Tag Archives: Nice

July 12, 2026 · 13:43

From a deceptive mind

Yup, that’s me. I saw an article and the sneaky mind went to work. All because some words gave me ample reasons to do so. But lets start at the beginning. It all started with a story in the Microsoft Source Australia (at https://news.microsoft.com/source/asia/features/how-commonwealth-bank-and-microsoft-are-reimagining-the-future-of-customer-service/) where we see ‘How Commonwealth Bank and Microsoft are reimagining the future of customer service’ really? Reimagining? I get that Microsoft sees a blanket of opportunity, because as I see it, on a near global scale Technical Support and Customer Care will take dives and the need of clear quality is to be found nearly everywhere. But here is the kink in this cable. There already is a supplier. It is called NICE, an Israeli cloud supplier. I saw several options for Saudi Arabia and the UAE. I wrote about it in the story ‘Dominoes’ on December 4th 2023 (at https://lawlordtobe.com/2023/12/04/dominoes/). I didn’t give the entire setting, but they were here first as such the solution ‘reimagined’ is not seen by me here.

So when I saw “Martin Lindsay had a bold vision to reimagine the Commonwealth Bank of Australia’s contact center architecture using an approach that did not yet exist. As Executive General Manager of Customer Service Direct at the banking group, Lindsay set out to bring together multiple legacy systems supporting voice, messaging and digital interactions into a single, AI-powered omni-channel platform. The goal was to create a more intuitive, conversational experience for customers, while supporting frontline teams with better tools to serve them.” I had to giggle, because that is basically what the NICE CX One platform does and in several other ways. As such is this an attempt to plagiarise an already excellent idea, or are these people making sure that the “The Commonwealth Bank of Australia (CBA) serves approximately 17 million retail, business, and institutional customers across the country, representing nearly two-thirds of the Australian population. Of this total, the bank has over 1 million business customers and 8.3 million digitally active users.” (Source: Oogly Googly Google) fall straight via Microsoft into the Cloud Act capturing settings of the United States of America? Yes, people seem to forget is trivialize that cloud act and someone needs to take a longer look at this. For example an optional pretentious Martin Lindsay who had his ideas close to 5 years after NICE did. Nice started in 1986 as Neptune Intelligence Computer Engineering and that’s evolved into the setting we see now. As such what is the setting of imagination at Microsoft? (optionally at the CBA too). And as I see it, it is an Israeli company, but NiCE is an American technology company specializing in customer relations management software (NiCE CXone), artificial intelligence, and digital and workforce engagement management. OK, as I see it the cloud act is not avoided, but the fact that some (read: Microsoft Source Australia) might want to peer their sugar coated story. So when we get to “The catalyst came in early 2024, when Lindsay partnered with leaders from Microsoft to co‑engineer the solution. The timing was driven by a rapid shift in customer expectations for instant, always-on support, while the bank’s existing virtual chatbot was being wound down.” One might have a Conspiracy Theorist mind (that would be me) seeing that I saw this a year before him, that he had an idea to take the idea from NiCE and give it a swirl and optionally he saw Microsoft as a partner in alleged crime. Alleged, because I have no idea how this went, but as we look at Nice (at www.nice.com) you can see how evolved that idea already is and as such why reinvent the wheel? I have my doubts on this idea. Especially as we can see a massively evolved system, it seems to go even further than when I saw it in 2023 (which makes sense). So as I see that setting I also see “We wanted to work with Microsoft to shape their products and deliver a platform aligned to our future strategy. We knew that meant working with Microsoft as a co-creator in our vision from day one.” But I read it as “We needed a Microsoft tainted solution where I get the credit, the commission and I call Microsoft a ‘co-creator’ so that I can get my coins”, so am I pushing the conspiracy theory setting? I might be, but this is how business is done in this modern age. Because if NiCe was rejected, the story would be “We saw a solution that didn’t match with our vision, so we talked to Microsoft and see if they would help us out” and at this point you see the consultancy solution that NiCE could offer and was rejected for a much bigger bill.

Apart from that there is nothing. As I see it, the world will have a massive Technical support and Customer Care issue from 2027 onwards. As people are fired all over the place they can hire people with a telephone voice and a good setting towards data entry, both are essential in these fields. But what do I know, I have merely be set into the Technical Support world and Customer Care world since 1992. So I know a few things, which is also why I saw the essential needed setting of NiCE. 

The rest of the story was too self adoring for me to adhere to, as people see that Customer Care has a low tolerance for failure, It is essentially humorous to see that Microsoft is clearly not using their own solution. Why? Perhaps Clippy objected? That Is a mere speculation on the matter and even in this case speculations tend to matter, because the idea is seemingly nice and merely seemingly because someone else saw that sight first and as I see it, the CBA never seemingly saw it as they went shopping at Microsoft. But what do I know? 

Have a great day you all, time for some coffee.

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June 30, 2026 · 23:31

First time?

