Category Archives: Tourism

July 21, 2024 · 20:33

Credit where credit is due

I was in a setting where I had to look at YouTube videos of the Hogwarts theme parks in Orlando and Tokyo. I saw a lot more than that. I also saw some Disney World places (for different reasons) and it struck me that there is a lot that is the same. I do not men Hogwarts, I meant that the Universal sites all work on the same premise. Now, this is to be expected, however the Disney places and the Universal places are a lot alike, more alike than unalike. 

This is not any kind of critique, it just is the way it is. Then we get the Abu Dhabi Warner Brothers world. Now they are all excellent in their own way and if you are a Harry Potter fan as I am, an uneasy feeling comes over me. Don’t get me wrong, these places, there is nothing wrong with them. As I said, they are too much alike. It seems that we are all pushed in the same box (painted in some colour). 

It then struck me that I might be too spoiled. I grew up in the Netherlands. As I can see it, there is nothing like The Efteling, besides the Efteling. Yes, it too has rides others have, but the setting of the Efteling, with a lot of Anton Pieck favoured styles is basically unique. In this places like UAE (Abu Dhabi) or Saudi Arabia (Riyadh or Dammam) might be in need of an Efteling styled theme park and it does not need to be a copy. The Efteling has a fairy tale forest and in Europe they strike a chord with these fairy tales. But a desert place where we can see the fairy tales like they exist in the Arabic nations would have a national and international appeal. There are “Aladdin and the Wonderful Lamp”, “Ali Baba and the Forty Thieves”, “The Seven Voyages of Sinbad the Sailor”, “The Enchanted Horse” and many more. I think that most Arabic Fairy tales come from the 1001 nights book, but I could be wrong there. You see the world needs more that a Universal setting. The Efteling has earned its place amongst the theme parks with the highest awards. In 2020 they had more visitors than Disney Paris. I believe that the fairy tale forest gave the people something they had forgotten. In this I blame Disney, they fed us what to like and didn’t inquire what people would like (the cost of the park and the waiting times at rides might have been a contributing factor). So as we turn to the UAE (or Saudi Arabia) for what to seek, the international market might like an original fairy tale forest with unique stories. Optionally stories from other places like Indonesia as well. In this I feel that an Efteling approach might give people another way to look at things. There is still enough space for places like Warner Brothers, Universal or Disney. Yet consider the aging IP, as such a new park can be done in the ‘trend’ of Efteling, but need not be a copy. 

There could be stories that would be present in both, no doubt about it.

There is the Gardener and the Fakir, I saw this on my first visit in the 60’s, it never lost its appeal to me, not ever when I saw it again in the late 90’s. Then there is ‘het spook slot’ (the haunted castle).

It is now either already demolished or it in the process on demolition, to make space for something new. That place had been around since 1978, I saw it in its first year which was my birthday present. The attraction had remained active for over 40 years, the show shown there which lasted about 7 minutes took an estimated 800 people per hour. And this was based on technology we had at that point. As far as I can see, unique experiences and there is more to be seen. But in reality, who has actually read the book 1001 nights? Wouldn’t it be great if someone had a different theme park based on Arabic lore? 

There are many ways to do this. I still believe that ride like pirates of the Caribbean with the boats, but they take you on a show though several fairy tales, narrated by Sheherezade. The ride would be about 15 minutes, taking you to the next stage which would be on foot showing you more fairy tales with rest rooms and snack sites, after that another boat ride of the same length and that is one side of the tracks. Then we could do more walking and see places like the Gardener and the Fakir and other places. The problem is a lot needs to be ‘in house’. These two places are just too warm in summer. In a previous article. I discussed part of this in Ratatouille (at https://lawlordtobe.com/2023/11/20/ratatouille/) I had some ideas based on droomvlucht (Dream Flight) but now set on a magic carpet like a real Aladdin. An expansion for the Warner Brothers park, but it could become its own place, with new attractions and a wholesome dive into Arabic fairy tales and It could be in Saudi Arabia for pretty much the same reason. You see, the lesson that places like Disney never learned was that there is something like saturation. ‘More’ at some point becomes ‘too much’ and infrastructures tend to collapse when we reach the ‘too much’ point. I cannot speculate here, it requires an econometrist with serious skills to make a better estimate. I perceive it to be a setting of balance. If the theme park is in the left hand, you need something another kind of fun in the right hand, so that balance can be reached. What that is? Not sure, but I imagine that Abu Dhabi with its waterpark, zoo and Warner Brothers has a seemingly good grasp of this balance. So is that the right place for this new park? I cannot tell, but it seems so sad that they are all copying Disney and Universal and the idea of another Efteling with its own unique features and a dozen global awards is largely ignored and thy aren’t just any awards. They won in 1972 the Pomme d’Or and in 2018 the Themed Entertainment Association (TEA) award. Disney lost out on both that is one hell of an achievement. Especially as the Efteling has nowhere near the cash Disney has. 

