Category Archives: IT

October 22, 2013 · 22:28

Patrons of Al-Qaeda

Many people have some form of religion, which is fine. To have a personal believe in something that is bigger than yourself or bigger then that what you see is not a bad thing. Many Christians have their father, their son and their holy ghost. Some go the other way and give credence to Satan, the anti-Christ and the false prophet. I cannot vouch for any of that. I agree that there is more than this in the universe, but what?

No matter how that part falls, it is likely that Al-Qaeda believes in their personal ‘information’ trinity.

They would be Edward Snowden, Bradley Manning and Julian Assange. These three people have done more to support Al-Qaeda then Osama Bin Laden ever could.

Assange, who is still hiding in an embassy, is the lowest transgressor of the three. First of all, as an Australian he did not really break any laws (although some debate should be had over hindering the actions of an ally under war time conditions). The public view is that on one side he should be nailed to a cross and on the other side he should be heralded. Information is often a lot more complex than many consider. If you want an example, you only need to look at this week’s situation where Assad is now blocking peace talks. Should there be any surprise?

I still am not completely convinced he was directly involved with the Sarin attacks; the issue here is that too much intelligence is questionable. If the USA had shown ALL OF IT publicly, the doubt might not have been there. Yet, the reality is whether they actually had hard evidence on who did it. Let us not forget that the evidence collected in the investigation was all about whether it had happened, not who did it. And guess what, Al-Qaeda was an element in Syria too, so what exactly did happen? Watching Secretary of State John Kerry go on a plane with his briefcase, shown on the news like he is some kind of rock star is not helping anyone either. It seemed as empty to me as a PowerPoint on some concept that no one wants to spend money on.

It shows two possible sides, either they have actual evidence that needs to remain a secret (which no one seemed to be accepting), or they actually didn’t have any and we were watching some version of the Punch and Judy show!

The other side is one that Assange was not into, the acts of terrorism by Al-Qaeda and the Taliban were not shown, we saw through WikiLeaks just one side of it and it changed the overall balance.

Then WikiLeaks released thousands of diplomatic cables, which I consider to be an act of utter stupidity, the information was one-sided, so the US opposition (all of them) get several free punches into play and as such, US recovery is still being hindered. This is the ‘bad’ side of Julian Assange. Their one sided act destabilised many events. Yes, there is a case to be made, but by not exposing the other side, we get a one-sided situation. In the end, the damage is done and even as there might not be any criminal activity by Julian Assange, we should ask questions.

In case the reader thinks that ‘actions’ against Julian Assange should be made, then consider that many in the financial industry did nothing ‘criminals’ either, even though thousands became homeless because of their ‘non-criminal’ actions.

By the way, remember the quote by CNBC (and many others), somewhere in 2010: “WikiLeaks honcho Julian Assange told Andy Greenberg at Forbes that he was in possession of a trove of documents that ‘could take down a bank or two.’ The documents wouldn’t necessarily show illegality but they would reveal an ‘ecosystem of corruption’ at one of the biggest banks in the United States. WikiLeaks would release it ‘early next year.’”

They never came! So was this about intelligence, or about positioning banks in an even stronger place? Is it not interesting that Al-Qaeda’s patron number three and number one patron are all about neutering governments, whilst the banks stay out of play? Is it such a far fetching thought that these two idealists get played by those who believe greed is all?

In the middle we see Bradley Manning. This is not some ‘foreigner’; this was a member of the US military. In my view, he is a traitor plain and simple. A private, without any in depth education thought he had it all figured out, decides on US military policy. Which is interesting as many military members above the rank of Colonel are still trying to figure out what the best course of action is, even those with Ivy League degrees. The only positive thing from all this is that the military needs to seriously start to address its mental health issues, but beyond that small sparkle of recognition, this person was more than a small danger.

That part is not addressed even as the news still discusses the winner of this unholy threesome. Three days ago USA today published information on the fact that anti-leak software had still not been installed. I think it is even worse than many think it is. Some of these applications have (as any good application would) powerful log files. Even when we look at non-military solutions we see the following:

“The client’s log file is located at <user_directory>/Palantir/<version>/logs/client.log”

We can see at Palantir’s wiki what it logs, and depending on the settings it can give a lot (at https://wiki.palantir.com/pgkb/does-the-palantir-product-do-any-logging.html)

By the way, one needed only to change three settings to really log a lot:

# log4j.logger.com.palantir.services=error # package level
# log4j.logger.com.palantir.serveres.Nexus=warn # class level
# log4j.logger.MyLabeledLogger=info # specific logger

Removing ‘# ‘ on each line was all it would take.

This one warning gives a final view “Note that we do NOT recommend enabling logging below the warn level for production scenarios.” which means that all logging is possible mapping out the active military network in real time as the user muddles along.

This is not about Palantir, or even anti-Palantir. It is a software solution that part of the Intelligence community is currently using. IBM Modeler and SAS Miner are both data mining tools with similar abilities (and there are more). They all have these options as it is needed to make their products go smoothly. So when Bradley Manning gave it all away, he really gave it all away! The consequence might have (or could be resulting) in deep targeted attacks against a military server system. The question becomes how good is the anti-leak software? As many logging is set at higher levels (read administrator), many of them would be able to log events unhindered by many prying eyes (it is not realistic to monitor all logs on even 1 server). Even if it is all covered, who else has access to just read these log files? It is not uncommon to negate log files, as their users are usually vetted for use of the application. LOG files can however show more than many bargain for.

Unless the server architecture has been re-arranged, there is plenty of worry whether these servers are safe at this time, because log files are inherently their and needed, they are not linked to a password change and often, they do not get reconfigured away from their standard configuration as the case has been with plenty of application that it would hinder smooth operations.

Last on the list of the Patron Threesome is Edward Snowden. I have mentioned him often enough, so I will not go through it all again. He is in my view a traitor and not some ‘holier than thou’ protector. He is not some idealist, too much pointed to him making a getaway with the eye on some quick bucks (and many of them), I might be wrong, but that is how I see him. As he showed us how ‘naughty’ the NSA was, did he show us how unscrupulous Microsoft seems to be?

That view can be seen through an article in Techbeat just 4 days ago. The first quote is “Microsoft is developing a new technology to replace cookies. This work is similar to projects being undertaken by Amazon, Apple, Facebook and Google. Tracking cookies have come under scrutiny recently from regulators by many concerned about privacy; certain types of cookies (Third party tracking cookies) are now easily blocked through built-in functions and extensions/add-ons within main web browsers.”

The second one from the same article is “This technology should also include Microsoft services including their search engine Bing. Tracking in mobile devices remains a key point. The big advantage of Microsoft’s emerging technology is that it could track a user across a platform.”

So basically, this reads like: ‘we the consumer used to have a little privacy, but soon, thanks to Microsoft, that privacy might be gone forever, allowing for non-stop online harassment wherever we are‘ So, That Snowden fellow never gave us anything on that, did he? Even though the NSA should have been aware of such plans long before Techbeat had a clue. Does the reader still think he is such an idealist?

Yet, on the other side, he has shown one important weakness. The US intelligence branch is on that same low level as the organisation that in the 50’s used to be laughingly referred to as ‘British Intelligence’. The question is not just how weak is the NSA seems to be; it links to questions regarding the weakness that GCHQ and its current Commonwealth peers might have. There are in addition issues with the personal digital safety of people on a global scale. Not because the NSA is scanning to identify terrorist networks, but if one person (Snowden) could get away, is there anyone else who just wanted money and gave their data download to cyber criminals? There is absolute 0% guarantee that this did not happen, so in how much danger are our details?

So, why this blog today? Many do this at the start, but in certain light this had to be done at the very end. It is not just about their acts, but also about the acts you and I undertake. We willingly give out our details to Facebook (including a beheading, but excluding exposed breasts), LinkedIn and Google+, yet many scream about ‘some government‘ seeing what we are doing and who we are doing it with (or without).

The twisted world we allowed to be created is likely to throw us at least two more curve balls before Christmas. Enjoy!

 

 

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October 15, 2013 · 19:10

In Media, we distrust!

