the issue I read about today was that a game (Deus Ex) would not function on a jailbroken system. This might have been a simple issue with compatibility. No, this was not the case, as it was stated in the article the non-functionality was intentional. The person gets the message “We are sorry but you can’t fire on jailbroken devices.” So it is not just a bug but an intentional act to ‘sift out‘ certain users.

This does not make sense to me. So a person wanting the freedom to do certain things is now punished? I think it is high time that both Apple and Enix have some explaining to do. (Source: http://au.gamespot.com/news/deus-ex-the-fall-disables-firing-on-jailbroken-devices-6411343) the reader should especially accept the idea that there is a group of ‘legally jailbroken devices’ and they are in the same predicament.

It seems that the IT field is changing. This field is now more and more about personal data collection, discriminating groups and limiting the freedom of choice. At least, that is how I see it. But is this true?

When we see the jailbroken system then the following had occurred. The IOS has been modified. When we look at Apple support we see the following at http://support.apple.com/kb/ht3743. This is fair enough. It is nothing short of a person disassembling a television, then wanting it fixed under warrantee. So, I cannot fault apple for not fixing it. Yet the software gave us another issue. This is intentional intervention against those who ‘altered’ their system.

There are two sides to these events. On one side, I can understand why a system might be jailbroken. The immediate reason is that I was in the past the victim of Apple’s short-sightedness and their own party line flaws. It actually costed me thousands of dollars, so at that point, I feel that I am justified when I state ‘Apple Get Fu$#d!‘ (In regards to the lost $$$$).

The first part is the one some might remember from the PlayStation and PlayStation 2. Because some people were unacceptably greed driven, they forced many in a place where they decided what we were allowed to have and when. In the early days, games would appear in US and Japan almost a year early. To circumvent this, a ‘mod chip’ was available and as such people could order their games on Amazon in the US. Not only were the games up to a year early, in addition these games were 40%-65% cheaper, which was a massive benefit for many. Weirdly enough, the first reason was to many gamers more important than the price issue, but they happily took that benefit on board.

The second part of the ‘mod chip’ was alas less noble. It allowed people to copy original games and they would work on any modified system. For the most on the PlayStation 1, yet it had a large following in the PlayStation 2 as well. In my mind the second part was mainly due because of greed driven marketing, to exploit every person, wherever they lived to the fullest. The same was evident in the DVD market, however, there was a valid issue that Asian copyright violation was so strong that something needed to be done, yet overall the events seemed to have made little difference.

Are these dangers the same for jailbroken systems?

Because of the term ‘legally jailbroken devices’, I wonder what those were. The answer was found at the core of all hardware knowledge, a magazine called wired (at http://www.wired.com/threatlevel/2010/07/feds-ok-iphone-jailbreaking/). This is the interesting crux! This verdict came out in 2010. So the fact that Enix had been adding a certain ‘limit’ could be read as intentional discrimination.

In the end, the quote I personally cannot disagree with Natalie Kerris said Apple won’t change its policy that voids iPhone warranties if a phone has been jail broken. “It can violate the warranty and cause the iPhone to become unstable and not work reliable”, this is fair enough, and should a jail broken system be used to play games people did not pay for, then this would be a violation, yet that was not the case in the game Deux Ex ‘the Fall’.

There is a new side to all this. Even though no longer an issue (likely only temporarily), the Xbox One with their need to connect, the Apple with jail breaking and all kinds of likely issues the PS4 will have (because even though we do not know at present, they will have their own issues), we are looking at new developments involving Digital Rights Management (DRM), deployment on the cloud via UltraViolet and the Keychest system. You the users are about to get hit by levels of user-based licensing and limitations unlike any w have ever experienced. More important, users are likely to get hit a lot harder on user license agreements then companies have ever faced over the last 15 years. In my view 99% of the population will press an ‘I agree‘ button and have no clue what they agreed to. The fact that the users who signed the apple user license and then ‘jailbroke’ their system should be ample proof of that.

Leave a comment

Filed under Gaming, IT, Law

Tagged as , , , , , , , , , , , , , , ,

July 8, 2013 · 19:51

Smear campaign vs Blame campaign

Another day, another NSA/GCHQ article! I must admit that the thread, not threat of privacy is getting a little too biased. I must admit that slapping the government comes over slightly cheap at this point (for the reason that too many articles out there are more and more based on speculation and less on actual facts). It is also the time I think that Mr John Naughton (the Guardian / Observer) should add a little more balance in his very valid opinions. As his profiles states “John Naughton is professor of the public understanding of technology at the Open University“. So the man knows his stuff (and reading his articles makes that clear), and let me be upfront that even though his pieces are definitely opinionated at times, he has not stated anything false or in error (as far as I can tell).

What does bother me to a little extent is that in his article “To the internet giants, you’re not a customer. You’re just another user” (at: http://www.guardian.co.uk/technology/2013/jun/09/internet-giants-just-another-customer) he states when relating to Gmail and Yahoo mail “You do however ‘pay’ in a different currency, namely your personal data.”

This is the issue I have as well. Especially when comparing to the article “The NSA/GCHQ metadata reassurances are breathtakingly cynical“, where he states “the metadata is what the spooks want for the simple reason that it’s machine-readable and therefore searchable” (at: http://www.guardian.co.uk/technology/2013/jul/07/nsa-gchq-metadata-reassurances). This is correct, and it is preferred for automated systems, as it takes one person his/her entire career to get through 1 hour of non-spam e-mail for one area of London. So any chance of getting anything useful needs massive levels of automation. So it seems acceptable to be a marketing outlet (the consequence of a free service), yet the group trying to keep you alive gets tarred, feathered, drawn and quartered for doing their jobs.