That was the news that hit my brain. I saw news that I never expected. You see, apart from a CIA caper it had in 1981 with their secret agent Condorman against the Russian KGB, Monaco has been blissfully quiet. So, when I got the news hours ago, I was actually shocked. A place where news like ‘Tom Jones, Seal and Marcus Miller head the bill as Jazz à Juan returns for its 65th edition’ gets the front page. It got news on terrorism and as far as I know it is the first time this ever happened (Condorman merely destroyed a few Russian Speedboats, so that might have been in international waters). The news which gives us ‘Police hunt for suspect after three wounded in Monaco blast’ (source: Al Jazeera) and what we do know is that “Ukrainian oligarch reported to be among injured in explosion at residential building in the Mediterranean principality.” And we also see “Ukrainian oligarch Vadym Yermolaiev was one of those wounded. Monaco’s Minister of State Christophe Mirmand initially told AFP that the blast appeared to be “an attack”, but later dropped the term, describing it as a “deliberate explosion”. A couple in their 50s or 60s suffered life-threatening conditions, while a 13-year-old who was “very likely related to the couple” suffered less serious injuries, Mirmand said, without disclosing their identities.” As it is a Ukrainian who was hit, the initial (speculative) vote goes to the Russians, which is mere speculation from me, but there is a lot I do not know about the oil markets, so the guilty party (who according to other newspapers) seems to have fled to France (which makes sense as Monaco is smaller or at best similar to New York City’s Central Park) so there are not that many places to hide. But there is a lot we do not know. What does matter that this person becomes a liability for whatever nationality he has and if he acted for someone, the country of that person will go against the person nearly instantly. Monaco is one if the few safe places where countries can have unofficial agreements and meet. That pretty much ends for the country that gets tainted with this. As I see it, it is the worst place to hit anyone. It is covered in CCTV systems has about 1 police officer per 10 civilians (someone gave me that number some time ago). Even from a distance, with a sniper rifle there is not a lot you can do in Monaco, perhaps the settings exist where you can set up a hit from France, but there are too many complications. Perhaps the best setting is when that person is on his yacht, but that is taking a chance. I see more complications that actual solutions and this bomb run seems to be the approach to someone instructing a simpleton with the promise that a caseload is awaiting (the second payment) if it is not done in bitcoin. I reckon that these people will be removed from life before the got to Nice (or Menton), my thought is that they were promised a boat awaiting at Sentiero du cap d’Ail, or perhaps even a train at Roquebrune-Cap-Martin, but as I see it, these three people are done for. There is a reason that Monaco is left alone. Monaco has the most powerful people in the world with a vested interest in keeping this place a safe place and that was trampled on today. I reckon that phones are ringing all over the planet at present. And the longer they are on route, the more of a liability these people become. As such it is merely my view that these people will be dealt with promptly. 

As such I decided to look into him and he is Ukrainian born and got his economic degree at the Dnipropetrovsk College of Technology and Economics in 1987, what matters is that he is regarded as a Cypriot as of 2020, Iermolaiev is rated as the 23rd richest person in Ukraine by Focus. I reckon that he is on some global list, he is said to be the 12th person of independent means, estimated the revenue from the real estate as US$960–980 M (source: Forbes, 2022). This is also important, because he does not add up to ‘much’ in the global list, but that is no indication. When someone decides to bomb you, there is a reason, but I can’t see it (at present) and the location makes even less sense. As such I am not willing today that this has Russian origins, because from that Russia would endanger all Russian foothold it has there and according to numbers, the Russian community in Monaco currently exceeds 1,200 permanent residents and they might soon be forced to move to the UAE (if this attempt has Russian origins) when you consider this, these three people are now the largest liability ever to whomever is behind this. 

Is this all a given? No, it is not. I speculated a lot of this, not the Condorman setting, that was on Disney. 😛

But overall, I am shocked that Monaco would ever see this happen in its own streets. Have a great day today.

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June 13, 2026 · 17:02

A 1,000,000 millions

That is the setting, it seems that mr. Elon Musk is this planets first trillionaire. Good for him. I kinda don’t care either way. I don’t wish him bad, I just don’t care. I have other worries and being a trillionaire will never be one of them. Even with all the IP I have, I never aspired to that. I think that neither did he, but that is just speculative thinking on my side. I say he earned it, no matter how you slice it.

So, we see this poster and several others, even LinkedIn is playing to that tune, but they are a lot sneakier in their ‘assessments’. There is no hatred from me not in the direction of Jeff Bezos either. I have claimed for over 25 years that there is a need for fair taxation. The global governments have made that redundant. They are all ‘applauding’ the ‘Tax the Rich’ movements, all whilst they know that this will never stick. In both cases (and Larry Ellison) they created IP that shifted the world and they collected on their IP, good for them. I try to rely on my IP (with dire hope), but I recognise true innovators when I see them and there have been others too. They changed the world whilst people like Microsoft kept on crying like little bitches. And where is Microsoft now? Google has 90.46%, Bing (Microsoft) has a mere 4.98%. That is the difference between innovators and followers. That oogly googly Sergey Brin (and coconspirators) created the new technology. They earned their place in History and they earned their gold (silver too). 