But that is merely my point of view in this matter, enjoy the day, Monday is a mere 3 hours away for me.

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July 11, 2024 · 08:23

News I saw two days ago

Now, I get it. It is to days old. Does it still matter? Yes, it does. The article in New Lines Magazine (at https://newlinesmag.com/spotlight/why-pilgrims-are-dying-on-the-hajj/) is giving us ‘Why Pilgrims Are Dying on the Hajj’ with the subtext “Recent deaths of the old and underprepared at Mecca were caused not just by international racketeers but by Saudi visa reforms and digitisation” and I have issues with this. You see, there are several setting mentioned. 

“underprepared at Mecca” is one. This takes a few moments to explain and I will get to that in a moment. Then we get “international racketeers” which I am on board with and “Saudi visa reforms and digitisation” which is something I have not looked at, so that might be a factor. But the story gives us an interesting part which I had not seen before. We are given “Saudi Minister of Health Fahad Al-Jalajel announced that 1,301 pilgrims had died, with nearly 1,080 of them being “not authorised to perform the Hajj.”” So as I see it 83% of the people who had died did not have access to anything because they failed to get the right visa. This does give us another side, we get that 221 people died in this setting (they who had the proper access) out of 1,800,000 pilgrims. So from that we get that 0.0122% of people were a casualty of the heat. This means that 99.98% made it. I hesitate to add an ‘OK’ because I reckon that the heat got to too many, they merely were not a casualty of the heat. Yet no one is looking at that. If you would have had a concert with Taylor Swift with 1.8 million fans the damage might have been a lot worse. This does not reflect on the number one Swiftie and it might not have been on any healthcare. But none of the media reflected on the amazing job that the people under Saudi Minister of Health Fahad Al-Jalajel had achieved under one of the most horrendous circumstances. 

So when you see these facts “underprepared at Mecca” becomes more than debatable, it is a clear bad description of a setting only muslims will understand and to be clear many muslims are from an Arabic region (Egypt, Saudi Arabia, Oman, Qatar, Bahrain) so for them to be hit to that degree by the heat is something else (not sure how to describe that).

We see that the article gives all kinds of emotional settings (which I get as the media relies on emotion). We are also given “Prime Minister Mostafa Madbouly explained that some travel agencies organised Hajj programs using personal visitor visas, which barred holders from entering Mecca. These pilgrims had to take desert routes on foot, without adequate accommodation, exposing them to extreme heat”. A clear setting of “international racketeers” and Saudi Arabia had been drilling down on this. And the part that partially offends me is “In order for the visa brokers, whose market has flourished with the change in the kingdom’s tourism policy, to succeed in providing services to those who want to perform the Hajj without a permit” It offends me because this is the direct consequence of greed. And still the media point the finger at Saudi Arabia, even though the data (when available) clearly shows the ‘illegal’ action of the tourist and the greed of the travel brokers. So how many of these brokers have been arrested or be given the proper limelight exposing their actions? The Hajj is clearly controlled for safety and health reasons. And as I see it there is little to no blame on Saudi Arabia and specifically the minister of Hajj and Umrah Tawfig Al-Rabiah, I will go on and boldly state that he (and his staff) deserves a medal for guiding 99.98% of the Muslim population through a Hajj in such unbearable heat. However, the media does not look that far, because the blame game is more rewarding. 

My side
So, why am I so focussed on this? I am not a Muslim, so that is not it. It is the unreliable one sided push by the media and second is that I thought through an IP that will benefit up to 300,000,000 Muslims. That IP comes with a payday (I have non-altruistic reasons). The point becomes more interesting as Google and Amazon fumbled that ball. So I hope that either the Saudi government, Kingdom Holding Company (Al Waleed bin Talal Al Saud) or Tencent Technology does pick up that ball. A revenue stage that would ensure $5,000,000,000 in phase one and close to three times as much after that and this is annual revenue. So, I am driven to this goal. Oh, and Microsoft was not invited to this setting. They might proclaim that they are the most wealthy corporation, but like their most powerful console they claimed to have was made the bitch of Nintendo with their Switch, the weakest console of them all. That is the price of mediocrity as I personally see it. So whilst the media might be going all about how Saudi Arabia fumbled “visa reforms and digitisation”, which I cannot confirm of oppose. The clear setting is that drilling down on visa brokers by the international community becomes essential. 