I am at times slightly amazed that these security measures are such an issue for the UK population. Let us not forget that the UK had decades of issues as they needed to overcome the ‘difference of opinion’ the UK government had with the IRA. As such they have had plenty of reasons to be cautious, compared the limited amount of events the US went through.

I still remember the 1993 bombing of Liverpool street station. I also remember attending the ECTS (Electronic Consumer Trade Show) 5 months later and that area was still an indescribable mess. So the UK population clearly know the dangers of terrorism.

So is this truly about privacy or fear? Not the fear of being attacked, but the fear others have if someone read the messages they send/receive (and I am not even talking about the actual criminal ones that get mailed).

Consider that there is another attack (anywhere in London) and it was not stopped, because privacy laws stopped the intelligence community. Then what? How long until the press, who is all so up in arms on privacy comes with the text ‘why did the Intelligence community not do more?‘ whilst at the same time making people expectant that in Facebook, Google+, Gmail and Yahoo mail your data can be sold on, your details on parade like a debutante to all eligible data sources who would want to have a go at you. Seems a little short sighted doesn’t it?

I am all for privacy, I truly am! However, data being private does not mean that I am not willing to assist the government in keeping the nation safe. And the argument that ‘I’ was not guilty, so there was no reason, does not hold water here. Knowing who is innocent (read safe) is as important as those who raise flags. A raised XML flag does not make you guilty, 5 raised flags do not make you guilty. Especially when this is about automatic parsing of information (read Meta data). When we look at on how these service giants deal with privacy is actually less important than the fact that their international size allows these people to avoid taxes a lot better than Ebenezer Scrooge ever could. So people are up in arms on what governments know, yet these fat cat collecting corporations paying 0.1% tax in this day and age of economic hardship is an acceptable act? I wonder whether people have their priorities straight.

In that regard it is also interesting to read the Benjamin Franklin Quote “They who can give up essential liberty to obtain a little temporary safety deserve neither“. So many are often so easy to hide behind this quote, when siting issues on privacy, yet in those days of Franklin, they thought of war as a gentleman’s game. You know the time of clean Red uniforms. Stand up straight! Moobs forward! Aim! Fire!
Those people, if they ever saw the Vietnam War in their dreams, would wake up screaming.

In this same way we should regard data collecting a la von Clausewitz “Many intelligence reports in war are contradictory; even more are false, and most are uncertain” in that light, the survivor had superior information, which means it is another form of war altogether. Our protectors must get it right all the time; a terrorist, only needs to succeed once. The quote and the premise is the issue we face today and history never properly prepared us for what we now face. I think that under these conditions I prefer the quote “War is such a dangerous business that mistakes that come from kindness are the very worst.” This one is true and also most appropriate. If Privacy is seen as a human right (which it is) and it is a driving force in humanity, then we could see the danger that our Humanity gives strength to the Terrorist (this is of course false), however, in the light of fighting terrorism it does hold a truthful foundation. This brings me to an interesting question I recently saw! “What if the right to privacy depends upon the existence of surveillance and an acknowledgement that some of it, at least, is legitimate?” This is not my question, this was voiced in a discussion paper called “Navigating the Data verse privacy, Technology, Human Rights“, which was published by the International council on Human Rights Policy and can be found at (http://www.ichrp.org/files/reports/64/132_report_en.pdf). It is well worth reading.

The question in my mind is that if we see the news as valid. Is the press on a smear campaign against the Governments? Even though I singled out John Naughton, does not mean that I call him that. His work is amongst the most interesting to read and his writing is pretty compelling, and even though I feel I cannot agree with him at times, he puts down his points clearly and precise. The reason I cannot agree is again the fact that we are expected to be marketed by those offering ‘free’ services, but must oppose those who are out to keep us safe. It seems a very topsy turvy approach from us on keeping ourselves safe.

That makes me think, this could actually be a new Gilbert and Sullivan (read with the tune of ‘A wandering minstrel’ from the Mikado)

A surfing seeker I…
A man of links and searchings
of Mails, Pics and Profiles,
and selling you on my Facebook,
my friend list is so long,
through every like and linking,
and to your e-mail sending
I mine all data for cash!
I mine all data for cash!

So are we giving up essential liberties? I feel we do not, data mining is today’s efficient way of approaching the ‘right’ population, yet this is also a danger! Not of freedom, but of choice. As these companies focus on the options that embrace the bulk of people, the outside innovation will reach us less and less likely. Is that not giving up liberties? As we become part of mass media only, the small innovator will no longer reach us? Who thought of that part of the equation? Actually, John Noughton did raise it in some way in his article “Technology is a double-edged sword” in December 2012. Even though he focusses on Evangelists and Luddites, the outcome is similar. We can look at a coin from either side, but one coin is only complete with both sides.

Consider that the police and intelligence communities are the ‘other’ side (the evangelists), then most people (the Luddites) have a point no less fair, but we must accept that if the people get their way, once things go wrong we have no right to invoke a blame campaign, for the simple reason that with the freedom of choice comes the responsibility of consequence.

A combination of views often forgotten!