So when it comes to Elon Musk I was wondering where he was going when he bought Twitter, I wrote and a friend mine wrote as well, because he overpaid 50% for hat he got, we both had found thousands if not millions of fake accounts, but he never replied. He must have known what he was doing. I never talked to him, I reached out once and I had no reason to do so. It was up to him and clearly he knew what he was doing. I had no idea that he could still turn the wheels by overpaying 50% of it all. Still, I saw the wealth that Elon Musk had coming his way. Not what I see now, but over a billion is wealth to me, He now has a thousand times more than that. So, on June 28th 2022 I wrote ‘Will you feel frisky?’ (at https://lawlordtobe.com/2022/06/28/will-you-feel-frisky/) Where another side of his batteries were shown and I saw the issues coming our way, there was going to be an energy crises, it would be nearly global, but the people said I was crazy. And now we see “The most immediate U.S. energy bottleneck is not supply, but grid capacity and generation. Driven by the explosive power demands of AI and data centers, overall U.S. electricity consumption is projected to grow significantly. Balancing rising demand with an aging, bottlenecked electrical grid is the primary energy challenge facing the nation.” I saw this coming in 2022 (long before data centers and fake AI), we are now in 2026 and some sources state that the USA cannot deal with this and in a decade the shortage will hit. It’s possible, but some are ‘doom speakers’ I don’t go that direction. You see Elon has a solution, but as a business man he will sell to the best profit giving sources. And I reckon that he will target his stock towards the Middle East (Qatar/Saudi Arabia/UAE) But I saw this already in 2022, long before the Iranian setting. So I think it will hit sooner and the United States pissing off Canada didn’t help any. So they might not have a lot of time left. I also wrote IP that could help the Tesla Pi phone. You see, it was supposed to be an Android setting and my IP could go through them and then hit Google (android) and Huawei (HarmonyNext) It would set a much larger stage for advertising jewelry to a much larger degree and I like where it was heading. When it hit Monaco, it would hit Nice, Paris, London next, then New York and Los Angeles. From there it would hit a global community. It was a neat trick and some weren’t looking (looking at you now Google). The setting was part of a much larger IP that I designed in part in my story called ‘Bee, Bee, Bee, the Eye Pee’ (November 24th 2024) but on other places as well. (At https://lawlordtobe.com/2024/11/24/bee-bee-bee-the-eye-pee/), so the mobile was merely part of all it, but it was a way to make waves and as far as I know, the jewelry section never made waves. So I was doing good. 

So then came his space (we need more of it) adventure and now he is a trillionaire and I am fine with that. So these social morons coming with Tax the rich are insane. If they had kept their governments under control they would not be in this mess. Consider that Apple made $416 billion in 2025, paying only 15.6%, as such these idiots (there is no other way of putting it) need to consider what fair taxation is, it is not taking the billionaires. Microsoft reported a record annual revenue of $281.7 billion, whilst its Effective Tax Rate (ETR) was 17.6%. So where is there indignation there? No I am fine that the people like Brin, Ellison, Musk and Zuckerberg walk away wit their (M/B/Tr)illions. They innovated the world they created the internet moulds we now rely on. I’m fine with that. I just hope that my IP will bank decently, preferably before I kick that bucket. I think I am due a vacation in Abu Dhabi, Monte Carlo and Toronto but I have had the craziest ideas for the longest of times, so me walking the Rue Grimaldi eating a sorbet might become the next delusion, as such, so is eating a Poutine at five guys on Yonge St, or ice cream at Giovanni L. Gelato in the Yas Mall. I am full of crazy ideas when it comes to food. 

Still, I reckon that we haven’t seen the last of Elon Musk, because when the energy shortages hit, his batteries and subsequent technologies will keep the world afloat by keeping the lights on. That is a pretty certain course of events. And my writings are all over the place (I know because I checked what Gemini had) I think that the others are on the same page, so we think that this is the end, but if I know my innovators, this dude will be innovating until the day he dies and we will be left better and stronger because of that. It is just the way the world works anti never goes the way these socially overly proud morons take it, or the followers they follow. It takes the power of the 4 true innovators and perhaps more, because Apple used to be a true innovator (the time of Jobs) but now they are seemingly walking the presentation path of Microsoft. 

So think what you will, but realise that these anti Musk campaigns is not showing me that Elon Musk is evil. He is what he is and he created enough IP to make a difference, what you need to notice is that the image showed above is empty of identifiers, so who contacted JCDecaux to post that image, because they are unlikely to do anything for free. Didn’t you wonder why there is no identifier on that advertisement?

Have a great day all.

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April 10, 2026 · 01:49

Creation and creativity

That is the setting I see. Someone ‘alerted’ readers that Israel will be preparing for a ‘forever war’ and that might apply to some extent. They reacted poorly to Iran, but not all in all unexpected. Israel was under attack for the longest time of my life either direct, or indirect by Iran. So their setting makes sense to me. But in that same setting a new door is opening up for the UAE. They get the option to open the door of creation and creativity is where the bucks come. You see, if my setting of the United States make sense, America is about to become hindered by its own arrogance and their new reality of ‘we can no longer play that game’, but in that same sense of one, the other setting also becomes clear. 

So I will take a step back and lead you through that setting. Arabic is spoken in most of the Islamic nations and in that setting we get: 

Egypt – population of 90,000,000
India – population of 200,000,000
Indonesia – population of 250,000,000
Pakistan – population of 233,000,000
Bangladesh – population of 150,000,000
Turkey – population of 80,000,000

Which gets us a population of more than a billion and we still have all of the gulf states to get through. These are merely the top 6 and as I see it, it will be soon that the population of the United States will no longer be able to service them. A billion in Business Intelligence and all the dollars that combine them (as well as the Gulf States) and it is business right there for the picking up. So whilst we get IBM and their statistics, Oracle and their databases, Oracle Database provides extensive support for the Arabic language through its National Language Support (NLS) architecture, which handles character sets, sorting, and cultural conventions. But that setting might lose ground support from the United States, now combine that with Business Intelligence, the training of these people and the support from other regions is now getting close to a freewill and adjusting regional support (like Tourism) gets a new lease on life. Combine this with the settings that NICE (an Israeli customer care solution) gives the world, we see settings that might (might is still the operational preferred word) to a population of well over a billion and for the UAE and its near unique position would be able to service this setting to these nations and other too. And as things go from services, the education there might also be in a near free-fall as we see that the United States will lose more and more handle as their services fall short. The UAE could be one of the first to pick up the shortfall and takeover of these elements. As such the UAE comes out stronger and now we see an acquired setting where others might not be ready to take over the elements that were in hands of the United States for the longest of times. But as its settings fall short, they will make knee-jerk reaction to hold on to so many things and more and more service will fall free into the air. A perfect opportunity for the business sense of the Emirati people. 