So, enjoy your day today. I am now 575 steps and 45 minutes away from breakfast.

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July 3, 2024 · 06:08

Setting the greater stage

An interesting article passed me by last night. It was Arab News (at https://www.arabnews.com/node/2541361) giving us ‘Arabic Language Month in India organized by Saudi Arabia’. We are given “The King Salman Global Academy for Arabic Language has launched Arabic Language Month in India, reported Saudi Press Agency. The program will run in New Delhi and Kerala until July 26”. It is a clever setting and it is a new take and a larger take on increasing the stage they face. Saudi Arabia needs workers and it needs to increase their cultural footprint. This is an interesting way to do this. The language stage allows for Saudi Arabia to show what they have to offer whilst at the same time increasing knowledge of the Arabic language. In those places they could also start filtering if a person would suit living and working in Saudi Arabia. It comes with the added setting of “Additionally, it will highlight Saudi Arabia’s efforts in this field in line with the objectives of the Human Capability Development Program, one of the Saudi Vision 2030 realization programs”. Even if you do not agree, this is a Saudi initiative “the directives of Prince Badr bin Abdullah bin Farhan, the Saudi minister of culture, to further the Arabic language locally and globally” the additional part comes that Saudi Arabia has thousands of jobs in 10 sectors. With that and the stage where Saudi Arabia is one of the highest paying employers in the region, we see an option for hundreds of Indians. Should this work out the way I think it could work out (for Saudi Arabia that is), places like Aramco and several places in hospitality and Tourism would enjoy an increasing workforce for some time to come. For the students there is the option to gain linguistic skills so that they start their new position with increased levels of knowledge. All plus sides. There is also the upsides for teachers towards globalisation. 

Wednesday is upon me (06:00), so I am about to enjoy the day with a helping of breakfast. Enjoy yours.

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June 22, 2024 · 23:25

In the heat of the night (and day)

I got news yesterday, I had to mull things over as this is not something I have know how on. The article was from the BBC and as they lost a lot of credibility, I had to investigate a few things.

The article (at https://www.bbc.com/news/articles/cxrrzp479r4o) gives us ‘Egyptian pilgrims ‘totally abandoned’ in Hajj heat’, I found it to be a blatant inaccuracy given (to say the least). But let me give you the information that matters.

The article gives us “Effendiya, a widow, went to Mecca on a tourist visa, not on an official Hajj visa. She was among hundreds of thousands of unregistered pilgrims who hoped to fulfil their religious obligation this year without obtaining special Hajj permits”, as well as “Pilgrims usually stay in air-conditioned tents, have buses to drive them between holy sites and are provided with medical care. Sayyed says Effendiya and other unregistered pilgrims “had none of these facilities, they were totally abandoned”. He adds that they tried to protect themselves from the searing heat by using bedsheets to make a tent.” All this comes across as true, I cannot fault that. Where the BBC (and others) fall short is the fact that Saudi Arabia has rules. Mecca has a little over 2 million people. During the Hajj the population there is doubled. This year it had 1.8 million pilgrims. So those are the official numbers. Unregistered pilgrims are not part of this, as such they do not get any of the facilities. I certain path to death, especially as this year the Hajj was done under a searing sun pumping up the temperature to 51.8 degrees (Celsius). So these unregistered pilgrims are not given air-conditioned tents, bus rides or medical care. 

The Guardian (at https://www.theguardian.com/world/article/2024/jun/19/hajj-heat-deaths-missing-pilgrims-search-saudi-arabia) gives us with ‘Search for missing pilgrims continues after hajj heat deaths’ an additional “Arab diplomats on Tuesday told Agence France-Presse at least 550 pilgrims had died this year, the majority due to heat-related illnesses after temperatures reached 51.8C (125F) in Mecca, Islam’s holiest city.” I believe that the BBC fell short of exposing of creating a clear message that there is a risk by going to Mecca on a tourist visa during the Hajj. The guardian gives us “Each year, tens of thousands of pilgrims attempt to perform the hajj through irregular channels as they cannot afford the often costly official permits. This had become easier since 2019 when Saudi Arabia introduced a general tourism visa, said Umer Karim, an expert on Saudi politics at the University of Birmingham.” You see there is a reason that the official permit comes at a price. The air-conditioned tents and busses as well as medical posts cost a fair bit and when you have to deal with 1.8 million pilgrims that cost will increase. Consider Taylor Swift’s Eras Tour. The cost of a stadium with 96,000 people. The cost of that and multiply it by 20, that is the reality. Compare that to the Super-bowl 2024 where only 61,629 attended. The Hajj attracts the biggest audience in the world and this year is was unduly hot. They might not have known this before they attended but that is a large slice of the issue and the BBC did not clearly identify it. They stated this, but not the indirect issues that are in play. I wonder if the 550 pilgrims mentioned are merely the registered ones. Those who had access to air-conditioning, water, busses and medical options. I reckon that there are more elements in play. They might not have directly mattered, but indirectly they could have set an influence. None of that is seen in the articles. 