Leave a comment

Filed under IT, Media, Politics

Tagged as , , , , , , , , , , , , , ,

July 2, 2013 · 15:38

Microsoft Mattrick was not alone

Anyone who has any view on the gaming world, then that person might have heard about the Xbox One and also heard the scary announcements that were made by Don Mattrick. Views that had to be altered only 2 days after the E3, the most important event in the Gaming industry. Do not think it is a small geeky thing. The E3 is massive. The gaming industry has grown in 15 years from ‘sizeable’ into a multi-billion dollar industry, so those who are there are there for plenty of reasons. The E3 is next to Comic-Con seen as the place to be to bump into Hollywood stars. Funny part is that they get to revere the geeky guys who come up with games like Mario, Metal Gear Solid as well as leagues of sport stars when they announce the EA sport line.

In this environment the Xbox One was launched, and the following revolt by gamers all over the planet gave Microsoft the scare of their lives. As a result Microsoft did a 180 degree on their policy, giving their new console the nickname Xbox 180. That was not the end. Even though things are announced to be back to what they were, their market share is not. It is not unlikely that Microsoft is now at risk of losing 30% of their market share and most of that to Sony. That, in a multi-billion dollar industry is a lot, it could be the biggest drop in market share a main player has ever experienced by its own plans.

So the following news I saw today that Don Mattrick is leaving Microsoft for Zynga (the people behind Farmville), as I read it, I saw many messages drop by. Some making fun of Don, some leaving a ‘happy you leaving’ message to Don. Gamers can be so emotional!

http://www.forbes.com/sites/tomiogeron/2013/07/01/report-microsofts-don-mattrick-to-leave-microsoft-considering-zynga-role/

The reality is that this is far from over. Do you think that this is over? Do you think one man like Don Mattrick actually sets the trend to a market THIS BIG and you think he is alone? No, he took one for ‘the team’, and it likely comes with one hell of a golden parachute. You see, the picture that seems to be intentionally missed is that data gathering is big business. I am not talking about what the NSA might be doing. This is about market research, customer metrics and product predictions. Gathering certain key factors makes all the difference. That is the multi-billion dollar industry that Gamers are not interested in, but one that Microsoft is adding and as such the Xbox One is not a gaming console, but a Home entertainment system. It will be offering TV, Movies and games. All that info will help them finding the holes in what we desire and cashing in on it. Information that is worth millions! Now this data would be grabbed on a scale of many million consumers and on a global scale. The value that it would represent is beyond what you can imagine.

http://www.nytimes.com/2012/10/20/technology/microsoft-expands-gathering-and-use-of-data-from-web-products.html

So, I was not the first to state it, and I will not be the last. It is important that you realise that these claims do not come from some conspiracy theorist wannabee, but from Journalists working in some of the most renowned newspapers in the world.

So Don ‘you have to go on-line daily’ Mattrick is not alone in this game. To start this all with the Xbox one would have been only the start in achieving gathering on a much larger scale. That is how I see it, and that is also why interactivity with other devices was so important. The more interaction there is, the more complete the picture becomes. Smartglass is only one part of interaction, the fact that they are letting you interact with your home system with iPhone and iPad means that they would be getting even more of your available data.

Do not think I am just making this up. The privacy issues, as reported initially, were reported by IT experts in privacy in Germany and several other nations too, amongst them Peter Schaar who is in charge of Data protection and freedom of information in Germany. In the German magazine ‘der Spiegel’ he mentioned the dangers on privacy that the Xbox One could be. http://www.spiegel.de/netzwelt/games/ueberwachung-datenschuetzer-peter-schaar-kritisiert-microsofts-xbox-one-a-901893.html

Do not think that you are suddenly getting downloaded. No, that would be illegal! This will be a smooth transition over the next 2-3 years. By interacting you will get many cool little extra’s you normally would never have. Like movies behind the screens on your iPad (as they showed on CNet). Soon it will interact getting your mobile to Skype directly to TV, to switch information through your pictures and events. Before you know it, you will move all data to the cloud for ‘free’ backup services; you will only need to agree with the terms of service. That is when it will happen. A new form of business and it is enterprising on a new level. Where business sits in the centre of the web and we are all like a fly, just going into their web. We do this because of the benefits we are offered, like an exponential multimedia interacting form of Facebook. We by ourselves have no value, but their return comes a million fold as we all accept their terms and conditions as we are offered free extras.

Why is this situation so dangerous?

You see, initially we think that there is no difference, but consider that these numbers are all used to find the points of profit. Where we are subjected to what 98% likes. By that reckoning cult series that grew over time will now get cut suddenly or after a few seasons, as the results are not up to marketing standards. Consider that series like Firefly, Pushing Daisies, Veronica Mars, Jericho, Dollhouse, Heroes. These series got all cancelled on ratings. In the new set-up they could get cancelled in half the time. An interesting part is that the writers of Veronica Mars set up a kick-start event, and the funds for a third season were achieved in 10 hours and will launch early next year. So one in several series gets another shot after the ratings. What series will you lose because 98% prefers sports or Glee? You see artistic creativity is not about numbers. Remember, that because of fans the original Star Trek series got another season, now that series and what came after is now the biggest milk cow in the history of Paramount. There is no way that this could have been predicted.

We will miss out on series after series, limiting views and artistic growth, because it does not confirm to what people expected initially. It is not initially an issue for most, but these events will add up and we diminish ourselves accordingly. It is a danger I do not want to see, because those who will be given the power to decide will always act on greed. We have decades of evidence in that regard.