When you get to think of this, you might think that the United States would hold on to this, but when the first services started to fumble, a lot more comes clear for a free-fall. The AFR gave us (on Tuesday) ‘Jamie Dimon is counting the straws that will break the market’s back’, Forbes is giving us “Every April, Jamie Dimon publishes his annual letter to JPMorganChase shareholders, and every April, the financial press spends a week dissecting his views on the economy, geopolitics, and regulatory reform. Meanwhile the technology section and references—arguably the most consequential parts of the letter for anyone working in banking or fintech—get the least attention. But not from me. Here’s what Dimon said about technology, and why every community banker and fintech executive should be paying close attention:

In a section on new products, Dimon wrote that the risks around customer data misuse are “likely to get far worse with AI and agentic commerce.” He framed this as an opportunity for JPMorgan to position itself as a trusted intermediary—essentially a consumer data guardian—and flagged plans to roll out products around “control of personal data, safe commerce and customer-friendly algorithms.” Community banks should be asking themselves who their answer to that question is. Buried in the macroeconomic risk section, Dimon mentions that five hyperscalers (Microsoft, Amazon, Google, Meta, Apple) will spend $725 billion on AI-driven capital spending and construction in 2026, up from $450 billion in 2025. The scale creates two problems for smaller banks: 1) the infrastructure gap between large banks and community institutions is widening at a pace that periodic tech upgrades cannot close, and 2) the talent required to actually deploy AI—not buy it, but configure it, govern it, and integrate it—is getting absorbed by the hyperscalers.”

But personally I believe that the story is incomplete (and partially inaccurate) AI is not here, no matter what people say. There is a doom setting towards people not implementing AI, but AI is not here yet, it won’t be ready for decades and people are in this tailspin of doom and all the headless checks squawking ‘Get AI, get AI’ are delusional (some call these squawking chickens Influencers)  and if you pick through that balloon you get a lot of air, but that is all it is. Still the setting of DML and LLM could give some kind of relief when properly applied. I never denied that, but DML/llm is not AI, no matter what the chickens say. And in all this one name on the list is missing. IBM and their Business Intelligence and that is a powerful setting and take their BI and apply it to the top 6 you get one hell of a business venture. And normally there is no getting in-between that. But President Trump and his Big Beautiful Baloney gave life to this opportunity. Too bad for them that the internet is fueled by a WWW setting, not a BBB setting. And now this becomes the option for the UAE (optionally Saudi Arabia as well), but the UAE has a more powerful BI and business setting (this is a speculative setting I see, but I could be wrong), so as we see how the United States is faltering, the failing services for the top 6 named here gives rise to the business opportunity that is falling almost directly in the lap of the UAE. And whilst I might fail to see the how it falls, I believe that Abu Dhabi and Shariah might have the strongest settings. I am not short selling Dubai, merely seeing that these new ventures might be served better in a lower costing setting.

So whilst we see the BS the media feeds the population in the US and optionally EU too, a gap of options will open up in the UAE. Snowflake is already in the UAE (in Saudi Arabia as well), but I lack the knowledge to see where they are at present and I believe that the opportune mind will see a larger field of opportunity. So whilst the world is all screaming (like headless chickens) “Apply IA, apply AI” we tend to forget that only 5 years ago that setting was nil and BI was for almost three decades and out is that soon as the services from the United States are faltering, the UAE now has a option to capture this market and make it Arabic, because the language is part of the new stream, these 6 nations will be the first to capture that opportunity. That has always been the case. As such I say, look where you would go and the United States turned it always into: “Come to us” and when that falls flat, the new players will see what is there for them and I see great options for the UAE (I also want them to enjoy the shortfall others have) which gives rise to the statement “The UAE comes out stronger” and I believe that this believe in self is what is required to had a larger win of an economy handed to the USA for far too long.

So have a great day, my run to the weekend started 90 minutes ago and consider, what else did I miss? I cannot tell where your shortfall is, but I do know that I cannot have seen all the settings of opportunity in a mere three hours. I am clever, but I am not THAT clever, I don’t mind.

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April 25, 2025 · 17:25

Changing the reason

That is the setting and it is not a bad setting. The reporter, the spokespeople, no one broke any laws and no one created harm in the process. The latter reason is merely my reason, but with the tariff setting it matters. I am talking about the article in tech radar (at https://www.techradar.com/pro/pc-makers-are-planning-plants-in-saudi-arabia-to-try-and-avoid-us-tariffs) where we are given in the headline ‘PC makers are planning plants in Saudi Arabia to try and avoid US tariffs’, you see, it is not about tariffs at this time (perhaps partially).