In other light, the New Arab gives us “According to multiple testimonies, the deaths were caused not only by heat but by poor management of the disaster by Saudi authorities.” The question that comes to mind is due to unregistered or registered pilgrims? It matters as there are lager issues in place. As it happens we might not be able to tell who was registered or not but the unregistered pilgrims are the weight that changes whether a boat floats or sinks. In addition, 51.8 degrees is largely unheard of, even if you are in an air-conditioned tent with a fair supply of water. In addition we see “Saudi authorities have struggled to crack down against the practice, particularly this year when over two million pilgrims were expected, although they reportedly turned back over 250,000 unregistered pilgrims”, in this setting I wonder what investigation the BBC (and the Guardian) did to investigate the Egyptian travel agent that did this, because it is always about the money, which indicates a paper trail. These people had arranged flights, that means a passport. That part took less then 5 minutes for me to figure out. So when we see “Hesham’s wife, walked tens of kilometres under the scorching sun from one holy site to the next, unable to board the official Hajj buses made available to pilgrims” it is the grim reality doing that under the condition of 51.8 degrees Celsius. I doubt I would last half that distance, a 70 year old person won’t last even that long. Were mistakes made? I reckon there were, little to no doubt about that. But in regards to the unregistered pilgrims I do believe that the Saudi Arabian government and Tawfig Al-Rabiah, Minister of Hajj and Umrah are as I see it not to blame. I might alter that point of view when Saudi Arabia has conducted its own investigation, yet I also believe that these travel agents need to be hunted down and prosecuted. In addition their businesses are to be taken away from them and they shouldn’t ever be allowed to be allowed in a tourism position. They pretty much send these people to their deaths. And these people know that they are in trouble, as the BBC reports “Her family say they have been unable to contact the broker who organised her trip”, an unreachable travel broker? He probable fears the consequences (a speculation by me at present).

Enjoy this Saturday, mine is almost over.

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June 9, 2024 · 22:58

The unspoken call

There was a call in Reuters last week. I had seen it, however I was dealing with the intelligence I was able to lay my hands on. It seems like a simple exercise but it is not. The article (at https://www.reuters.com/world/middle-east/un-experts-urge-all-countries-recognise-palestinian-statehood-2024-06-03/) gives us ‘UN experts urge all countries to recognise Palestinian statehood’, it seems so simple. Yet it is more complex than you think. You see that setting might be acceptable AFTER Hamas has been eradicated and the west knows this. You see Hamas is a one trick pony, it resorts to violence only ad at present it does so through Iranian guidance. If Palestinian statehood is awarded whilst Hamas is still in charge, all bet are off. The west knows this and they don’t like the centrepiece of Arabian stability. There is Saudi Arabia and the United Arab Emirates (UAE). That one trick pony (Hamas) will come with its new rule. A bigger seat at the Arabian table. When they do not get it Saudi Projects will suffer. The Line, Oxagon, Trojena, Sindalah, Red Sea International Airport, Mukaab, Qiddiya and a few more will subtly be suffering set backs, optional outright sabotage. That would cost Saudi Arabia billions. In addition UAE locations like Dubai and Abu Dhabi will be hit. It will not be some case of speculation, Iran does not like the path Arabia is on. It does not allow any path where they are an inferior setting. And they now have their claws in Hamas and Houthi forces. 

As such Hamas needs to be eradicated. It is simplest if Israel does it. It could do with the win and Saudi hands will remain clean. When Saudi Arabia and the UAE are forced to act the result will be destabilisation for years to come. All what Saudi Arabia had achieved will be for naught. The UAE will likely get a hit on tourism and travel, but there too the impact will be felt. The west likes this. They are trying to rally against China and the Arabian players are part of Brics now, catering options for China. All options are largely lost to the west. So they are now calling to include Palestine into everything. A call that is too rash for words. 