Leave a comment

Filed under Gaming, IT, Law, Media

Tagged as , , , , , , , , , , , , , ,

July 1, 2013 · 02:07

Classes of Classification

I was about to do that horizontal thing (sleeping, in case you wondered), where one is in a natural state and loudly snores like the local sawmill! I was actually looking forward to that event. It is almost 00:30, so I need to get up in about 5 hours. However, Sky News stopped that idea pretty quick.

The reason is that the news just showed me a part involving Edward Snowden and more information he ‘leaked’. In this case it was all about spying on the EU diplomatic mission and how that was ‘strictly confidential‘, roughly 0.0324 seconds later I was more than wide awake and started this blog.

So what are the issues? Well three come to mind, but the third one is for a little later down this story.

So the first issue is the classification. No matter, whether the documents were from the CIA, NSA or Alphabet Soup Incorporated. There are levels of classification. Confidential is a lower level. Apart from the issue that there is an issue that the diplomatic integrity of an ally was ‘transgressed’ upon, is there actually any reason why such information would not be Secret or higher? I would even think that this would be Top Secret level information and as such that information remains with a small (read extremely small) group.

Let’s take a look at this ‘Strictly confidential’. I do not have the rules that the NSA applies, but I was able to get the protocol from a World Bank document as to how this is treated. They might be kids play compared to the NSA, but you will get the idea (and I have to start somewhere).

Information and documents that are deemed to be of a highly sensitive nature or to be inadequately protected by the CONFIDENTIAL classification shall be classified as STRICTLY CONFIDENTIAL and access to them shall be restricted solely to persons with a specific need to know. The staffs of the Institutions shall establish a control and tracking system for documents classified as STRICTLY CONFIDENTIAL, including the maintenance of control logs. Documents classified as STRICTLY CONFIDENTIAL shall be:
(i) marked with such classification on each page;
(ii) kept under lock and key or given equivalent protection when not in use;
(iii) in the case of physical documents, transmitted by an inner sealed envelope indicating the classification marking and an outer envelope indicating no classification, or, in the case of documents in electronic form, transmitted by encrypted or password-secured files.

So if we consider the digital version, and consider that most intelligence organisations use Security Enhanced Unix servers, then just accessing these documents without others knowing this is pretty much a ‘no no’. EVEN if he had access, there would be a log, and as such there is also a mention if that document was copied in any way. It is not impossible to get a hold of this, but with each document, his chance of getting caught grows quicker and quicker. He did not get caught, not for many megabytes of duplication.

So, whether these events were true or not, there is now an issue. Not with external trust, but from my point of view with internal trust. If he remained undetected, then several alphabet groups have IT issues of an unprecedented level. Could this even be remotely true?

The second issue is that like any Intelligence organisation like the GCHQ for example, most people are assigned certain areas. The fact that Edward Snowden had such a wide access is more than questionable. The fact that the press seems to just take whatever he serves up with a certain air that whatever Edward Snowden claims is true should also be looked at. In my view it does not. Especially when we consider that he is stuck in some Russian airport terminal awaiting the option to ‘escape’ to Ecuador. You see, his access raises too many flags. It does not matter whether he is the IT guy. The NSA has dozens upon dozens of them, and as such, the fact that he was able to syphon off such a wide area of information (and get it out of the building) seems to be an issue that no one is too investigative about.

What is this all about? That is the question we should be asking. All these events do not add up. This is not some FBI leak (no attack on the FBI). This is a group that was referred to for a long time as ‘No Such Agency‘. The fact that he passed all kinds of interviews befroe the job (on psychological probing levels far above most can imagine), a man who ‘just’ walked away with the kitchen sink and a USB drive loaded with tagged documents. It does not add up in my book.

Now we get to the third issue.

If some amount of this data would be rock solid, then the US has an intelligence community that is leaky as a sieve.

1. A disillusioned intelligence operator gets a job at a department even more hush hush then the CIA and the psychological interview does not raise flags considering the conditions he left the CIA?
2. That person gets access to information on several levels and from several branches and no one is the wiser. More important no flags on these secure servers are tripped?
3. This person gets the goods into Hong Kong, then casually flies into Russia and now is waiting for his flight to Ecuador, whilst at the same time US extradition groups (according to Hong Kong media) drop the ball in getting a hold of Edward Snowden?

Is no one suspicious on what is going on? I for one see reason to distrust several sources at present.

Looking back, Julian Assange got access to his documents though military channels. There have been less than positive issues with the lack of Common Cyber Sense in several military areas. The fact that those events happened outside of the US and under military field conditions where certain security measures are hard to uphold is understandable. That does not make it right, but the circumstances were pretty unique. The fact that someone walks out of places like the NSA or GCHQ with a USB filled with all levels of information is an entirely different matter.

If we accept this article by Sky News as true http://news.sky.com/story/1109739/snowden-spying-claims-us-bugged-eu-offices, then we could be in for a rough ride.

In the end, reality is that spying goes on at all times on many levels (as stated by Mr Reardon on Sky News UK). Mi-5 tries to keep an eye on what the CIA does in the UK, the FBI keeps tabs on MI-6 in the US and none of them care what happens in Australia. Works for me!

So the fact that the CIA is keeping tabs on the EU makes perfect sense, especially with all those new states getting added. However, bugging the hell out of all these buildings is not that productive overall (as there are other sources to these kinds of information). So is the reality that there were just 2-3 bugs (the German Spiegel was aware of one of them) and some document Edward Snowden had just adds loads more?
What Intel does he have that is actually reliable? Are we being run by some wannabe laying it on thick hoping for a nice fat pay check? I wonder what happens now that Russia and China both lack interest (and Ecuador is not that appealing if one lives there without money). So what of Edward Snowden? Sky had another article on that. http://news.sky.com/story/1109235/whistleblower-snowden-may-return-to-the-us. In this article the father is afraid his son is being manipulated by different parties. Even by WikiLeaks. He might return to US if certain conditions are met.