You see, the article gives us “Major PC makers like Lenovo, HP and Dell are reportedly exploring building new manufacturing plants in Saudi Arabia in order to avoid high US tariffs on Chinese-made goods.” I reckon that ASUS is doing the same thing. There is a larger prospect. Consider NEOM Sindalah, NEOM Oxagon, NEOM Trojan, NEOM the Line, NEOM Magna and all its 12 subdivisions then we get the Mukaab project in Riyadh. These settings represent thousands of computers and most of them laptops and netbooks. A setting I predicted in January 2024 (at https://lawlordtobe.com/2024/01/25/those-happy-dreams/) on the 25th of January 2024 I implied the need for Saudi Arabia (and the UAE) to change the way customer service was done in these places. With NICE as an example, Saudi Arabia could create a Muslim solution for this and considering the growth of travelers which is supposed to surpass 100,000,000, at present (last year) was over 800,000 people and NICE has that covered, but as it is an Israeli solution, it might not fly in Saudi Arabia or the UAE and as such the premise needed to be changed and in that article I set the premise out a little better (I had retyping my own words).

As such with these thousands of systems required, it makes perfect sense for Lenovo to get into the game on a local setting, I might not be a huge fan of the Lenovo, but plenty of people love them and as such I see tremendous strides forward for Lenovo, my personal vote goes to ASUS, but that does not make Lenovo a bad choice, it is merely not my cup of tea. 

As such when we see “DigiTimes says HP and Dell have also sent teams to Saudi Arabia to scout out potential factory sites following local government invitations. The biggest attraction for manufacturers to relocate to Saudi Arabia are the 10% reciprocal tariffs, compared with 245% for China.” As I personally see it, it needs close tracks to each of these centers, likely it needs to favor Oxagon and Riyadh, but that is merely my point of view. Likely there will be service centers in each of the 4 locations, and relying on how Magna plays out, a larger setting is required there, but other with more geolocating intelligence is required. 

As Lenovo goes there and as the others (DELL, HP) come too, the setting for Saudi Arabia increases, there is at the near coming time a setting where these brands could service clients in Jordan, Egypt, Lebanon and Syria as well. It could explode service and sales settings a lot more for these regions than the EU and USA can. So when I see the quote “However, the PC market’s immediate future remains uncertain. “In addition to the direct impact of tariffs, the stop-start nature of announcements and delays have cast uncertainty around pricing for consumer electronics this year,” Canalys Analyst Greg Davis explained.” I merely mention “Go pull the other foot”, you see the tariffs are merely an excuse and an optionally bump in revenue for these companies. I reckon that these reasons Trump (oops typo) the tariff reason at present and as Saudi Arabia makes strides to completing these settings the need for systems increase a lot and the need for servers in these locations would explode the need for CISCO equipment as well. 

This is a larger setting in the need for these companies to get ready as they might require localization and as I see it, the one who is there will get a larger options and a larger slice of the revenue stream. But that could merely be me.

Have a great day and enjoy the weekend. I have to kill hundreds of people in a place called Cyrodil this weekend and I am buying a nice house in Skingrad, but they tell me that I have weird priorities.

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June 29, 2024 · 12:00

As limits are reached

The Khaleej Times give us (at https://www.khaleejtimes.com/uae/uae-summer-switch-off-non-essential-appliances-for-one-hour-every-day-urges-sharjah-authority) ‘UAE summer: Switch off non-essential appliances during peak hour daily, urges Sharjah authority’ where it starts with “Sharjah Electricity and Water Authority said the Conservation Hour or Peak Hour initiative will start in July and last until September” with the additional “Along that line, the authority has called on those living in Sharjah to participate in an initiative called Conservation Hour or Peak Hour from July to September”, for those unaware Sharjah is directly North of Dubai. The addition given is “The initiative will require residents to switch off non-essential electrical appliances during peak hours, which is from 2:30pm to 3:30pm, every day”, this situation was going to happen and it will be a global problem. I raised the issue in January 2023. The first part was in ‘Inactivity by the overpaid‘(at https://lawlordtobe.com/2023/01/13/inactivity-by-the-overpaid/). There I raised “There will be a power shortage by 2030. Personally I think that he is overly optimistic. I would reckon that clear shortages will be visible no later than 2027 in the Netherlands” In this Article I raised the issue that I made in May 2022 and again in June 2022. There I looked at solutions. There were a few sides and Dubai would benefit from that solution. Part of that solution was given in ‘Will you feel frisky?’ (at https://lawlordtobe.com/2022/06/28/will-you-feel-frisky/). There you see that the concrete that sets the floors/ceilings have space in every building to leave a mica underground, with on top of that solar panels. Now ads I see it Dubai, Abu Dhabi and Sharjah all have hundreds of buildings that benefit from these panels (the sunny side of the building) In my case I illuminated London as well as Austin Texas the day before. However this is now a race. There is a limit on solar panels. First one in, the less limitations that place has. As we now see, Sharjah is at present the first to step on the breaks. 6 years before the NOS (Dutch news media), as such I believe that the limitations will be seen all over Europe in the next two years, depending on the summers. London, Paris, Orleans, Cannes, Nice, Munich, Berlin, Hamburg, and several other places. In my view I see the following solution:

The mat with the solar panel. That panel is set to be connectable to other mats, I envision a sort of Scalextric (that old racing game) connection on one side the can be connected to a wire, that connect the panels on the separate levels to a battery on top of the building. I just used the Tesla solution, but other solutions could be used. Depending on the size of the building it would be an expected 2 x 2 or 4 x 2. So that one side can be fully charged and the other set of batteries is used to fuel the net. 