Is it not a lovely day when you wake up, you go downstairs and if it is warm enough, likely in nothing more than a simple bathrobe you sit down. At this point, whether it is inside, or outside, you get the first start of the day with coffee and the newspaper. For most people, that part had been for a long time a slice of heaven.

We would go through the news whilst sipping tea or coffee (in my case the latter). What if I told you that these times are now forever a thing of the past?

My reasoning? For this I will go over each case in three parts. First the point I make, then the reasoning for that point and lastly the motive I personally think is behind that. I would like to add sources, but at times there are little to none and it is all based on common sense.

First there is no need to rehash the entire Leveson history. That reports was made and filed and suddenly the press was all uppity uppity on ‘the freedom of speech’ and how their rights are now no more.

Let us take a look at this part.

1. How often does the press report on privacy violations by large companies like Microsoft?

Answer: almost never. I found one article by the guardian, and a few by what we would normally all less reliable sources. (at http://www.theguardian.com/world/2013/sep/30/microsoft-privacy-chief-nsa)

Motive: The publications rely on big business (advertisements). It relies less on governments as their form of income and in addition, government is always seeking visibility, big business brings in money. In this situation I personally think that the press seems to be willing to ‘ignore‘ or whisper very softly certain events.

How about Microsoft HealthVault?

They state: “Privacy, It’s your HealthVault account. You decide who can see, use, add, and share info, and which health apps have access to it. HealthVault won’t provide your health information to any other app or service without your permission.”

Venturebeat had the following interesting quotes “For instance, Microsoft reserves the right to store your medical data offshore, in countries that may not have the same privacy protections as the U.S.”

“HealthVault appears to open the door to a potentially unlimited line of people, entities or programs that can obtain permission to read and alter your health information, since it’s possible to delegate the ability to grant those permissions to others.” If did find a few mentions by CBS and ZDNET, yet the papers (the big ones) did not show up in any search. Even though this issue is not that recent, it is still interesting that the big ones aren’t anywhere near this place.

If we consider that this means that if an insurer gets access to this, then the smallest visit to the hospital could result in an increase to your premium. This is all linked to the Health Insurance Portability and Accountability Act 1996. There we find that the HIPAA Privacy Rule regulates the disclosure of Protected Health Information held by what we would call “covered entities” (employer sponsored health plans, health insurers, and medical service providers that engage in certain health transactions.) By regulation, the Department of Health and Human Services extended the HIPAA privacy rule to independent contractors of covered entities who fit within the definition of “business partners”.

So, if these contractors are outside of the national borders, your health data goes into several other directions too.

Consider that we volunteer this and other personal data to Microsoft (your Skype, your software, your Microsoft devices and your browser). How long until you represent a Z-Value? Not before too long, you are diminished to several Z-Values, and as your value depletes to below the norm, what options will remain for you?

Yet, the press seems to banter again and again on NSA and GCHQ. The question becomes, whether the press is nothing more than a simple tool to make us look the wrong way, whilst big business has a free go at us and our personal details.

I do not claim to know what the actual truth is here, but I do know that the press has not been focusing on the wider truth and reality too much lately. That is something that becomes slightly more visible when we read Claire Fox in her smug article (at http://www.independent.co.uk/voices/comment/leveson-has-done-his-damnedest-to-encourage-press-regulation-despite-his-protestations-8874676.html)

When you hear the actual response by his Lordship in regards to WHY he felt it was inappropriate to answer, Claire just trivialises it in the air of “that he would not play ball“. Let us not forget that it is her right to see things in the way she did, I will not attack that, but this situation left me with question marks on how far ‘misrepresentation‘ goes at present.

So if big business is protected through non-visibility, then why don’t we just get rid of all journalists and rely on bloggers? The digital world is ready for it all, journalists no longer seem to be truly ‘story‘ driven, when the bulk hang on the usual GCHQ drab anyone can get from Reuters and the bulk of the big business transgressions remain on blogs, I wonder where the journalistic pride and ethics remained as they claim their part in their need for ‘freedom‘.

2. How will many protect their children and finances if visibility remains low on issues that have an impact? Many PC’s and tablets get linked to games that are ‘proclaimed’ to be free. Yet, when you want to move forward, you can pay for additional options.

The BBC covered this on September 25th (at http://www.bbc.co.uk/news/technology-24272010). The Guardian seemed to have covered the same story and that is pretty much it. So why is there not a lot more visibility?

I had a look at a program called ‘Dragon Story‘. It looks nice, it is a little non-adult, but it has a few original sides. You can breed two dragons together and they leave an egg. You can hatch that egg and get a new different dragon. You can buy many of them, or if you take the time breed your collection. This is all pretty original. The dragons in their habitats collect money and that money can be used to grow your area. Yet, the part not shown is that some dragons are rare, some habitats (larger ones) are expensive. Smaller habitats can be bought with coins, but the larger ones must be bought with gold. That costs actual money. A child can without realising it spend $20 per habitat, some dragons; the really rare ones cost $50. So in 30 seconds a child can spend more money than a full version of Grand Theft Auto costs. It is clear that actions can be taken to prevent some damage, but the visibility is not there. Why?

In reflection upon ‘Dragon Story’, an addictive game named ‘Blockheads’ (a 2-d version of Minecraft) can also be downloaded for free, and you can buy an upgrade so that all actions go twice as fast. The price, $5! Now an additional option can be bought for $3, so that the player can play in higher resolution, a total of $8 for something that need not be bought, the choice is up to the player. THAT is what I call an excellent approach!

So where is the press here?

It cannot be for the lack of ‘public’ interest, as the tablet market in the UK alone is soaring towards 190 million owners this year. That is more than the total global owner base of the PlayStation 2 used to be (which was 150 million). So, one could say that tablet issues should be at the top of every newspaper. The Google search seemed to contradict this (I had to start somewhere).

So when we look at these heated arguments on the freedom of the press, we should be asking ourselves what they are complaining about. Freedom is nice, but when they relate it to the limits of their cubicle we get to miss a lot of information, the press and especially their editors should realise that.

In my view, to the extent I had read the Leveson report, I saw it not as an attack on the freedom of the press, but on the ‘enforcement’ of ethics and accountability. Those two are elements in any form of Journalism. For I am never against the freedom of the press, I do think that some acts require accountability. The hollow phrase ‘the people have a right to know’ lost its value when some used it to tabloid away all levels of privacy. Crashing a funeral less than two weeks ago by the Daily Mail is an excellent example of that. I do wonder whether all this is just about the journalists, or was the Leveson escalation due to a failing by the editors to keep a proper pulse of the journo’s they are supposed to mentor. To that I have no honest answer; there are too many murky facts in the open.

The PRESS fallout has been a long one and we are not there yet!

 

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September 22, 2013 · 19:04

NSA linked to corporate dangers?

The Netherlands are facing a new issue, one that they had not bargained for. It is my personal view that the matter at hand seems to be getting misrepresented, so I need to do something about it.

First let us take a look at the reported facts.

On Saturday 21st September the Dutch NOS reported on TV and on their website on how the Dutch are opening their doors to the NSA (at http://nos.nl/artikel/553680-nederland-opent-deur-voor-nsa.html) The issue is that on business grounds the Amsterdam Internet Exchange is considering opening an office in the US, which would under the FISA all their servers open to investigation by the NSA. In that scenario all of the Dutch internet traffic can at that point be monitored by the NSA.

The first question that comes to mind is what the exact benefit is to open an American office. I wonder why that step is so essential. That reason might be very valid, I just do not know.

The danger is not ‘privacy‘ as such. So many people keep on blabbing on how their privacy is so much in danger. I think that remains to be grossly exaggerated. The additional issue raised by the NOS on their Saturday broadcast (which was not on their website) is a different matter. In there the mention was made by Nico van Eijk from the University of Amsterdam, where British executives from an online gambling site, something that is perfectly legal in England, is not legal in the US and when these executives were in the US on business for other ventures, they got themselves arrested. This info can be found at http://www.cato.org/blog/uk-gambling-ceo-arrested-us-airport. The important quote here is “the U.S. has exploited those treaties to effectively kidnap British citizens who broke no British laws, and extradite them to the U.S. for trial on charges of violating U.S. law“. There is of course another legal side to this. Did David Carruthers actually enable these transgressions of law? Connected to this is the Mark Emery case, which involved a Canadian ‘evangelist’ for medical Marijuana. Did either enable US business?