We can think all we can on Palestine, but they let Hamas in and did not do anything about Hamas for 2 decades. Hamas is under their buildings, part of their infrastructure and they have grown the next generation of Palestines to be terrorists too. The west did little to nothing, they figured that Israel would deal with that problem. Now that Israel is, the anti semitic rhetoric is taking global proportions. And the media was quiet for too long on the 120 hostages and they trivialised matters. So now that the gloves come off there will be another setting. If Israel succeeds in eradicating Hamas, statehood for Palestine could follow, yet with a few clauses. Any new Hamas interference will result in economic sanctions. In support of this other economic means will be required. Also Egypt will have to show it hands and allow Palestinians through. You know, I do not think this will happen. Egypt had identified the threat that Hamas and Palestine sets. Why do you think that they put a wall there? No one is questioning that part. It is all about Israel. 

If Israel does not succeed and statehood is awarded to Palestine, Saudi and UAE intelligence will have to beef up operations. Saudi will have a lot more riding on this and whilst there are upsides for Saudi Arabia, the risks are a lot higher. In the mean time Hamas leadership is still comfortable in Qatar and Iran has lines out to them. I wonder what will come to a close first. Israeli patience, of Saudi patience after statehood is awarded. 

In the end part of this is speculation, but the premise is sound and when Iran flexes its financial muscles towards Palestine, Saudi interests in Saudi Arabia will come under pressure, and it will resolved by giving a bigger seat to Hamas, the Iranian tool. A setting that we must avoid, the west especially. The west might no longer be a global strong power, but when chaos hit the Arabian peninsula, only the greed driven parties will see it as a plus point. The rest will suffer the consequences. And in this the media will shrug it off saying they merely reported on it. But the media will be every bit as guilty as anyone else. Even more so as they decided to not inform the public and filter events to what their stakeholders share holders and advertisers required. But the media will not report on that. I wonder why. 

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May 14, 2024 · 21:00

Bully tactics?

I know, I added a question mark, because the Reuters article leaves me (at https://www.reuters.com/technology/uae-releases-new-ai-model-compete-with-big-tech-2024-05-13/) with questions. It is nice to see that the UAE is going all in for the AI generation and the Abu Dhabi’s Technology Innovation Institute (TII) is releasing a Falcon 2 series: Falcon 2 11B, a text-based model, and Falcon 2 11B VLM based system. However the US gives them scrutiny with the statement “American or Chinese technology.” As such the US is drawing battle lines in the middle east. Considering that we see “Emirati AI firm G42 pulled out Chinese hardware and divested stakes in Chinese companies before securing a $1.5 billion investment from Microsoft that was coordinated with Washington”. The danger for the US is that so far Microsoft hasn’t been delivering anything other that mediocrity. As such should this fall over the US will lose a hell of a lot more. Considering that the UAE is now BRICS, there is a chance that Microsoft (and a decent one) that Microsoft will go into its Delay, Blame and Miscommunication protocols. On the other hand I know NOTHING about either the Chinese or the American chip in question. The better setting is that UAE’s Falcon and Meta’s Llama, have made their code publicly available for anyone to use. As such that would imply the better creation of traction with the population. We are also given “Al Bannai said he was optimistic about Falcon 2’s performance and that they were working on “Falcon 3 generation”” In the end this was the first I heard about the Falcon, so we will be getting a lot more soon enough and I should look into the TII and what else they have cooking. You see “a vision-to-language model that can generate a text description of an uploaded image” has added bonus regarding yesterday’s blog. A simple scan of the boarding pass, or luggage tag could imply that booking a new tourist could be done in seconds. I have never been able to check into a hotel in under 5-10 minutes. Take that amount and multiply it by 53 million. That is an annual saving of 505 years. And that is only one country. That and a few other blogs I have written about shows you the essential need to upgrade tourist systems. The question. Then becomes whether such a system will have an Arabic setting and the UAE will have a system that benefits the UAE, Saudi Arabia, Egypt and Indonesia. All places with growing tourism at present. That is a setting not to be ignored. And the west? Well that remains the question, they will see the benefit of upgrading son enough and when Hilton, Marriott, Hyatt and others see that time benefit, they will all come on board regardless of where that chip originated. 

Time will tell who wins that caper in the end, because the $1.5 billion investment doesn’t last long when you are confronted with Delay, Blame and Miscommunication tactics (if that happens). 

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May 13, 2024 · 22:44

It’s a WOW.