Now this solution does not fully solve it (initially), but it will reduce the stress on the electricity net. As more buildings are fitted out with this solution, more stress on the electricity net is reduced. I reckon that two dozen buildings all over Sharjah might reduce the pressure enough for the peak pressure to go away. And it will push a zero carbon setting too. 

All this is not a given, but I reckon that Chinese developers will see this as a way to come in as this path could see billion in revenue. Tesla has the battery advantage, I have no idea what China has in this area. You know what is the most striking one? I had in part the solution here in this blog two years before the rest had admitted that there is a power problem coming our way. The issue becomes that as time passes, not enough time will remain to implement the solution as well as the given that too many places at the point need this solution all at the same time and no one will be able to deliver this solution. To give a rough estimate Manhattan, Texas and Los Angeles will need a rough 12000 batteries. London is another 3500 batteries and I have no idea what the EU will need. Consider that one source gave the 2030 option, it would imply that at least 20,000-35,000 batteries are needed. I am certain that these numbers are hard to reach. So that leaves the UAE, Saudi Arabia, Australia and several other countries. Soon enough it will become a rat-race for the components. 

Enjoy Saturday, preferably with all appliances still getting power.

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January 10, 2024 · 01:24

The other way contemplation

We do that sometimes. However, we do not do it enough and I am no exception. You see I have been looking into tourism and other hospitality data for the Kingdom of Saudi Arabia and the United Arab Emirates. It pushed me to suddenly set the whole kit and caboodle in a topsy turvy setting. Not because I wanted to, but because it started to make sense that way. The more I saw internationally the more it made sense to turn it around.

In this there are a few players NICE was in pole position, but HAMAS pretty much made that a no-go. So that left the larger players like Alvaria and Avaya and none of them are ready and they need to get ready now.

Why now?
Dubai international airport will become the largest player on the planet this year. This means that to a larger degree hotels, convention centres and attractions also need to get ready. You only get one chance to make a first impression and so far these two players have done well. 

Yet I believe (unsupported by facts) that these two players took a page from American books and that makes them sales organisations. The changing setting over the next 10 years require them to be service minded and take a much larger page from the DISC system requiring a much higher page from the settings of integrity and stability. Support, contact centres and call centres depend on these two settings. I reckon that within 5 years too many American firms will have larger issues and staff issues is not the first on my mind. As such players like Alvaria and Avaya need to invest in setting their support systems in the UAE (Abu Dhabi makes the most sense when it comes to cost) but when it is working they will also need a station in Riyadh. 

Why?
We see the line, NEOM and Mukaab in Saudi Arabia. We see the growth of Dubai and both are about to boil over on tourists and that requires a massive call centre. Now, if it was merely one there wouldn’t be a big issue. Yet the station of all this is changing and I reckon that software development will change too. As such, how many native Arabic systems do you know? I reckon none, they would be niche and very rare. Yet the larger station for tourism becomes Egypt, Saudi Arabia and United Arab Emirates and now that setting starts making sense. A Arabic first setting with English (and others like German, French and Italian) as a second language. That is not easily done and as such you need development in one of these places (starting in the UAE makes more sense). Beyond that it would still be some version of C with Java but set to Arabic settings. You will all cry foul and American developers will rely on BS shouts but the setting through BRICS in the middle east is changing and having a call centre in India will not cut it. Lets put it in another way. When you are risking millions (a lot of them) do you really want to rely on an Indian call centre with optional hardware and communication issues? 

There needs to be a presence there and so far none of them are catching on (I checked their career pages).  And when we get to 2027 and people are starting to figure out that more needed to be done there they are too late, the early work gets the business.

What’s in play?
The Line will host to 9,000,000 people (when it is complete), Sindalah is expected to have 2400 visitors a day by 2028 and Trojena for which $500,000,000,000 is reserved. That list of projects goes on for some time. Then there is the Mukaab that will house 7,000,000 people doubling the population of Riyadh. When you combine these there will be a massive shift towards service oriented solutions. And as far as I can tell at present only NICE was close to ready for that. That was before UAE with the largest airport on the planet came into play and their tourism is making strides requiring all kinds of service oriented solutions and they all better be talking to each other. When you consider all that a native Arabic solution starts making sense and even as EU and American players are in denial, their time is up and I reckon that the Chinese developers are already on that page (for other reasons) and it suddenly dawned on me that a native Arabic solution takes most of the hackers out of the equation. It might be C (or C#) and Java, but on an Arabic setting most of them won’t know what they are looking at and that is an additional security for the Arabic solution.