A quote from the UK’s Daily Mail gave us “Investment bankers Goldman Sachs says that the clampdown by the American authorities could mean ‘that the US could cease to be a viable market for online gaming companies.’ That would be tantamount to destroying the earnings of the main firms since 70% of them originate from the United States.”

The two sides here are that in the first degree these companies do rely on their American market. Knowing that the events were illegal, going to the place looking out for you was not really that bright was it? The second was that the statement came from Goldman Sachs. Bringers of the popular gambling option ‘soon, because of our bad judgement, you no longer own a house‘. Seems a little warped doesn’t it?

We could of course come to the notion that the NSA executive is riddled with spineless paperbacks, not a hardcover amongst them! But the reality is not that clear. In actuality, the game they could end up playing is a lot less appealing for those outside of the US.

For that part we need to take a look at the NSA website (certain parts of it) and to start we need to look at a document that came from the Defense Technical Information Center in Fort Belvoir Virginia. This document called “2009 National Intelligence, A Consumer’s Guide“, where at page 52 it states “The Act specifies that OIA shall be responsible for the receipt, analysis, collation, and dissemination of foreign intelligence and foreign counter-intelligence information related to the operation and responsibilities of the Department of the Treasury.”

Now add the information on the mission statement from the treasury as displayed by the white house. “Support the Department of the Treasury’s mission to promote economic prosperity and the financial security of the United States” this is only part of that mission statement, but by itself it is just as valid. The two now give them additional possibilities through the NSA.

That part is seen on the actual website of the NSA and specifically a department called the ‘Information Assurance Business Affairs Office‘ (at http://www.nsa.gov/ia/business_research/ia_bao/index.shtml), here we see the following parts:

1. The IA Business Affairs Office (BAO) is the focal point for IA partnerships with industry. It also provides guidance to vendors and the NSA workforce in establishing IA business relationships and cultivates partnerships with commercial industry through demonstrations and technical exchanges.

2. The benefits of working with the BAO are (two of them):

  • Increased product marketability
  • Assistance in the development of next generation solutions

These are only part of the mission. They do a lot more. So in the upcoming age where the world will revolve on big data and parsing information, US businesses might get the option to get access to Exabyte sized data, marketable, distributable and sell-able. The intelligence side of the US was never the problem. The corporate side, for which I have tried on several occasions to warn others about (like ‘the Google’ and ‘the Facebook’) will get access to information and innovation on a global scale.

When we consider the utter inability by the US government to get their own spending under control (not just them mind you). As they are now closer and closer on the edge of bankruptcy (17 trillion in national debt will do that to anyone), their own treasury will only need to receive just one mandate ‘to grow and assure the continuation of the United States and its economy‘, which is already part of the treasuries mission statement. In the age where the current president is so polarised against his opposition, where he is adamant that spending is the only option, he will not hesitate to speak these words (can’t really blame him, can I?). It is decently likely that this would give specifically assigned parts of corporate America the option to market Petabytes of data. Outside of the US, the industrial age would then collapse in a way you cannot even imagine. They could globally sell lists on scales no one can compete with. Consider the future to have one provider in data; the ripple effect in the industry would be devastating. However bad you think you have it is nothing compared to what happens if the thought I am having is a reality. Consider the data files people created. The issue I was confronted with yesterday is that someone saw a nice design on a 3d printer and he wanted to use it, but it was not his design. The help file contained the info I expected it to have. All files from that program were to be considered shareware/freeware and could be used and distributed freely. The software maker had done this to avoid liabilities. It made perfect sense. He made a program he wanted people to use, he did not charge anyone for it and to avoid people coming after him for being nice, he made it all freeware. But whoever designs in that program, those data files are freeware too. So anyone can use it. How many programs do you think are out there built on that principle? Now consider those artistic idea’s, traded freely and there is nothing you can do about it.

That was part of the fear I had and as almost EVERYONE gave away their rights on social media, who profits? It seems to me, not the creator!

But then those in social media opted for that, however those on corporate networks and business internet connections did not opt for such futures. The question is, how protected are they from misuse of their data?

So how long until it is no longer about finding terrorists?

 

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September 18, 2013 · 21:13

Bankrupt or failed? It’s all the same!

This topic applies to two events that are hitting two groups. The first one is about one of the final nails that are getting hammered into the coffin that is laughingly called the US economy.

Yet, what is actually in play? On one hand there are the mentions that the US economy is on the rise, so why is the debt limit such a strong issue?

The second issue is one that is playing in the UK, but about that later.

For these issues we need to consider a few chess pieces, that had been ignored in the past and there is only so much you can do before those ‘forgotten’ pieces rear their ugly head. Yes, I agree that there are signs that the US economy is again slightly on the rise. More jobs are offered, people are getting back onto the horse of labouring enterprises. There is however the other side. The government seems to ignore the need to get their budget in order, they ignore that there is a consequence to non-stop borrowing. Excuse upon excuse, story upon story and where does this lead?

The issues got visibility after Sky News reported on a story that involved the interview with Treasury Secretary Jack Lew. Reuters quoted him stating “We cannot afford for Congress to gamble with the full faith and credit of the United States,” Lew told the Economic Club of Washington, a business forum. Yes, he is correct in that, yet the strong story to hunker down on excessive spending is not loudly voiced. That same situation is what the Dutch government is currently facing. The story there was that it will never be like is was ever again is the story in the Dutch case. The pre 2008 life style is gone and likely gone forever. It will take a small nation like the Netherlands 5-10 years to get their spending under control, but it will never be as good as it was before. Why mention the Netherlands? With 16 million people they are at 5% of the American population. Their debt is around 430 billion. This is less than 2% of the national debt the US has and they have now announced austerity measures to reduce their deficit. The measures will be a helping of bitter fruit to nearly all Dutch. The total US debt is said to be around 60 trillion dollars, which boils down to $9000 for every person on the planet.  Basically, the annual US Currency degradation is larger than the total debt of the Netherlands and the Dutch are looking at the next 10-15 years of financial hardship, and then only if the economy has picked up to the smallest extent by the end of 2015. If not, then those 15 years might not be enough. So the summary ‘the good times are gone forever’ seems amply put. More important, as the US debt devaluates quicker than the annual interest payments, is there any way out left for the US but bankruptcy?

The RABO bank director had made a comment that ‘all will have to tighten the belt’. Sounds nice, but let’s not forget that financial institutions playing fast and loose with other people’s money was cause to most of these issues. The second link is that he is not just mentioning the massive debt, yet a small mention on how the Dutch have such a good retirement treasury. It is another first attempt to get their fingers on the one place that was supposed to keep a population safe. (at http://nos.nl/audio/552545-directeur-rabobank-we-moeten-met-zn-allen-de-broekriem-aanhalen.html)

The US seems to ignore again and again that there is a limit to spending, so the lesson the Dutch are learning the hard way is one that American is currently not ready to face. They might say yes, there is a limit, but then state that they are nowhere near these limits. I disagree! I reckon that the point of no return was reached in 2011. The outstanding debts are now a matter of more than just multiple generations. The fact that we are given stories about returning economies are one thing, the part on how taxation must be paid (and is not) is silenced again and again. the rich move away their fortunes to the Bahamas or other places that will keep it ‘safe’, in addition corporate America is doing the very same thing by moving their ventures to places like Ireland, which allowed several corporations to pay less than 0.2% in taxation. How can the US survive when people without jobs cannot pay taxation and the super-rich move outside of the reach of the US treasury so they do not have to? These steps are socially undesirable and in my mind it is a form of treason. How can a company hide behind the US as a shield stating they have rights and then move away as they shun their own duties? These ignored elements are part of the problem that is likely to soon leave the US in a state of bankruptcy.