There was something unreal about the news I saw in several sources. The Emirates have posted record revenue boosts. The article (source Reuters) gives us “Dubai’s Emirates airline on Monday reported full-year profit up more than 60% at 17.23 billion dirhams ($4.69 billion), comfortably beating the previous year’s 10.6 billion dirhams” 

We can ‘deduce’ from that that they almost beat their last year target by 60%, that amounts to something. Because of some options in Dubai and Abu Dhabi I tend to keep an eye on anything UAE, so this was a whopper of an achievement. Then we get the additional “The state-owned airline will pay its staff a bonus equivalent to 20 weeks’ salary” which is big. I never recall BA or KLM doing anything like it, or Air France for that matter. Good people is about keeping them happy and the prospect of 20 weeks of vacation does just that. Your quality of life goes up. Take that with a previous article I mentioned about the recruitment drive that they have going implies that the run on Emirati jobs will increase rather dramatically. Now in light of Dubai Airport where everything is large, smooth and well catered to implies that it should drive tourism even further. Dubai is already one of the largest airports in the world, currently number 2 after Atlanta Georgia, but that will not last long. There is a new wave happening and I reckon that when they upgrade their Customer Service Systems (my speculation) the formula changes even further. Consider that arrival in Dubai also triggers the Hotel, so they know that you are coming, taking one queue partially away from you. We see all these software vendor scream AI whilst bullying you into installing add-ons (Google), or Advertising you to death (Microsoft) and they probably never considered to look at the foundations of Customer Care in tourism and travel. Weird isn’t it? 

A stage where some think “it is part of the journey, part of the pain”, and no one considered that this pain could be dealt with. Should the UAE and optionally Saudi Arabia deal with that pain places like France, UK, EU and USA will have a much larger issue. It isn’t that their sights aren’t worth seeing. It becomes a setting where it takes a lot more effort to see them. The first hurdle for any tourist. And it is a simple setting of one hand feeding the other. In 5 years the tourist picture will look very different. I wonder when some will catch on to what Emirates is currently achieving. 

 

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February 12, 2024 · 04:18

Wall, writing, you know

Before we go into details, you need to be aware of something. On the 19th of November 2023 I wrote “America has been in denial of too much we see that their ‘friends’ are reevaluating their options and there is now an optional case that Japan made the first move.” It was in the story ‘Speculating towards something?’ (at https://lawlordtobe.com/2023/11/19/speculating-towards-something/) it was not the first time and not the only time I warned of that danger and now, the Associated press gives us (at https://www.9news.com.au/world/donald-trump-american-allies-worry-us-growing-less-dependable-whether-trump-or-biden-wins/b29bc0ac-3d1a-47b4-89dc-dad1de8b6ec9) ‘American allies worry US growing less dependable, whether Trump or Biden wins’, so the Associated press came to the conclusion 90 minutes ago what I saw coming almost 3 months ago. And you think you are getting informed by the press? So when we are given a quote by Donald Trump “He said at a rally on Saturday that, as president, he’d warned NATO allies he would encourage Russia “to do whatever the hell they want” to countries that didn’t pay their way in the alliance.” I feel decently certain that at least 2 European nations are contemplating an alliance with Beijing, if not to keep Russia out, it would be to save whatever they can from their economy. And the setting is not small. With STC (Saudi Telecom Company) now set to be the largest 5G player and since last year the largest shareholder of Telefonica (Spain), their markers are ready to show themselves as the primary force in the Arabian Peninsula, Egypt, southern Europe and soon the rest of Europe. This wasn’t news, it wasn’t groundbreaking it was meant to be and as America loses more and more ground, Huawei is about to get a lot more. In addition we now see ‘Saudi Arabia’s World Defense Show ends with 61 orders worth $6.9 bln’ this matters because several of these orders aren’t going to America. South Africa’s HENSOLDT GEW, Spain’s Rheinmetall Expal, Bosnia Igman Company, Korea’s Poongsan Corporation, Qudra Industrial Company, Fahad International Company were some of the lucky ones. Several are under wraps, so I have no idea where they ended, but I have a nagging feeling that China got some too. What I predicted is coming to fruition. America is losing more and more commercial deals. Now that the US debt has surpassed $34,000,000,000,000 they lose more and more contracts and the telecom one is the killer. It allows Huawei for its vindication all whilst those supporting America’s baseless accusations are now entering empty space, no deals in front, only a vague ‘we’ll get back to you’. So how is that adding up? Well those who were ready to smear the Kingdom of Saudi Arabia will not be held on hold and that is a lot more than you think. The fact that BRICS nations are now also getting orders and the option to prove themselves implies that BRICS is about to become (or already is) the place to be between now and 2028. And all this could have been prevented for well over 5 years. 