And when it is all added to a subtotal my view will start making sense. It is not out of the blue, I have been involved with customer care and customer support since 1988, I have seen so many systems and most of them were merely to serve sales and that time has gone. There is a reason it is called Software as a Service and not Software as a Sales-point. SaaS will be the future and predominantly as a cloud solution but there too we see differences and that is where the changes come systems will have to combine and transfer data as needed. So that a person from arriving airport to final destination home is never left out in the cold The more complete service solutions need to alter their behaviour. This goes beyond what we merely see now and KSA, UAE and Egypt would be first, but as this solution gets traction and speed the other players would want to get such a solution as well. The Marriott is merely a first stop. As the high end vacation goers will visit new places they will demand the service that the saw in the middle east and that is when the other systems collapse. They pushed these systems with additional servers additional seats but they forgot that these systems need interaction and their data settings were nowhere near ready for that. So you get people to do it (making AI claims) and watch it all come apart from almost the beginning. The Middle East is in a strong position to force creation of an Arabic solution and I reckon that there are enough millions connected to this to make the larger players jump. My vote would be for NICE, but HAMAS made that no longer an option. It is now up to the others to get ready or be passed by the player who did make that jump.

It is my view and feel free to disagree but the changes in tourism we already see happening are proving me right and when Mukaab and the Line are ready in 6-8 years they either have a solution that can take messages from 16 million people or watch the complaints section explode with messages on a near daily basis. 

Enjoy the day, it’s midweek here now.

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December 30, 2023 · 12:01

Almost circular

Yup, we get that expression again, we are almost done with another trip around the sun. I am not sure where it comes from. I think I heard it first on Facebook, but that is no indication of origin. So at the end of the year a few things hit me. I want to give them all up here, but in this case I have handed them over to Tencent Holdings Ltd. first. Lets see if they are more awake then Google and Amazon. You see, there is a hiatus appearing and that is not a good thing (not a bad thing either), it merely is and I recognise that. Yet the hiatus was discovered by little me when I was getting to know a program called Final Draft (v12). I am putting in one of my Scripts for Al Saudiya and I got well over 30% done in less then a total time of 24 hours. As I was progressing through the parts (ACT4 in particular) things started to appear before me. Thoughts that I had not had whilst writing the story by itself. Now, this makes sense. Final Draft is a specific solution for a specific audience. Yet what appeared to me more clearly (part of it was already visible, which was why I selected that tool to learn) Is that there is an offset to ‘immediately’ register it with SAG-AFTRA. It set a new station. You see, not only can (what some call) do a Reese Whiterspoon on all this. There is a growing need for a cloud solution and set up a global protection umbrella for scripts. Consider that until a few years ago Hollywood had to deal with 35,000 scripts a year. 350 are made into movies. It is a simple cram of the crop equation. Now consider this same setting but with additional streaming, TV, Nollywood, Bollywood, Scandinavia and so on. We now get closer to more than 100,000 scripts. So how to prevent ‘cross-pollination’? The only real option is to have a cloud solution that registers all what you write into the cloud. It could register as evidence that your IP was invaded upon. But to do that your IP needs to be registered. I think Final Draft, Inc. is already thinking and moving into that direction. Now that Final Draft is pushing towards ‘Writing for Youtube? We’ve got you covered!’ The stage moves even further. You see YouTube is ‘stating’ that there are 38,000,000 active Vloggers. If only 10% is upping their game with Final draft, Final Draft will suddenly need a much larger support system and an optional global one. That was what I was banking on (initially) but I didn’t see the YouTube part, which is of course a nice escalation in my favour. 

In that setting Final Draft needs a support system that can take care of that much more users. They would need two parts. The first is a support system like only NICE CX One can deliver and they need to consider globalisation. If only to set an optional 24:7 setting. That gives them USA, optionally UAE (Abu Dhabi, as Dubai might be too expensive). Somewhere in India and on the east side of China. They now have an overlap in 4 stages, meaning if one has technical difficulties the left and right side of that team can carry the load for a few hours each. China makes more sense then Japan, because the Chinese entertainment industry will get a massive influx in 1-2 years. UAE has more options than Saudi Arabia, but the Arabian entertainment is also due a larger growth. Saudi Arabia is already setting its mind on sports, meaning that streaming is closely followed, hence my Al Saudiya move. 

And they can also support Nollywood. As such, as demand grows Final Draft is about to grow to new heights. And their cloud move makes sense. It is a logical next step to allow their customers chose to select the cloud or keep it local. So as we are about to make another trip around the sun, we need to see that Final Draft was ahead of a lot of people and the one niche that Microsoft ignored for close to 20 years is about to be lost to them. No worries, Google was asleep at the helm as well. Another setting they never saw coming and where was Amazon? I cannot tell, because none of this was on their ship, but if they align with Final Draft on that cloud solution, optionally with NICE, the game changes a little more and both streams will be lost on Microsoft. I predicted a lot of this, not this one, but that implies that Microsoft in the end losses a lot more than before and that is also the new setting. Millions now needing a non-Microsoft solution, how weird this year ends. Not to put to fine a point on this but I am loving this.

Enjoy this day before the end of the year.

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December 4, 2023 · 23:05

Dominoes

That is the game, well it is not THAT game exactly, but the expression should be noted with you all. When things go wrong (and at times that will happen) the events fall like domino stones. One starts the next and so on.

It is here that I found myself after seeing ‘Saudi Arabia Pumps Another $100M Into Aviation As It Targets 250 Destinations By 2030’ (at https://simpleflying.com/saudi-arabia-aviation-investment-december-2023/). You see, this is all connected to a much bigger frame. Gaming, the Line, the Cube, the winter sports and so on. They have put up and they have put up the better part of well over a trillion. But the customer care person in me (did that for well over two decades) is looking beyond the frame.