The US claims to be a nation of laws, which is fair enough. I think that they forgot that when greed calls the shots, the law becomes a shield for criminals, whilst becoming an anchor for those they are supposed to protect. It is a topsy-turvy world indeed.

So as we move towards the next 8 weeks of uncertainty, as the Democrats and Republicans are moved into a space that is more polarised then sunglasses, we will see that some will get a few coins from the jittery movement of the markets. Also take notice on how some of these people proclaim on how this is all so much unfair and how spending just a little more will save the people. No! It will not. It has not been a solution for almost 2 administrations. It is time to look for an actual solution, instead of prolonging an absolute failure.

So time to take a look at the UK now!

They have their own deficit, but more importantly, they do have a different set of problems. The NHS was at some point to have some kind of system that would record some forms of information. (Or so it would seem).

The NHS IT system is a failure. So much so, that it is the biggest failure in UK history. I reckon it is big enough to be the biggest failure in European history, but that seems too much like splitting hairs. The program had cost 10 billion pound, which makes it a 0.5% of the total British debt. That takes some doing to be such a failure.

Why are these two events connected?

Apart from the usual suspect that both involved politicians, it seems to me that both situations require a clear vision of what needs to be done. In both places they are lacking. It actually goes further than that, however for that part, let us take a look at the NHS laptop.

The Guardian is giving it some attention at (http://www.theguardian.com/society/2013/sep/18/nhs-records-system-10bn)

To do this, we will need to look at a few quotes that were made in this regard.

“MPs on the public accounts committee said final costs are expected to increase beyond the existing £9.8bn because new regional IT systems for the NHS, introduced to replace the National Programme for IT, are also being poorly managed and are riven with their own contractual wrangles.” This is one of the stronger quotes. We are looking at three distinct parts.

1. ‘Own contractual wrangles’ looks to me that the wrong people were involved in the contractual parts. Too much baggage or too little know-how, no matter how you twist this, when the contract is about ‘disputes‘ the people are not linked to a contract, but driven apart though paper (not unlike less successful marriages). This all makes for a nasty ‘separation’.

2. ‘new regional IT systems‘ and ‘being poorly managed‘ means that this is again a track of issues that are set to how good one’s PowerPoint presentation looks, not on how well an infrastructure can be managed. It is a fatal flaw in any IT project.

3. ‘Final costs are expected to increase beyond the existing £9.8bn‘ Like that is a surprise? This means that the costing’s were never properly done. Even in an age where the UK had a 3 year bad run with the economy, it seems to me that proper setting out a charter was never done. No charter, no limits and no results. It is again the same story we see too often when interested parties see the government not as a customer, but as a gravy train with no end in sight.

The IT is no different from any other business, when they see a governmental place where the gravy train just runs through it and they hope they are the station the train will stop. In my mind I see these places as a spot with too many managers and not enough workers. This is often the situation in many organisations. When it is in a commercial organisation it is a nuisance, and if they do not bring home the bacon, they are often let go at some point. With governmental organisations it is a different thing, more important, when it is done on regional area’s where they all want to be ‘in charge’ it adds up to nothing less than a death sentence to any structure that does not have commercial goals. It will collapse onto itself.

Here is the comparison with the US government. Like the NHS both are spending huge amounts they do not have to reflect upon. Not unlike the US their incomes are going down fast as tax havens take away the annual incomes the UK/US used to have. So in all, we are a looking at an engine that is supposed to run whilst we allowed the fuel tank to be external and no longer attached to the car. How stupid is that approach?

Richard Bacon, who had co-written a book on failing government projects, said that the NHS’s particular problems stem from the original contracts signed before 2002.  It comes from a book he wrote with Christopher Hope called Conundrum. I am not disputing his view; it does however show that 10 years later a situation is holding the UK back. Perhaps a better contract team is/was needed? This all reads like my first item I mentioned. Nice that someone from Norfolk can see the issue that the London bigwig’s can’t be bothered to identify on a good day.

The issue I see is that the contracts might have been OK or acceptable at that time, but government situations require a different scope, and signing something that is holding back the UK 10 years later is really a bad contract (from the NHS point of view). So people were hired who lacked that same insight. It is not just on what they were instructed to do, I am questioning whether the right people were ever asked to question the outstanding approach to the long term extent it was needed to be looked at.

Too many are trying the same approach to other scenario’s, which is fair enough, yet those who should be in charge are NOT thinking this through. The mind is lazy, when something works, use it again, I get that! In this case it was not a solution and neither is it when it comes down to spending again and again to shove forward an economy that requires $10 for a return of $0.10. It is bad business through and through.

The one quote from the Guardian article is the crux ‘The government was keen to distance itself from the problem.‘

That is just not an option. Moreover, if it wanted that, it should have never gone near this issue to begin with. If we look at the BBC in 2011 (http://www.bbc.co.uk/news/uk-15014288) the following quote comes forward “Health Secretary Andrew Lansley will say: “Labour’s IT programme let down the NHS and wasted taxpayers’ money by imposing a top-down IT system on the local NHS, which didn’t fit their needs. We will be moving to an innovative new system driven by local decision-making.”

Whilst in July 2010 the issue stated by the BBC (at http://www.bbc.co.uk/news/10557996) was: “Mr Lansley also announced he expected all NHS trusts, which run hospitals and mental health units, to get foundation status by 2013.” So what did get done? More important, it states nothing about abandoning this ‘new’ system at the moment of release.

It all gets a little more hairy when you consider the quote in that very same article ‘Professor Chris Ham, chief executive of the King’s Fund think-tank, said: “It is a very radical programme. We have never seen anything like this since the inception of the NHS in 1948.“‘

It seems to me that this was another PowerPoint approach by those who talk nice but have no idea where the keyboard is stored. Certain quality questions should be asked from those who can only think in election terms. These systems are supposed to outlast them all. This is an issue which has, not once been properly dealt with in either the US or the UK.

How much more tax money will be spent on trains that lead to a place called nowhere?

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September 16, 2013 · 04:31

The marks of trade

Even as we look into an abyss of unsettling economic prospects, we notice that many of the gadgets providing entities are still playing the high game for now. The fact of the matter is that even though many places are in recession, some places seem to be getting through and only a few are on the path of former comfort, all of the people are looking at some light point in their life, whether it is for them personally, or for the entire family. However, in the US there are the upcoming Thanksgiving Day and Christmas. A large portion of the world relies on Christmas day with a few places having an added feast of Saint Nicholas. Basically three moments the retail industry relies on these days to stop them from turning into Lemmings and run of the nearest cliff (could be an excellent game).

The following players (some of them) are:

  • Sony is going for the Playstation 4
  • Microsoft is going for the Xbox One
  • Nokia (a Microsoft company) is aiming at the Lumia 1020
  • Apple has a league of ‘new’ options, with all kinds of letters (and/or numbers).

So if these places have trademarks, then are they about protecting their recognisable design or expression. Yet, is that true, or is that what they proclaim they do?

What if their recognisable design becomes:

  • Playstation 4 – An average renewed system where they forgot about harddrive space?
  • XBox One – The place where your privacy truly went lost forever
  • Lumia 1020 – Another model, now with 41Mp camera, but where to store all those pics?
  • iPhone – more of the same and additional ways to run out of battery power before lunch.

So whist the brand (Apple, Microsoft, Nokia, Sony) have the one story, their products are getting different labels, and it is likely that the junior marketeers as stated ‘Junior’ seem to be not on par with HQ as it goes for the mission of the brand, and drop the ball all over as it comes to the product. When I see the trade shows, as I saw the stories and the way they try to hype the concept, I do wonder whether some of these ‘soldiers’ are on proper par with the concepts of trademark and long term damage that they seem to invoke.

So let us go over these ‘Trademarks’ in that order.

Playstation 4 – This is the one system I have decent levels of faith in. It’s initially weaknesses has been dealt with. The too small hard drive can now be upgraded. Mind you the 500 Gb should last a while, however, as 500Gb to 1 Tb is a mere $25 extra, so I wonder why 500Gb was chosen. If you spend an additional $100, you can upgrade immediately to 2Tb. I agree it is overkill, however upgrading once at start could prevent a 1-2 day loss down the line. I did it with my PS3 and never regretted it. ‘Sony, where storage was left at Kennard’s!’