So whilst Thomas Gift, director of the Centre on US Politics at University College London states that the world is about to become “a multipolar planet in which the United States is no longer “the indisputable world superpower”.” The truth is a lot less nice. The new powers are China, India,  Saudi Arabia and the UAE. These nations aren’t just carpeting on the side of the road. Both Saudi Arabia and the UAE are just about the hottest tickets in tourism. Another income stream dwindling down for America and Europe. As such the writing was on the walls and Rembrandt painted that one in 1635. 

So now we have a new setting (as I personally see it), is it because the associated press finally found out the setting I saw months ago, or is it because they can no longer get around this setting. And when you consider the  chance that it is option two, how useless has the press become? When was vying for the digital dollar journalism? 

And all that is before Donald Trump was foolish enough to piss of his NATO allies. It sets the stage of NATO abandoning America and that opens up other paths for President Xi. Not sure if he would act on them, but I feel certain that Khan Chen Yixin (you gotta respect the old titles) from the Ministry of State Security is probably seeing opportunities here. How this pans out? I reckon we can all make guesses, but Spain and Germany are most likely to fold first. France will definitely be one of the last players to leave America, but as the others gain economic options France might not have a choice in the matter. 

So how wrong am I?
Yes, that remains the setting. I was proven correct months ago, but that does not make it all true. Yet the telecom moves are out in the open and I wrote about that too and Huawei has options now and there Germany might seek unity (partnership) with STC sooner rather then later opening Europe to Saudi Arabian telecom options and all that gives Huawei an advantage (for now). The China part remains debatable, but there is enough out there to show I might not be completely wrong. Now add the predictions that some IT brand is losing chunks to Tencent as will some other players in social media and now see the redrawn map of nations with new streams all whilst American companies are losing out on ten to twenty billion taxable dollars and consider that America is facing between 68 and 136 billion in interest in 2024. In 2023 America collected $4.44 trillion and they couldn’t make the budget fit and now they are down an additional 100 billion and revenue streams are slowing down. When BRICS nations start selling the US bonds they have the damage is almost complete. This wasn’t rocket science, you could get there with an abacus, no silicon chip required.

Enjoy your day whilst I am heading towards Monday breakfast soon. 

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January 27, 2024 · 22:48

That one sided conversation

We all have them, we tend to have them with ourselves. We see things, at time we extrapolate and we come to singular conclusions. I did too. You see, ever since we have been treated to Pretty Woman (1990) we al wanted to see Rodeo drive, we wanted to see the shops and during the first covid we all took that option and had a look. However, most of us felt slightly betrayed. The view was not what we expected and today I looked at three other YouTube videos. The bulk is concentrated on the block surrounded the via Rodeo. The shops seem empty, some shops show nothing outside (or very little) and Rodeo drive is diminished to a crowd of tourists and vloggers with here and there a person quickly walking to or from their jobs. The other side is that Dubai has the mall of the emirates, the Nakheel mall that are on par with Rodeo drive and the Dubai Mall outshines Rodeo drive by a lot. And you might wonder why Dubai is such a sought after destination? The Americans let things slip all over the place and the turning point is just about here. I reckon it is already here for Las Vegas and as we see what tranquility, cleanliness and amazing views we get from these malls, as well as malls in Riyadh and you wonder why. London might have Harrods and it is amazing, but London is showing additional issues making Harrods and the streets surrounding it unsafe for tourists and shoppers. The downfall will be harsh and it is getting worse. The malls in the UAE and KSA have options towards driving engagement, making these places even more appealing. Places like Rodeo Drive and London have waited too long and there is a clear indication that their revenues cannot be maintained and the solution was online (my blog) well over two years ago. It was creating engagement. Engagement is only working if you have a population that you can serve and that is missing outside the middle east. Where was the Rodeo drive diner, preferably filled with people? Where were the real shoppers? They might show revenue for now, but when did we see a real stage of physical versus online revenue? In the Dubai mall I see shops and well over 75% show shopping and buying people during the YouTube pass. People eating, people drinking, people walking (not vlogging) dozens of eateries and many of them filled with people. The vlogging and posing women on via rodeo aren’t showing too much shopping, are they? Now, lets be clear. I could be wrong, but I feel certain I am not. I warned about creating engagement, they did nothing. I warned about creating awareness and too little was done. Now we see things changing. Even the Eaton Centre Mall in Toronto shows more live and living shoppers than Rodeo drive does, so how’s that for leaving it in the middle east? I get the distinct feeling that should Riyadh and Dubai embrace engagement, the impact on London, Paris, Amsterdam, New York and Los Angeles will be felt to a much larger degree. The equation was not a mystery, it was simple and it has been simple for over a decade. The customers expect more and too many places aren’t showing any. Engagement was key in this and it was ignored. The moment some of the jewellers in Dubai show the engagement solutions I had thought up the change will be close to immediate a race in time will happen. Oh, I almost forgot about Monaco. They are good for now, but they too need to embrace an engaging nature. They recorded 218,400 tourists and they are not doing bad, but the idea is to address this before it turns bad and so far they (seemingly) haven’t done enough. The dozen of hot women and fast cars videos seem nice, but one video tells it nearly all. Monaco has a lot more to offer and videos clearly show this, but when the  numbers dwindle the act of engagement is shoddy and optionally too late. These solutions tend to work when there is too much to see, too much to do and too many places left that alone for too long. Optionally they relied on the wrong numbers and the wrong stories, but this is pure speculation from my side.