Conditions? For a traitor? And next they claim that all politicians are straight shooters too!
Well, for those who believe that, I have a bridge to sell you, GREAT view on the Tower of London!

Leave a comment

Filed under IT, Media, Military

Tagged as , , , , , , , , , , , , ,

June 20, 2013 · 00:38

Discrimination or Segmentation in gaming? (UPDATED!)

Some might have heard of the issues that gamers are about to get. It has been blogged and it made all kinds of media. The console war have begun, but there are more then a few indications that the was has been decided even before the consoles launched.

The war between Xbox One (XB1) and PlayStation 4 (PS4) kicked off during the E2 in the beginning of June, now it is on in earnest.

The story as it came to me was that a new game, to be launched on both systems called the Witcher 3, will not be playable in Poland, the country that is developing it, piqued my curiosity.

My initial thought was that it would be some kind of censor rating. Yet, that was not the case. It turns out that the XB1 will launch in 21 countries. You must log into the XB1 once a day, so if you are not one of those 21 countries, then you cannot play games. Is this an overly dumbfounded form of control utterly stupid?

So Poland did not make that list, neither did Japan (not that Japan was ever warm for the Xbox anyway), Greece, Portugal, Monaco (where the truly wealthy are), Czech republic, Hungary, Several South American nations, India, Pakistan and a few others, all missing! Now there could be the issue that those markets are not big, yet to cut them off in all ways means that questions should be asked. I found that CNet reported the fact that Asia will get the machine late 2014 (source: http://news.cnet.com/8301-10805_3-57588702-75/xbox-one-asia-launch-set-for-late-2014-no-word-on-japan/), so almost a year after Europe. Reason enough for them to not consider a Microsoft product in the first place, especially as many games will come to both.

The Playstation 4 does not have these restrictions.

For gamers the clear impression is that Microsoft has lost the plot. However, Microsoft is not painting this as a gaming console, but as a ‘home entertainment system’. It is about TV, Movies and Games. The question then becomes how stupid, or how clever they are (depending on their intent, either or even both might apply). You see, the gamer states that Microsoft acts are stupid, the rest does not know. Yet, if the reports in regards to project PRISM are true, then what to make of the XB1? All that information moving through 200,000 servers Microsoft mentioned that they were setting up for the XB1. Did they not comply with the NSA requests? If so, how much registration are you adding by watching via their box? Even if the NSA does not care, all that data, all that information, so how secure is your privacy? Will these machines be an ‘opt in’ device, where you must give permission before anything starts, or an ‘opt out’ where they collect until you say no.

Questions that have been an issue before and Microsoft have stated that you can set the privacy you are comfortable with. Yet, we do and should wonder about security breaches that could impede your privacy. If windows requires almost daily updates, then what about the XB1? A system this large in architecture will have flaws; this is unlikely a big deal as any system this complex has them. Sony will likely have them too. If we must register every new game, then certain data will be there, so how secure is that? This is however not about privacy (at present). It is more about the cyber criminals. How long until a security breach gets game lists wiped or scrambled. Then what? Wait days or even weeks for things to get fixed? Remember the issue Sony had with credit card details? What happens when your game list is the target?

Microsoft stated in the wall street journal on the 11th June: “that the device would only be available in select Asian markets in 2014. They are pegged as high-growth markets for the region’s booming gaming industry“. Really? But it is not a gaming console, but a home entertainment system according to Microsoft. So, these emerging markets are better off with a PlayStation 4.

This has every notion that at Microsoft the left hand has no clue what the right hand is doing. That is the conclusion I get when I see these ‘conflicting’ messages from Microsoft. No matter what it is labelled as, it leaves us with a load of questions. The important one is ‘What on earth does Microsoft think it is doing?’

1. There are questions on the hardware

a. Ridiculous small internal drive considering the market it is supposed to be supporting.
b. Mandatory daily login. Consider that even in Australia hundreds of thousands (even in the capital cities) do not have quality broadband. (Source: Sydney Morning Herald, March 7th 2013).
c. possible additional charges for pre-owned games.

With the last one I hope that the governments keep in mind that Tax laws must be altered on a global scale as this fee should be corporate taxable at the location of the consumer, not in the non-taxable location where their servers reside. (personally the excuse that this is an issue for the publisher of the game just does not hold water with me).

2. Possible issues with software

a. Censoring. Interesting here is that an example became visible just last week on the Xbox 360. An arcade game called ‘State of Decay’ for the Xbox 360. Apparently it missed some review board, even after so long of hassles to get an 18+ rating in Australia. The result was that this game which is a sort of ‘walking dead’ kind of survival game cannot be purchased in Australia at present. This might be a minor title and many might not care. Will we get this with major releases on the XBox one because one of the following was missed: Review, Server registration, release lists, database part number check, release codes per nation and time zones?

Those issues could lead to the point that the $120 you spend on a new game, will have to wait until after the weekend, as someone ‘forgot’ to do one of the aforementioned things. That is a daily risk in the Gaming industry, even more in gaming products then other software forms. So, why should we have to accept these risks?