XBox One – There have been loads of messages about online all the time, or even once a day. This has now been ‘removed’ as an issue as Microsoft no longer requires it. You see, it is so much better to get these people connected with a carrot then with a shotgun, so now the console comes with a free digital copy of FIFA 14. Which still needs to be downloaded! Whether this is only once, or the start to get people online in a sneakier way is yours to debate or conclude. Gamers for the most (the multi-player group) need to be online; the rest could be if the game is good. Many of the issues are about digital privacy fears. Some are realistic, some are speculated rumours, but a large portion is just absurd conspiracy theory. There was a rumour that deliveries were down, but this was denied by two sources. So in case you heard the 1 million less consoles on launch day, be sure to check your sources. I personally believe that the invasion of privacy was the biggest blast this trademark took. The additional issue of online once a day did not help, especially knowing how irritating broadband has been in plenty of places outside of the US. It would be nice to just dump this on Don Mattrick, yet I feel that this was not just his call and those above him should start taking a long hard look at the population of gamers. Calling this an ‘entertainment system’ instead of a ‘gaming console’ might seem nice and claiming that it will make you win the war is also nice, but the reality is that this multi-billion dollar market is all about gamers, not knowing that population will turn out to be ultimately fatal to the Microsoft XB-1 brand, no matter what else it can do.

Lumia 1020 – This is a new contraption. It has two sides. One, it is really fun to use (I tried it) and the camera abilities blew me away. Yet, the other side is that it is linked to Microsoft and they will have a few issues to deal with down the line (not just that weird OS). The device itself is no longer a Nokia device, or not in the traditional sense. Nokia was always the number one brand for me and it lost appeal as it was too slow moving into the smart phone world. They are coming back strong, but a 2 Gb ram when you have a 41Mp camera? Seems a little short sighted. So, they added a free 7 Gb SkyDrive option. Oh, wait? Is that not the place from Microsoft who gave their access to the NSA? So what about your privacy, not to mention the data usage price?

As you see, we are getting more and more towards the new Microsoft Trademark ‘Microsoft, because privacy is just an illusion!’ Is that fair? Not sure! You see, in the end I do not care whether the NSA gets access to my data. My worry is that overall, cyber criminals have more resources and abilities then we see at federal places. You know those small, massively underfunded places where they try to stop cybercrime (read FBI). The fact that the NSA gets access means that there is external access, which means that criminals get to have a go too. To that part I do object.

iPhone – the device that truly revolutionised smartphone and mobile usage is now going towards mobile phones in the same way Russia showed diversity for the S-300 (22 letters added over 30 years). Apple seems to forget to truly move their battery forward and in other fields of smartphones the iPhone is no longer regarded as the heralded winner. The device wants to be too much of everything and ends up coming up short in many of the fields they are in. So will the new Apple Trademark read ‘Apple – Master of none, drowning in some?’

There are plenty more devices out and about for the expensive festive season, yet it seems to me that some of the players entered that field by using spokespeople with a golf handicap equalling their IQ, or is that the other way round? When the digital world is entering the field where more and more possible ‘new’ consumers are updated through the net, it seems that their marketing and party lines need to get a massive overhaul and it should all get a much better mentor system then it currently seems to have.

Trademarks!

They might be seen as great assets, yet when those trademarks get assigned by the audience (example: Vodafail, because Vodafone just doesn’t connect) and it gives your brand itself a twist moving its customers towards to competition, you know you have problems coming (and many of these from your own board of directors).

 

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August 19, 2013 · 22:11

Tax evasion, copyrighted by Vodafone?

If we look at copyright in the UK, then according to the UK copyright service, which states that “In the case of business ideas, it is again the recorded work rather than an intangible idea that is protected. Copyright would apply to items such as written documents, artwork, etc. – i.e. a Business plan, promotional literature, website, logo, and such items could certainly be registered.”

From that point of view, the creative tax efforts by Vodafone could be seen as an original work of ‘art’ (by lack of a better word), yet are they alone and are they really the first?

Yes, there is so much frustration in voices of people all around me as I hear them complain about the too fast rising cost of living. The fact that I saw an article last week in a newspaper stating that the minimum income for getting a mortgage in London now exceeds a million pounds, which I reckon is some new record to fight. So as many, who dream of a place around Swiss Cottage or Bond street (to keep the Lord’s Cricket grounds within walking distance), we see that this new price tag makes London an affordable place, mainly for Bankers and dealers in amphetamine based chemicals and that is pretty much it. So when these realities hit us and we see that a deal is struck with Vodafone for hundreds of millions of revenue (for the goal of non-taxability) made by what was described as an empty office in Ireland, waves of anger hit many people. This could be seen as a sign that the rich will get richer, at the expense of everyone else.

But is that the actual truth? It seems more a sign of the time than anything else. Vodafone is in pretty good company. They are actually one of the smaller players when we consider grocery shop sized companies like Google and Amazon. It gets to be a lot more hilarious listening to MP Margaret Hodge complaining about it to Google (in May 2013), whilst she is directly connected through family to Stemcor who is having the very same artistic approach to the payment of taxation (or lack thereof). The Telegraph in November 2012 reported that Stemcor, which reported revenue around 2.1 billion with a reported profit of 65 million paid a mere 163,000 pounds in taxation.

Whoever came up with that idea was worth his weight in gold and gemstones in the eye of these corporations.

It does not end there and it goes far beyond the borders of the UK. Consider the following. A software company has an item prices at ‘X’ and then adds consultancy valued at ‘Y’ and the total being ‘Z’ is charged.

So let us take a basic approach. The customer wants the package which requires software and a consultant and is willing to pay 100, consultancy is set at the basic price of 80, which means if the disc could be valued at 20, the price is met, and as such the customer is a new and happy customer. Yet, the books would reveal that even though 100 is truly placed in the books (as a package deal), the disc value is now set at 70 and the consultants at 30, 100 remains the fixed set price. It is interesting that the 70 is set towards the foreign owner of the program and a value of 30 remains behind. Of course the consultant was more (a lot more) expensive, and as this is all within one corporation the consultant will get his monthly income. Yet, was there a case of tax evasion?

It becomes an interesting debate, more important, it becomes the environment of global corporations and even more interesting is where the revenue and taxable revenue should be placed. I would share the view that this is more than a sign of the times; it is now fast becoming THE sign of the future.

In the age of technology today, many government types (PM, MP’s and exchequers alike) might look at certain developments of ‘new technology’ moves, as corporations go to the cloud and digital distribution, yet there seems an apparent lack of ‘comprehension’ is not the right word, perhaps it is ‘realisation’ that all these revenues would no longer be taxable and Microsoft is not even close to being a frontrunner. At present Adobe is far in the lead there. Consider all these advertising and publications houses, they are in abundance in the UK and those houses have moved to some extent, or are largely moving to the Adobe creative cloud, software, that is no longer sold in the UK, costs that are paid for in the UK and are therefore tax deductable revenue, which is shrinking the UK government revenue pie chart by a lot, especially as revenue from the other side of that equation is no longer in the UK for any level of taxation.

Whether we realise it or not, the old tax deduction scheme was designed on some level of equilibrium. We had tax deductions on one side, because we bought certain items like hardware and software. Hardware is now no longer the expensive post it used to be and the software part that is still steep in some cases is no longer bought, it is leased. As such the equilibrium is gone and a nation cannot continue on one side to hand out deductions as the other side of the scale no longer exists. This gives us two dangers. The first is that certain parts would lose deductibility as the other side stops existing; this should be seen in the light that the cost of business is going up, whilst revenues will not get better. This approach is set by the bulk of cloud providing ‘solutions’ and that group is growing really fast. If the UK government (not just them) loses out on taxable revenues exceeding 15 billion pounds on software alone, where will they get the money from? When we consider the trillion pound debt, then we should worry about such changes and it is not just the UK who is facing them. These companies as mentioned before are doing this on a global scale, which means that Europe is getting hit hard all over the place and it is not unlikely that as cloud servers are placed all over the planet these companies will move into new group that could be labelled as ‘the global non-taxable core of corporations’.