If there is one software company well versed in support and customer care than it is NICE CX software solutions. It is the most complete solution I have EVER seen and there is one hitch. It is Israeli. Now, that doesn’t make it a deal breaker, but it might require Saudi Arabia to make adjustments (like with any other software solution). It needs to become Arabic (it might already be) and it needs to cover several areas and there is a bigger hitch. It needs to survive and offer multiple settings towards deployment and customer service. 

So why now?
The simple setting is that something that big will need time and testing. Adherence to a larger station a well as a larger setting in more fields. Hotels, locations, trade shows, events, airports and so on, that list will not stop for some time and setting this up will take well over a year. Beyond that the creation of a book of ceremonies to capture even more, include even more will have certain settings. Settings for telephone, fax (some still rely on that), internet, CAPI, CATI, form scanning and collecting and verifying data is a much larger issue than most realise and now it is in one hand, in one organisation. I reckon before we get to that setting places like Aramco and SAMI will see additional benefits as well. And if goes well, a lot of it will be complete by 2028, with 2 years of testing before the larger corporations like Saudi Airlines and hotels are connected to that solution. 

Time is an awesome partner when you have this. When this is started in 2029 it will be too late and Saudi Arabia will be cleaning house and answering complaints for well over a year AFTER the solutions are deployed and in that case I always go with, being early is essential, especially with customer care issues. You can only make a first impression once. The rest becomes repair and catering to a howling mess of complaints and that never has ever gone well.

I am curious what could be done and when we get to connect these systems and see how we can serve the customer consider that any international visitor to the The Mukaab, that person flew there, that person is in a hotel and that person could be visiting Trojena as well. Three options to possibly fix something, or to make the visit of that person even more amazing and now multiply that by 100,000,000,000 visitors. Also consider that Riyadh Expo 2030 will be then. When you consider all this, is there any doubt that such a system will be required to keep events in line? There is a second issue. I doubt if Saudi Arabia ever faced events to this amount and to that amount of visitors ever before, but that could merely be me.

Enjoy the day, for most it is about to become Monday, I have completed that day already.

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December 21, 2022 · 22:42

The question remains

I got news about 10 hours ago from Al Arabiya. There we are given ‘Saudi Arabia approves draft agreements on atomic energy, economic crime’ (at https://english.alarabiya.net/News/saudi-arabia/2022/12/21/Saudi-Arabia-approves-draft-agreements-on-atomic-energy-economic-crime)

The article gives us a few items that require the limelight, even as the western papers give it no attention, the event described here is one with a lit of impact.

  • members approved a framework agreement to cooperate with Morocco in “the field of peaceful uses of atomic energy”
  • a draft Memorandum of Understanding with Uzbekistan to help allow the countries to exchange of information “related to money laundering, terrorist financing and related crimes,”
  • a draft agreement with Greece, to foster cooperation in health between the countries, 
  • a draft agreement with Italy to help encourage direct investments between the countries, and a draft agreement with Ghana to develop non-oil exports between the states.

These are the four big ones, there are four more. And when you consider the map, we see that within a year the Kingdom of Saudi Arabia will be the largest economic partner for the important parts of North Africa, Egypt, Morocco and as ties are stronger connected with Tel Aviv, the Kingdom of Saudi Arabia is now the powerhouse in the Mediterranean. Greece, Italy and soon better ties with Turkey. This was always going to happen, I predicted it, but my view was that this was 3-4 years away. It seems I missed the target by at least 2 years. 2023 will open the doors and I reckon that larger gains will be Made in 2024. Saudi Arabia is now in a setting where it will be able to drive commerce that is not oil based soon enough and stronger than ever before. 

And that is before you see the steps that China is opening up, but it also implies that China is a lot stronger to become the defence dealer of choice, billions and billions of dollars that are about to be lost to the EU and US. I warned them that this was coming and now the steps of making sure it happens will become a reality. It does not make me happy as I miss out on my 3.75% bonus check and on $27,800,000,000 that is a lofty loss. Such is life!

Now there is a second stage in play, the article does not bear it out, but I reckon that the Kingdom Holding Company will get a few other options going their way. I do not know how, but the Kingdom loves partners in this (I learned that at the Saudi Consulate several weeks ago). What is in play is that there are several options for Israeli growth. Not just the NSO group, but NICE with their CXone platform will set a larger stage of cloud centres for the Line and Neom. From there as they make their solution more Arabic, they will get a handle on several fields in several nations. And we all see the stages as they evolve, well that is if you read English Saudi News casts, the west seems to filter it away and when we see too much of this, it becomes a joke what the west is and has been the last decade. Filtering news information was never a good idea and you are about to see why. Saudi Arabia is active in growing business in Egypt, Morocco, Greece, Italy, Indonesia, and China. Consider the loss of revenue for the EU and the US? Is no one asking questions? And this is merely what can be seen for 2023. I reckon that several nations will go into crises mode in the next week, because some of them were moved from consideration column A to column C. Only a blind person ignores is and one with an oversized ego ignores it. When will we learn that we cater to the players who have it and the US doesn’t have it, and the EU has even less at present. There is every indication that by 2025 the Saudi Telecom Company will be the biggest player in North Africa and the Middle East. This will have larger implications when Indonesia is added to that network. It was a simple cascade stage and it is about to become a reality. From there there is every chance that the STC will enter Europe as a new player and one wielding a formidable bat. That is what I see as optional changes. So whilst we see the EU and US with contracting economies, we get to see another one grow and it is about to grow by a lot.

Have fun!

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