We can speculate for all we care, but if this is all about saving costs, then how long until buying an XB1 game is nothing more than buying a credit card with a license number at EB Games (or some other game store)? Then we end up having to download 5 – 50 Gb depending on the game, which means broadband costs could go up between $30 – $50 a month. That is an additional $350+ a year. Will that happen? Many do not know at present, but the level of registration Microsoft is forcing on us has a definite reason, and I do not believe it is about piracy. My speculation was countered by Microsoft at E3 where they did mention that they will continue with discs. For how long is the question from my side. You see, the simplicity is that all these efforts would not be an issue they started with, unless there was a long term plan. Several futurists are all about the cloud. The cloud provides, the cloud refines, the cloud defines. No product to sell, no tax-ability for many and games are no longer a product you buy, but a license you rent until the conditions change. It is a business future; it should never be an entertainment future.

Is this just my view? Well, not sure how most felt about the XB1 before. I, like many other gamers enjoy my 360 a lot. I was already in the know about some facts, so I remained cautious during the E3. Yet, soon after, as we saw confirmation, many gamers moved loudly swearing on the internet away from the XB1. I feel the same way. For now, if only one system will be my choice, then the PS4 will definitely be on my Christmas list and I am not alone with that sentiment. Currently

What is important is to know is that this field could still change. I am still hoping that Microsoft might get a clue about the market they are about to lose for one.

However, should nothing change then it will be my prediction that 2014 might be an amazing good year for Sony.

On June 19th, Microsoft made public the following anouncement. In light of what I wrote, it would be utterly incorrect not to inform you!

An internet connection will not be required to play offline Xbox One games – After a one-time system set-up with a new Xbox One, you can play any disc based game without ever connecting on-line again. There is no 24 hour connection requirement and you can take your Xbox One anywhere you want and play your games, just like on Xbox 360. (source: http://news.xbox.com/2013/06/update)

There is the one question whether that one time set-up requires you to be on-line, but that seems to be minor compared to the huge step that Microsoft made towards its current extremely upset customer base.

 

 

An internet connection will not be required to play offline Xbox One games – After a one-time system set-up with a new Xbox One, you can play any disc based game without ever connecting online again. There is no 24 hour connection requirement and you can take your Xbox One anywhere you want and play your games, just like on Xbox 360.

1 Comment

Filed under Gaming, IT

Tagged as , , , , , , , , , , ,

June 11, 2013 · 15:44

The Hunchback of the NSA

We have been hearing information in this regard for some time now. I added my thoughts in my last blog, and as this is such a growing story, let me see if I can add some details to this by looking at a few issues from another side. (Source: www.NOS.nl , www.Guardian.co.uk , et al).

Edward Snowden, His view is that it is up to the people to decide what is to be done. Is it?

2003: Edward joins the Army to deploy to Iraq. He suffers injuries during (basic) training and cannot continue the training.

200?: Edward has been selected into the sanctum and becomes an IT specialist with the CIA, placed in Geneva. Well, that is a nice handle up from basic training isn’t it. Some people dream of opportunities like that all their life.

He gets a dose of disillusionment. (Not my words, just quoting here). The CIA methodology does not sit well with him. As a data analyst with a few decades of experience, including some not to mention data depositories, I can tell him now, that there is method to their madness. I know where he is at this point, because when it is all about data cleaning, integrity checks and verification, whatever you do feels like carrying a bucket of water towards the ocean, but hey, that is what it is. He then decides to quit. That is fair enough! Not all are meant for that lifestyle (including unappreciative bosses that we see by the container load in the commercial world), and as such we should recognise that some of these jobs have a decidedly larger chance of burning out.

2009: He joins the NSA. Really? After he left the CIA? That is an interesting step. Especially knowing that one worries you, the other would not?

Well Edward, this is what you signed up for! But fair enough, you wanted to give it a go. He then becomes NSA’s own Arnold Benedict. Oh joy! (I say in a slightly sarcastic voice) and he ends up feeding the information to the PRESS. I will add that this is slightly better than dumping all this on Wiki-leaks. I will also applaud him for going to the Guardian as I personally see these people as slightly more devoted to Ethics then anything Rupert Murdoch has at present in my humble opinion. Still, Arnold, oops, I meant Edward goes out into the limelight. Consider that his job was to make sure that the American people remained safe. Did he? Many people including terrorists knew this was likely to happen. Now they have confirmation and they might employ new methods, making it harder for the NSA to find them. So who did Edward Snowden actually service? From my point of view it was not the American people. Oh, and Hong Kong of all places? It seems to me that he preferred to be bankable to several potential donators. (But that is just my view).

The NSA has an uncomfortable job that must be done. The terrorist (or perhaps better stated the extremist) threat is real, and as such organisations like NSA, GCHQ and DSD need to look at information as it flows to keep its citizens safe. There is an ugly looking sterile approach to information. It has no emotion; it is simple collection of data. Yes, if anyone gets the wrong phone call we could be checked. Yet, the data is up to a point so complete that these organisations can easily see whether this is a fluke, or if there is more. Is that not the best solution? Most people have this illusion that we have some kind of privacy. The reality is that our information had been collected and data mined by large corporations well over a decade before governments started to collect data.

Do you think that I am kidding?

Take a day in your life. You fill up the tank at a gas station. You use your tank pass to get the 3% extra discount. You pay with either ‘their’ card, or your card. Nowadays it is rare that people pay cash. You go to work. Lunch means that you get lunch at some place. You get a snack and you get 1-2 extra items. Anything at these points that have a pass, or card is in 70% of the cases collected data. Now you go home, get dinner, use your customer loyalty card and you go home. Whenever you did not use cash (and in some cases even if you did) your details were recorded. EVERY day of your life! Whenever you use your mobile, your mobile carrier knows roughly where you are (with some smart-phones they know exactly where you are). All that data has been collected in one way or another.