In the past I proclaimed strongly that when we saw the information about Microsoft with their Xbox One approach and the cloud was not about gamers. Gamers do not warrant the implementations of over 300,000 servers. Yet, add the earlier mentioned events to the equation and we end up with a global customer base of software and as Microsoft stated it themselves, an entertainment provider of TV, Movies and Software, all in the cloud! As we see the situation now, likely less than one tenth of a percent might end up being taxable. In that same light should you wonder why NTT DoCoMo was so happy to get into the Indian market, then here is the evidence. Out of a very rough estimation (by me) of a total value of entertainment products that is cloud distributable which exceeds 350 billion (business and entertainment products), consider that these products would in future yield less than 0.5 billion in tax revenue on a global scale. This means that national infrastructures on a global scale are about to get hit really hard (unlikely before 2014). So as NTT DoCoMo starts streaming 4G based entertainment solutions, a massive amount of taxable revenue would no longer end up being taxable at all. So long Tax department of India!

It was exactly for these reasons that I advocated an approach where taxability of services are charged on the consumers side, to avoid the pitfall many governments are about to get faced with. That approach would end the dangers of Google, Amazon, Vodafone et al to walk away with a ‘non-taxability’ based commission solution.

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August 10, 2013 · 02:09

Look horny!

Seems an odd title to start with, but whenever I see certain reports by boards of directors as they make it to the press, then I am reminded of an old Dutch cartoon called ‘father and son‘ about the conservative father and the progressive son. It was a political cartoon by a man called Peter van Straaten. In one of these drawings a man is standing with a camera whilst the woman is standing not that dressed next to the fireplace, the by-line is ‘Look Horny’. It was hilarious! So was the published remark from the Apple board of directors “Apple’s (AAPL) Board of Directors has grown frustrated at the company’s lack of visible innovation.”

Be innovative in this light is as weird as being horny on command. We can all be innovative at times, but we are innovative with the means at our disposal. In his case this is about vision. Was Steve Jobs the visionary, or was he the man who could recognise it when it was shown to him? Let’s face it; we all have ideas at time. I remember coming up with something that is now called Facebook. Hold on, wait! I am not claiming I invented Facebook. In the late 90’s Warner brothers had these web spaces that were hosted through a provider called Angelfire. There was the Halliwell home, the Babylon 5 home, the Bat cave. All forms of addresses that linked the subscriber to their favourite series, or movie. It was free and it came with 20Mb space. However, it was completely static. I thought it would be a good idea to have something similar and to let these members talk to one another. Our benefit would be that we could talk to them all, a place for free advertising at the cost of one web server and a few additional costs. My boss stated that this was not our mission (which was true) and that this would never work (Really?). I think I still have the e-mail somewhere. I had no other means to pursue this idea and in the end it would never have been anywhere near Facebook, so it does not matter.

The moral is that if your boss lacks insight, things will never get pushed forward. It seems that Steve Jobs had this insight in abundance. Likely he was one of these true visionaries and the timing was right. Timing is all in that field, come a little too soon and it will not happen, come too late and you are a copycat at best.

Does the board of directors at Apple comprehend this?

Perhaps Tim Cook has part of these abilities, perhaps not. Perhaps there is no real innovation to be gotten. Let’s just face that between the cassette, the mini-disc and the iPad there were many years of waiting. The origin of the cassette recorder was around the 1930’s, which was PRE WW2 and would not be a consumer item until decently after WW2. So it took almost half a century to get to the Mini-Disc and almost a decade to get to the iPod. Will it take that long for the iPod to evolve to something truly new? There is no way to tell, innovation comes in many forms and a real breakthrough is needed to shape innovation.

I reckon the new Mac Pro is sure sign that innovation is not dead, this is however nothing more than displayable innovation with to a smaller extent an engineering level of innovation, yet, this is nothing more than a new step forward, not a leap forward onto a new train. As for ‘new’, let’s not forget that Cray had the round professional computer (read mainframe) first, the Cray CDC8600, which was released in the late 60’s, so is the idea Apple had truly innovative? The Cray version came with a bench around it, so where’s my chair Apple!

There is also a downside to innovation the way Apple does it. That part is becoming more and more visible with the iPad. There is now the iPad2 and iPad3. My iPad1 is great, I bought it to use in University and it does exactly what it needs to do and I was until recently quite happy. Developers make applications for the device and I have bought a decent amount of them. However, recently, more and more applications can no longer be updated. Even more irritating is that some updated applications will no longer work and crash as these developers only seem to consider the new iPad’s for testing and not the old ones. More important, new software often no longer works on the old models, so from that we could come to the thought that the innovation of Apple comes at the price where a device like the iPad, must be replaced after two years, which seems an expensive approach for consumers.

Now let’s take a step back. Innovation should not be a hype word. The dictionary states it as: “the act of innovating – introduction of new things or methods.”

So Apple is not really adding anything truly new to their cascading fleet of devices. There is even the idea that in the end this step like approach is a really bad idea. They seem to forget that the economy is in a slump and most of us cannot afford a steplike replacement of our devices.

I reckon the board of directors should also realise that the ‘innovative’ track of Apple has been an expensive one for its consumers; I lost close to $8000, whilst Apple was all too eager not to step forward on their failings and I am not alone. How is that related? Well, when you lose money, until something TRULY innovative comes, why would you purchase that brand? In my case my expensive laptop had to be replaced after only 14 months and as such I did not buy an apple. I am not alone; several around me had such an uncomfortable experience with the iPhone 4 that they have since moved to a non-Apple android solution.

So perhaps their board of directors need to focus on quality of the innovation, not quantity of innovations. In the end, they have nothing valid to complain about. Apple is in the bulk of the homes in one way or another. Whether it is through desktop (iMac), laptop (Macbook Air/Pro) or handheld (iPad/iPod/iPhone). If you talk to 10 of your friends then it is likely that 5 out of 10 have at least one Apple device and 2 out of these 5 are likely to have more than one device. Plenty of CEO’s would sell their first born into slavery for such returns. So in plain words, what are these board members bitching about? Is it truly about innovation or is it about simple greed?

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July 30, 2013 · 14:21

A call centre heart attack

The news has been visible and intense. For the last month the news, to some extent internationally is growing stronger and stronger into the crashed and clashed NHS. The National Health Service is as seems to be described, as a system that has buckled. It is an infrastructure that can no longer deal with the population size of the UK, where more people and less money are two direct causes of collapse to a system that cannot sustain itself.

In this regard I will only look at the 111 helpline. I am not an MD or a member of the Medici family; I do however have the knowledge of call centres and technology. So, I will go with my strengths.

If you want to read some additional material (quality information), then take a look at http://www.guardian.co.uk/society/2013/jul/29/nhs-direct-pullout-111-helpline, where most information is available. There was additional information on TV; however as Channel 4 chose not to transmit their service to Sydney, I cannot tell the content of that special.

When we look at another Guardian article we read “Channel 4’s Dispatches programme, NHS Undercover, found the non-emergency 111 system had staff shortages, long waits for callers, and in some cases ambulances were being called out unnecessarily.”

The second quoted from the initial mentioned article is “NHS Direct had worked on the assumption that it would cost on average £13 per call to cover salaries and other expenses for employees, but then found the actual payment it was receiving for its services was closer to £8, leaving it far short.”

The last quote comes from the NHS site itself (at http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx)

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
you need medical help fast but it’s not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don’t know who to call or you don’t have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.

When we look at this in a clinical way, then we should look at this with the cold IT heart we need to have when running a call centre.

1. Staff shortages.
This is plain and simple a management issue. How many calls were expected, how many came, what staff is available and what needs to be added. This in the best of terms is nothing less than a mere exercise in Excel. Even if there was a shortage, then we see there are two sides. On one side we need more people which mean there is a budget part; on the other side we see the expectation of quicker times, again all part of a budget.