Consider that the Dubai Mall has all the best brands of the world, all the sought after brands and articles for purchase and they are a zero tax nation. You still think that my feel is wrong? Some people travel to Dubai just to get the new iPhone at 0% taxation. If you are willing to do that, the rest seems easy to place and engaging your customers becomes a dream ride to keep revenues up. Oh, and here (unlike in London) you can buy a watch and walk safely home. So this might be one sided, but I am leaving you with enough pointers that you can verify for yourself.

In a one sided conversation, the best you can hope for is for someone else to listen (or read), I leave it up to you to decide.

75 minutes to Sunday for me. Have fun.

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January 25, 2024 · 18:42

Those happy dreams

We all have them and I just had mine (not the one with Laura Vandervoort). The dream started with me attending some gameshow with Amazon bigwigs. I personally handed Phil Spencer a gold inlaid wooden spoon with the message that I try to keep my word. That morning Amazon with the Luna surpassed 75 million consoles (plus subscriptions) sold, Microsoft is now deal last in the gaming industry (nice achievement for the strongest console in the world), apparently big hardware isn’t everything. But the dream moved on, I was talking to His Excellency Ahmed Al-Khateeb, Minister of tourism for Saudi Arabia. 

I was explaining to him (and to myself) a new approach to customer service solutions and I called it the Complete Customer Service Solution System (C2S3 for short). The image is more for myself so I can recall it later. A complete system based on foundations of Nice CX One but with a massive difference, the organisations were no longer central here, they are still the centre or axial in it all, but the central setting becomes the tourist. A system no one ever considered (or off hand rejected), but in 2025-2030 the tourist, the customer needs to be the central hub in everything. Places like Saudi Arabia and the UAE need an evolved customer solution system because that is how they remain top player. The larger players (like Hilton and Marriott) will get on board fast, because they will see the benefit there, then the them parks and soon thereafter they all want to join such a system and in the cloud you can find a person fast. You see, the biggest drain on any vacation is time loss, people take it for granted, but what happens when one or two players throw that overboard and redo the whole thing? What happens when the total vacation has 0.1% logistics at best? You go through the mill in the Airport, at the hotel, at attractions, at resorts. So what if the airport is the start, but it is replicated to other places as soon as you go through gate one? What happens when you are in a new place and you do not get lost, because the tag you have tells you where you are and where you are supposed to go? Now consider that around the world, it is estimated that over one million young people are reported missing every year. Don’t be afraid, will over 95% is found within a day. Now consider this new system where a child is found within the hour, optionally quicker. The loss of stress in almost unimaginable. And it is not merely loss that is removed. It is that places will hand out badges with RFID, the RFID records your achievements and records what you have done, so the tourist will have a record on him that he can look at. 2 days of skiing, 12 slopes, they keep a progression record and a record of places. In Japan they have a booklet where you can stamp where you have been and every place has its own stamp. Now consider that digital record, connect that to a digital library and the tourist can make a small photo album with their own images and insert their digital records of places they have visited. They can make it anywhere in the world and it can remain private. A system where the foundation is Arrival and Departure, it does not matter where you go from there. You could visit as a family the Almasaa Cafe in Riyadh, wouldn’t it be nice to insert a digital sticker in your album when you were there with personal pictures? The list goes on and a system like that isn’t build overnight, but it has the merit that for once the tourist is the centrepiece of it all (some claim that, but it is their sales system). A setting where the customer solution is build and designed around the customer. In 43 years I have never seen such a system, have you? 

Now that Saudi Arabia and the United Arab Emirates are about to be the pole position players in tourism, such a system would solve several items. They would also imply that they are about to stay at the top position until others catch on, and after the SEC blunder I saw yesterday some players will be behind these two players for years to come. 

Just a thought, enjoy Friday in 24 hours.

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