Yes, even beyond what Orwell contemplated, you are a data collection point, you are marketable!

This is the ugly reality that has been happening since even before 2001. The big problem for you is that many of these companies need to survive, they need revenue, so to survive and you are for sale. Whatever you did is for sale. No matter the amount of cleaning you think they do. It takes but one linkable fact to your raw data details to know exactly who you are, where you are and where you are likely to go. People like the NSA only want to know whether you are a danger to the nation and the people around you. Are you? The others want to make money off you? Only you know how ‘dangerous’ you are, the others want you to spend cash where they like it. It is a never-ending story of greed. So who do you really need to worry about?

So when we see the news on how politicians are all about worries, all about what was done, then ask yourself, what questions have they been asking, investigating and contemplating when it came to the data handed by all to commercial facilities.

Getting back to Edward, whatever his views are. If he was TRULY for the people, and TRULY doing something to make the world better, then he would have done something about the real issues and all those e-mails from bankers and so on. That did not happen, did it? Didn’t Julian Assange ‘vanish’ to Ecuador before he could make good on that promise? So when people are driven by who hold the usage of their credit card, what do we call them then? As for bankable matters, seems that his move to Hong Kong could be all about bankability, but who is banking who?

Leave a comment

Filed under IT, Media, Military, Politics

Tagged as , , , , , , , , , , , , , , , ,

June 8, 2013 · 14:01

Privacy and (fake) fears

It has been all over the news. The US government has access to your email and your details. It was quite the show to read this all yesterday and the issues this morning was set in a nothing less than A-level theatre play. A play that would make Robert Ludlum envious I might add.

The issue is that the US Government (NSA in this case) is reading your e-mails. They have been doing that for some time. Basically, it was the Patriot act that opened the (back) doors for them to get access to all this information. As they were dealing with data on a lower level in those days, their task was simple. Find Terrorists! Find those who attack America and deal with them. So readers, here is your fake fear! This is one moment where I agree with President Obama 100%. You cannot have 100% security and 100% privacy. Anyone claiming different is lying to you.

The NSA is not interested in you soliciting erotic acts from a recipient on the other side of the e-mail track. They are not interested in the deals you make offering a quick buck! So those in fear (roughly 99.8932353%) you have nothing to fear but fear itself. The part you are not afraid of is the part that SHOULD scare you. You see all that data that you ‘surrender’ to Facebook, Google, MySpace, and Friendster and so on. All THAT data you gave can be crunched, marketed and sold to companies, corporations and all who would buy them. THAT is an interesting part. That is the fear people need to have when they looked at the dangers that Dutch Equens represent (as reported in the earlier blog: ‘You might soon be sold by the banks!‘).

It is not just that part, it is the possibility that data miners offer as they combine data files in one coherent file that could be a personal ‘danger’ to you.

The NSA issues are not that. They need these abilities to fight the existing and growing threat called ‘the lone wolf terrorist’. These people are guided by sources like ‘Inspire’ magazine, which is created by AQAP (al-Qaeda in the Arabian Peninsula). It is however not that simple. The real lone wolves get their ‘guidance’ remotely from sources most do not know and all that under the eyes of the Intelligence Community. To have a grip on stopping these people, monitoring the internet is essential to keeping us the common people safe. If you think that reading mails was enough, then you are wrong. The further going plans by some to monitor the internet is going to be an essential part. Do not think that this is a fun exercise for those involved. It is pricey, it drains resources and it is never ending. As people move to the cloud the need to monitor upcoming dangers will only increase.

Most readers will have heard of the soldier killed in Woolwich UK. Home Secretary Theresa May was quoted when the mention came that this attack was not from a ‘Lone Wolf’ terrorist. I am not opposing this thought. Yet, it cannot be denied that magazines like Inspire might be central to these events. As such it is no wonder that GCHQ wants to peek over the shoulders of the NSA to see if dangers are hitting their small island (I meant the UK, for those who wonder).

There were additional issues that are growing on several grounds, which give weight to the need of monitoring and in all of these cases people like you and me are not an issue.

For most of you feeling fear of this, your fear is unwarranted. Your fear should be how Microsoft and Sony are very interested on squeezing your details out of you as they are preparing and implementing their Next Gen consoles. That will affect you a lot sooner than the security services ever will. (Blog: ‘Government ministers, be warned!‘)

It looks almost sanctimonious that people are so shouting at these government actions and after that spread their visions with pictures and reveal all they can (and sometimes with way too much info) using Shutterfly/Instagram and Facebook. When their identities are stolen they will whine that it is ALL the fault of the government on how their identity was not safe.

Seems almost laughable doesn’t it.

When we sit on the fence we do see that there is a responsibility to hold parties to account for what they do. In case of the NSA this is Judge Roger Vinson. So, yes, someone does take a look at what is done. When did you last hear a loud scream on what Facebook is doing with your details? How about never? Only when Facebook had certain plans involving Instagram did the inner demon of personal greed scream out stating that the pictures were not to be open for business. Again we see a show of double standards. Judge Roger Vinson, born in the state where the delicious Forest Reserve Bourbon is from (Kentucky). He is the Federal Judge for the state famous for Pina Colada and cool Mojito’s (Florida). He approved the data request that the NSA made. So, yes there is oversight on this. It is however not needed for foreign requests. Is that bad? We give it freely to Facebook, so why are they stopped from sharing that with the government. Are you having that drink yet?