2. Long waiting time.
When you go to the hospital, when you are NOT in a life threatening situation, then how long until you receive medical assistance? Would more staff solve this (would that actually solve it)?

There is a Dutch expression which boils down to mopping the floor next to a running tap. Basically it means that the floor will never get dry. That seems to apply to the situation people face with the 111 helpline.

In addition, this quote “its reporters found many patients were left waiting for longer than the 10-minute target for a call-back from a clinician”. Is that truly a bad thing? Let us not forget that this line was not for REAL emergencies. I have been to a hospital after a heart attack, and even though I got excellent care and they saved my life, the doctor was more than 10 minutes away. It happens! I am not the only one in need, and the hospital has excellent nurses. I wonder whether some expectations, as set for the 111 helpline, really are realistic.

3. Time and money.
When looking at the second quote earlier, we see that between £13 and £8, there is a definite discrepancy. When you get the needed and actual target wrong by 40%, management either did not do their homework, or they have not ample dealt with all the elements in play.

One of the clear signs as was mentioned by Sky News is that calls took much longer. When we consider call centre etiquette, not unlike what physicians do, we need to get to the crux of things. We need structured questions and we need to keep control of the conversation. This all leads to reduced times. Letting the patient (or customer) ‘waffle on’ is just a waste of time for all parties. So it boiled down to asking the right open and then closed questions to get the show on the high speed road. Here there is a slight problem. Nurses (Doctors too) rely on what they see and what they smell, these factors are now lost to them. This means that any assessment will take longer then they think, yet call centre protocol approach would limit these losses to some extent. This is a skill that nurses might not have. They can get trained in this and over time they will get good at it, but are they given the time needed? In the end this could also reduce the amount of ambulances getting called out unnecessarily.

The last part in this matter comes from the 111 site itself. “You don’t know who to call or you don’t have a GP to call” & “you need health information or reassurance about what to do next“.

Are those truly the right expressions? In that regard the 17 year old girl dealing with the statements to tell her dad “I had sex” and “you’re going to be a grandfather“. They fit the description, yet, let us be fair whether this is an emergency? (To the girl it really is!)

The generic description gives way that all in need of more than a band aid might call. This even includes mental health issues. Is that what the 111 number is for? If so, was the budget aim correct? These are all raised issues that I could have told them before the service launched. So the question becomes were they raised at all? Perhaps they were which takes us right back to the issue of 40% budget offset. What was missed?

In addition the following quote gives way to another question in the Guardian article “was replaced by a new system in which private providers and NHS Direct bid against each other to win regional contracts“. Really? So the cheapest won? Perhaps the indication is there on how the 40% difference of income is set. How is that a solution? I get the idea behind it. The NHS must find a cheaper solution to get part of their pressure removed and as such the solution of a call-centre makes sense. However, as the human element will remain in the system, we see the need that the problem could be managerial not systematic. In addition, we need to realise that coaching the health care teams is a necessity that usually takes 20% longer than most expect. That is not bad expectations, but when those in their field move to other mediums, they need to reset the scope of their skills. (Like the loss of information by not being face to face with the patient in person). That is just a reality.

This all is visible before additional factors are added. If you think work in a hospital is intense, wait until these people get to the patients who will scream into a phone because they feel that the connection is too un personal. It will happen. Take a person under pressure and a situation where that person cannot vent, then your goose is cooked. This will result in burnouts and spiking stress levels. Were these factors included in the costs of this project? If not, then you will see further escalations of costs and shortages.

The Chief Operations Officer Dame Barbara Hakin has her work cut out for her. I reckon that this is a system that could work. I personally belief that it has a future, yet, a system that is spread over a large area, with 45-50 contractors involved means that there are additional issues to content with. Is it true that this is just about taking over and restoring confidence (as Sky News reported)? I think it needs to be about communicating realistic goals (not the golden cost reduction some politicians claimed it might be) and attending to these needs and fighting towards those goals.

It is also about looking at all of the contractors and aligning views, requirements and systems. There is for example the NHS phone App. (or website), which could help a person in determining where they need to go to, or who to call. It could be that they need to call 111, yet these few seconds of going through that path, if that is an option, might even reduce pressure to the 111 service for up to 10%. That would be a big relief for both patient and service!

 

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July 25, 2013 · 19:14

The Telco is on the wall

The Dutch giant KPN is in the market to stay alive. As the message is now that they are selling E-plus to Telefonica. Consider that the sale of this company is sold for 8 billion, which might seem good. It was however bought a decade ago for 20 billion. So that means a loss of 1.2 billion a year.

So this seems not that good an investment, when you look at it. Is this turning into a moment of selling the family silver cutlery, or is it about more? KPN is not the only one in this regard. Nuon (a Dutch energy provider) is also surfing the red waves of tremendous debt. So much so that its mother company Vattenfal is now putting the Dutch energy giant up for sale. Experts have stated that some of these problems are due to the company holding on to old methods for too long. Considering that they require gas, and the price of gas is up, means that their energy is more expansive then most others.

Back to the Telecoms! In Australia, Vodafone has a multitude of problems. Due to less reliable connection issues they had, over 550 thousand customers left Vodafone Australia for other providers. That is a shift of customers that started only 6 months ago. That means that Vodafone is facing a loss of revenue approaching 20 million a month. So we are talking about a decent amount of revenue. It amounts to a loss of almost 8% of their customer base. That is not even close to the end for Vodafone Australia. They currently have a class action running against them, so that is likely to be a none too small bill, and linked to the loss of customers (at http://www.zdnet.com/au/vodafone-australia-reports-customer-losses-of-551k-7000018290/) we also see that there are currently some legal threats coming from Telstra. That can be read at http://www.zdnet.com/au/telstra-ramps-up-4g-rollout-as-3g-scales-down-7000018225/.

The quote that matters is “Riley also took aim at recent claims from Vodafone that it has better spectrum holdings than Telstra in the capital cities, allowing the company to offer faster 4G services.”

Perhaps Telstra needs to consider a few things!

First there is the article that ABC published in 2011 (at: http://www.abc.net.au/technology/articles/2011/09/28/3327530.htm).

Yes, I got to hear all about it in Uni when I was doing my mobile technologies subject (party of my IT degree), so if this is about ‘marketing’ claims, then Telstra might revoice the words stated in the claim. They could read the following: “Riley also took aim at recent claims from Vodafone that it has better spectrum holdings than Telstra in the capital cities, allowing the company to offer faster 4G services” in the air of “Riley is also aiming at the mention that Vodafone is more colourful then Telstra when offering a mobile service labelled as 4G in the capital cities“. Have you seen those BORING 4G posters all over Sydney? Yup, making legal threats against opinions, that makes perfect sense to me…..NOT!

OK, it is 2013 now and there are true 4G providers now, but what is important?

4G is the fourth generation of mobile phone mobile communication technology standards. (Quick Wiki grab). When we consider the 4th generations, we see WiMAX and we see LTE (Long Term Evolution).  The ITU (International Telecommunication Union) stated the requirements on what makes a 4G standard. So when the International Mobile Telecommunications Advanced (IMT-Advanced) specification was set for the 4th generation in 2008, there was an actual next generation target to achieve. You wonder why it took so long? Well, the ITU looks forward on what the next step would be. So they set peak speed requirements for 4G service at 100 megabits per second (Mbit/s) for high mobility communication (such as from trains and cars) and 1 gigabit per second (Gbit/s) for low mobility communication (such as pedestrians and stationary users). This would indeed be a massive step forward in a time when those speeds were not even close to an option. It makes perfect sense. You have seen this before. When we went from VHS to DVD, similar steps forward were made. This step was even larger as people moved from DVD to Blu-Ray.
It is technical evolution baby!

Yet, Telco’s are all about marketing, and Telstra was really clever. From the information that WAS then, they basically offered 3G+ and named it 4G, but that does not make it true 4G. That is how I personally see it! When I think of a power Telco offering 4G, I think of NTT DoCoMo and TATA (India). DoCoMo has close to 60 million customers in Japan, which is well over 45% of the mobile user population. How many Telco’s can actually make the claim that 1 in 2 connects to them in the Mobile community? In India there is the Tata Teleservices group with over 75 million customers, and NTT DoCoMo owns 25% of this.