The NSA, GCHQ, DSD, CSE and a few others need these data streams. They would like to prevent people who are eager to get other people blown up. For you and me to stand on ‘principle’ on one side and then we give away our identity to be marketed and spammed to commercial content is just way too weird.

The world is now visibly changing. It is in my mind a little frightful as we are soon to become part of something different. As the finance markets were not contained, and soon no longer can be contained ever, we see a move away from nations and nationalities. We are about to be reduced to a metadata tag. With an added weighting that is soon to be set to ‘useful’ or ‘waste’. This was not instigated by governments and not even by the intelligence community. It was instigated by corporations behind Social media; and as we openly surrendered our details we are now placed in boxes where we can be approached. When we have moved through all the boxes and we are no longer an asset in any box we will be given the ‘waste’ tag. Then what?

These are my words, but funnily enough I was not the first one to mention this. In the Netherlands there was a New-Age entrepreneur called Luc Sala. Even from the late 80’s he evangelized the dangers of the groups “have” and “have not” and how we were allowing ourselves to be placed in these boxes. I wonder if he ever realised that not only was he correct, but that it could even fade national borders? Consider what you heard over the last months, what we will see in the next 13 months. Prime Minister David Cameron was strong about keeping the UK identity safe, to protect it. He was not willing to step out of the EU for this. That step is now being sought after by UKIP and their leader Nigel Farage.

How are these related? This is a valid question that is forming in your mind. And I have been fighting with these thoughts and especially evidence around this. Without evidence all this is nothing more than a bad level of Conspiracy Theory. You see, all these messages we read in the last few days and the next week are in my mind a smokescreen to some level. We are all so shouting about privacy. Yet, who was up in arms when MySpace started to sell their data in 2010. (Source: http://www.pcworld.com/article/191716/myspace_selling_user_data.html).

Did you stop to think about your data on Facebook? Did you think ‘whatever’? So what other ‘evidence’ is there? In that case I point to several blogs I wrote, but more important you should look at more reputable sources like the Guardian and the Wall Street Times, where we faced stories in regards to the pay outs by all towards Greece, Cyprus and other nations to keep the economy ‘alive’. Whilst now we read how the IMF made errors. How a train line sucks up over 7 billion and is presently still not operational in the way it should be. This is a time and place where other nations are now giving aid as budgets are not met in various degrees by nearly all EU nations. So is it such a far stretch to see National borders fade as these issues are ‘resolved’ (read: ‘put on hold’) by group driven options. All this happens whilst we hear ‘voices’ that seem less and less aware of consequences or claim ignorance and error afterwards.

For this train of thought we need to see three parts

In the first part there is last year when this was quoted “The slight uptick is largely due to Europe, which is expected to return to very slow growth of 0.3 percent after the -0.2 percent contraction in 2012” (Source: http://www.conference-board.org/data/globaloutlook.cfm). Yet the guardian in two articles where the 2012 version stated in: http://www.guardian.co.uk/world/2012/nov/07/eurozone-growth-next-year-ec the following “with the 17-nation Eurozone eking out expansion of just 0.1% in 2013”. However 6 months later we read in: http://www.guardian.co.uk/business/2013/jun/06/ecb-eurozone-recession-deepen, where it states “European Central Bank says the Eurozone economy will shrink by 0.6% in 2013 as it considers unconventional policies to kick-start growth”. Numbers change and get adjusted, but the game can only be one of profit by those who have the right numbers (read the better data source). This game is played and replayed, again and again. This has bearing on all the privacy issue in the form of the collected data these predictors require. If the power of voicing the future is based upon data then your privacy is a thorn in the eyes of commerce as they do react to data, but whose data and created how? So as companies are making less, as economic values go down, other paths to revenue must be found and this does have bearing on your privacy, as you are data. This means you are commercial currency, not government currency as such.

This is the other side of data. Many corporations decided to ‘store’ their backup data in some High-Tech solution off-site facility, not unlike the hosting solution Peer1. Peer1 is a Canadian corporation with hosting locations in for example San Antonio (when they acquired ServerBeach). That is corporate data and as such there is an issue in this place. There had been soft voices of concern in those early days on who gets to access these data servers. American linked companies implementing off-site storage options in America from all over their European locations. Was local management realising that they gave their customer base and (financial) details to US insight?

There is NO; I say again NO evidence that these data files were ever ‘violated’ for commercial gain. If we consider the dangers of greed and in the light of what we read earlier, can we be certain that this did not happen, or even whether this is not likely to happen in the near future?

It had been clear that parties like the NSA had access. There is however a side we do need to take proper heed of. If they have access, then who else has access? From corporate documents from these hosts, corporations would have likely read how impossible access was, and how they never give out access. If that part was shown to be ‘violated’, then what other dangers lurk that these companies did not expect? (In this concept violated does not mean a legal violation as the data storage company would have been adhering to their government rules, yet the fact that corporations might not know this is a question for many and as such legal questions should be asked).

So think again, as social media is in their right to sell the data they have in some shape and that it is the price you paid for all these ‘free’ abilities that these places give you. Most do not worry, but then worry about information the government has/looks in to.

For private individuals all this is simply a fake fear.

Leave a comment

Filed under Finance, IT, Law, Media, Politics

Tagged as , , , , , , , , , , , , , , , , , , , , , , , , ,