So when we think Telco, Telstra and Vodafone Australia do not really measure up. Yet the interesting link here is that NTT DoCoMo had Billions invested all over the world, including in KPN in the Netherlands. Is it not interesting to see how these Telco’s seem to cross pollinate? This raises an issue that many people forget. If we consider the Vodafone class action, and if we consider the reasons of bad connections, then what is going on? Our little Island has 20 million people, which is less than a third of the active Japanese mobile phone users. So why are our connections failing (I am only considering the large cities)? It is clearly not about technology, but about infrastructure and implementation (in my humble view). Yes, we should not forget costing here either, as it all costs money, but consider the income in India and Japan, consider the amount of users. NTT ended up with a net income (after expenses and licenses) of roughly 5 billion dollar last year, which is almost 12% of the total revenue. So we see three things.

1. A ROI of 12% is not that bad.
2. Several nations are competing against giants with means we cannot fathom.
3. All of them seem to be writing off ‘losses’ on massive levels.

Is this about losses, about write offs or about something that is not here?

I reckon it is mostly about the not being there bit. When we look at incomes then we see that the Vodafone Europe CEO (Vittorio Colao) made 2.2 million Euro, whilst David Thodey, CEO of Telstra makes a mere 7 million dollars. So, yes they make decent coin, yet nothing more a mere mid-level banker is likely to get as an annual bonus, so the money is not draining away in that direction either.

No, I personally see the issues as a side effect of devaluation of technology. This is a side that has been ignored by most members of the public from 1997 onwards. You see, technology providers saw the benefit of the armistice race and went the same way. Every year we see a PC, laptop or tablet that is better, faster and newer, but how much faster? The impact with computers is not that big as it hits the individual. They deal with slightly larger programs, and that is pretty much it. Your text file is not that much larger. If you consider a 3000 word document, then that file remained relatively the same over the last 10 years. For electronic devices like TV’s it is also the same. We get the same signal and beyond that it only looks nicer, all this did not impact the provider.

With telecom it’s a different cattle of fish (pun intended). When we upgrade our phones we also attach to that an almost exponential growth of data needs, as such as Apple sold around 25 million mobile phones per quarter, we see that the need for an almost exponential growth of infrastructure is needed (a lesson Vodafone is learning the hard way). Even as the large Telco’s are installing the need for hardware on a continuing base, and as we see the replacement of equipment, we see that the life time of current facilitating hardware is likely less than 40% of its actual life cycle. It is either that of build more places with facilitating equipment, with a connected drain of ‘revenue left’ as well. The last level is one that is not that apparent at present, but will hit Telco company values on a massive scale soon enough. This side can be read at http://www.globallegalpost.com/blogs/global-view/registered-patents-devalued-by-outdated-ip-laws-6786253. Considering the issues at play, then the assets of Telco companies are about (read 2-4 years) to hit a certain basement value. I reckon that there will be consequences down the road. In my view it will be that the truly big boys will continue, the smaller packs will no longer be able to compete in a field where they will get charged for services needed and then some.

What is the solution? Not sure, it is in the end a business answer. Yet, voicing a 1.2 billion loss a year cannot be that good for the ego, and as the amount of players increase, these levels of ‘bad’ news will continue. It will not hit your taxes, but consider that services falter, where will you run to when your mobile phone leaves you with the message ‘searching…’ from your provider?

 

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July 21, 2013 · 23:12

The law to hunt them down

Both Sky News and the Guardian come this Sunday with stories on how Prime Minister David Cameron is calling on web companies to block certain sexual child abuse searches.

That sounds nice in theory and I am all for hunting down these groups. Yet, that request is at least 10 years late and in all honesty, I reckon it is a massive waste of time and resources. How long until these perverts come up with ‘other’ search terms? We would even be allowing for some to get away scot free as they searched for “yummier candy” or whatever other code they would be using. The Judge would have to let these people go as they were truly looking for a place to dunk their bagels in jelly?

As stated, I am all for hunting these people down. Yet perhaps other means should be (should have been is a lot better) employed. Google had been so innovative in avoiding corporate taxation, are they not aiding the police (not just in the UK) hunting down these people? They have the hardware, the software, the expertise and more options on their shelves. In addition the PM should actually stop that gap which allows Google to only pay 0.0025% in taxation (but that is a story for another time).

No matter how quick we stop this gap of non-taxation. Google has in my view and strong belief a moral duty to train the police and other units in search and track knowledge (perhaps they are). They have no issues in teaching/aiding bosses to track their employees. Yet, hunting down criminals is not in their scope? (At http://business.time.com/2012/06/27/google-maps-now-helping-your-boss-track-your-every-move/). It was stated in the article that “the cost to workplace privacy would be serious“. Is that true? If you get paid by the hour, should you not be working? In the office, one is supposed to sit at their desk. There are always reasons why we need to go somewhere, yet we should be at our desks for a certain time. So it is easy and perfectly OK to track employees and we cannot track criminals? I get the issue that there might be some level of privacy in play for an employee (for example, his lunch break is his and his alone), but finding those hurting children are allowed protection so that they can hurt children? Such methods could aid the authorities in actually getting some protection to the children that needed it for a long time.

If we relate the options to track these child abusers to the boss tracking actions, we definitely have the technology to find these people, so what Is stopping us?

In addition, the legal side is also in play. If we consider the “Protection of Children Act 1978”

If we consider: “Section 1 (c) to have in his possession such indecent photographs [or pseudo-photographs], with a view to their being distributed or transferred digitally or shown by himself or others; or”

By adding three words we now let the issue no longer fall into the issue where the responsibility was, we now give pressure on the ISP to report this immediately. If not, they become part of the chain. Now, if we look at the defamation act, then we know there are issues, especially when we consider operators of content.

In Australia the Defamation Act 2005 (NSW) states:

32 Defence of innocent dissemination
(1) It is a defence to the publication of defamatory matter if the defendant proves that:
(a) the defendant published the matter merely in the capacity, or as an employee or agent, of a subordinate distributor, or a facilitator [or ISP] and
(b) the defendant neither knew, nor ought reasonably to have known, that the matter was defamatory, and
(c) the defendant’s lack of knowledge was not due to any negligence on the part of the defendant.

Here I added 5 words (those in bold), which could give additional levels of options to the claimants. It is nice to give certain services out for free, yet in that case, the facilitators will need to adjust their ‘terms of service’ to protect themselves and give aid in finding those using their services to further certain criminal goals. The reason to mention this is because when we look at the UK “Defamation Act 2013“, as narrated by Forbes we see the following (please read Forbes article as linked below).

The next part was in progress, when I detected this Forbes article (who had pretty much done what I was trying, at http://www.forbes.com/sites/ericgoldman/2013/05/09/uks-new-defamation-law-may-accelerate-the-death-of-anonymous-user-generated-content-internationally/)

It seems that the known issues of the ISP had been avoided here as well (an issue that had been in play for at least 8 years). There is a valid defence that  an ISP cannot monitor the massive flow of content, which is indeed a valid defence in my book, yet the cooperation required by the police to do their jobs is too often too slow or at times likely even completely lacking.

When we add ISP in the Australian case, then their lack of negligence would overturn their defence in court. So when we consider 32.1.d, then they will need to get active, creative and corrective really fast.

This translates to the UK defamation act by changing “5 Operators and/or facilitators of websites and/or virtual locations“; this would change the game immediately. Of course, prosecuting an ISP is not productive in the end, yet this part will give them the ‘negligence‘ label and as such, serious headway might be made in hunting down these child abusing criminals as the ISP is now seriously motivated to aid the police and find these criminals. The change would go further than those seeking materials. It would also give way to look at providers and mapping out these people far beyond the UK national borders. So as the map, with names, locations and acts will visibly grow, we might actually get the information the police needs.

I personally believe that law changes will get us a lot further then just blocking a search term.

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